We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,732 reviews.
When things go right you're great. As soon as I have a problem you're s###. Why can I not speak to someone with authority.
25/01/15
Our Response: Somebody will respond to your support thread now
Will never use parcel force again, can't follow simple instructions and parcel had to be picked up anther day
25/01/15
Our Response: I am very sorry to hear about this experience, we will feed this back to the courier Parcel Force
Parcel was not picked up and I was not even notified
25/01/15
The parcel has still not been delivered and no tracking is available. I would appreciate an update on this. Thank you.
25/01/15
The parcel was collected on time but wasn't delivered until 3 days later, should have been next day. Unusual
25/01/15
excellent thankyou very much professional service
25/01/15
No comment left by this customer.
25/01/15
No comment left by this customer.
24/01/15
No comment left by this customer.
24/01/15
It would have good to have been advised wether the parcel was being picked up in morning/afternoon/evening as I stayed in all day!!
24/01/15
Pathetic!!! I took a day off work to get a parcel collected and nobody turned up, And after a week still no news. Pathetic!!!
24/01/15
Very quick, punctual and reliable service. Would recommend.
24/01/15
cant fault u
24/01/15
No comment left by this customer.
24/01/15
No comment left by this customer.
24/01/15
The item was completely damaged upon delivery, appalling service, driver logged it but not heard anything from the company
24/01/15
All good
24/01/15
No comment left by this customer.
24/01/15
Easy to use website, fast & efficient delivery, 10/10.
24/01/15
website easy to use and no problems with delivery. will use again.
24/01/15
No comment left by this customer.
24/01/15
No comment left by this customer.
24/01/15
parcelforce did a great job on your behalf.
24/01/15
Very good service quick and easy
24/01/15
It was after 17:00 but the parcel DID get collected on the specified day.
24/01/15
No comment left by this customer.
24/01/15
A day late in delivering otherwise no problems
24/01/15
Fast and easy to yse
24/01/15
No comment left by this customer.
24/01/15
Easy process
24/01/15
No comment left by this customer.
24/01/15
had to hunt round to find the label (no email was sent as promised). Then the Yodel driver who picked up was very rude!
24/01/15
No comment left by this customer.
24/01/15
excellent service, collected when expected and delivered similarly, great service.
24/01/15
fantastic communication and very happy will use this service again
24/01/15
No comment left by this customer.
24/01/15
It arrived on time and undamaged. What more can you ask?
24/01/15
No comment left by this customer.
24/01/15
it all worked great
24/01/15
If you could email an estimated time i.e. morning or afternoon that would be helpful.
24/01/15
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