We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,091 reviews.
Excellent customer service
16/09/23 by RukiyaBibi
When my package arrived to Austria they didn’t leave a card to say they try to deliver my package or a person can go to the post office to pick it up !!!! So now my package is coming back to me a sender . Birthday boy left with out present . Very disappointed
16/09/23 by Katalin Ismail
Great service. I always use Parcel Monkey when sending parcels to Europe.
16/09/23 by Denis Alyshev
I cannot even start to write the utter disappointment i have for parcel monkey and its staff. I first went online like everyone else to have a parcel sent over for whilst i was on holiday. There are a few problems with parcel monkey that i will have to go through and to start when they list the businesses that will deal with your parcel this is miss information and misleading. These companies do not deliver to you abroad, they use third party local companies to which if you have any problems you are then told to go and deal with them. Parcel monkey supply a customs declaration print off sheet which a customer assumes that is all they need for this delivery, because nothing is stated otherwise upon purchase. When sending these parcels abroad this is not the case a lot more information is needed by customs. I sent the parcel well over a month ago now and it’s never arrived, after dealing with foreign customs with no help by parcel monkey or the courier i actually purchased to deliver my parcel my item has then been stated to return to sender ( at one point it said it was being destroyed! However after calling up i found this was an “error”) . To my absolute disbelief their words are there are no return policies in place so they can not give me an eta on my parcel being returned?. In the whole of this process I received no help from parcel monkeys customer service online, in fact i had to open multiple chats to start a complaint with them and to date have not received any refund, formal apology or my parcel. My last correspondence with parcel monkey when i asked about reporting them they told me that they are not regulated and the ombudsman won’t help. So off to trading standards i go and to the bbc watchdog. If I can recommend to anyone wanting to send parcels abroad i would not recommend parcel monkey and i will not be using them again. I almost guarantee that their staff will reply to this review with “your complaint is open and we are waiting to hear back from your courier”, this had been the repeated reply for the last month. I would offer 0 stars if i could!
16/09/23 by Chris Thomson
Excellent easy to use,parcel arrived on time.
16/09/23 by Peter Emsden
Very good service
15/09/23 by Mr Abdul Abdulla
Am excellent service.. First time used.. Sent package including laptop, headphones from UK to Australia.. Arrived intact on day 6..
15/09/23 by Customer David M.
Excellent Service
15/09/23 by Steven
Very easy to order online then Parcelforce did the rest! An excellent price, over £90 cheaper than the quote on Parcelforces website. Can highly recommend & will definitely use again.
15/09/23 by Angela May
You did the job you were paid for. Very pleasant driver.
15/09/23 by William Gautier
Very happy with the service. Found a good price and received the tracking info
15/09/23 by Cristina
No fuss
Easy to navigate
14/09/23 by Leslie Abernethy
In time and safely delivered with no damage
14/09/23 by Eileen
dropped off @ PO late afternoon.
delivered mon am.
excellent
14/09/23 by Mr Jack Gross
No parcel after 10 days, parcel monkey not replying, not good at all
14/09/23 by wen
Very reliable
14/09/23 by Customer
Web site easy to use. Great tracking information.
Dropped at post office and delivered on the date promised.
14/09/23 by Sandra
The transaction was simple and easy to understand and the price was amazing for a large parcel to go to the Netherlands. Will be using in the future.
14/09/23 by Spencer Lyon
I will not be using this company again. The courier charges were increased by over 300% -after delivery- made allegedly for the parcel being overweight or oversized. I am still awaiting evidence of the claim from Parcel Monkey and a response to my complaint.
14/09/23 by Ray Tarbet
Good and cheap until after delivery and your overcharged as the company hold all your card deatils. Say they will contact u and never do or mark your emails as duplicates. May as well load your financial information on social media!
14/09/23 by Catherine
all done very well
14/09/23 by Customer
Keeping in contact so the grandchildren would be able to look for their parcel
14/09/23 by Dawn Syrett
Everything went wrong parcel not collected so rebooked for next day parcelforce … was eventually delivered 5 days later
14/09/23 by Lee-Anne Budd
Very simple process and all the documents were ready to be printed within 30mins.
I have tried other agents but feel parcelmonkey is the easy and quick.
13/09/23 by Benzer Fernando
Complete service.thanks.
13/09/23 by Customer
The courier was very friendly. He waited patiently as I forgot to print the label. He also said that he will put the label on the box. Item arrived at destination the next day.
13/09/23 by Oana Madalina Cucu
Good. The website showed all the prices for different companies and options. Easy to use. And parcel got collected and delivered successfully!
13/09/23 by Gemma
I originally rated this as 5 stars only to be charged again 2 days later saying my weight and dimensions were incorrect. As much as I could possibly understand this, I certainly didn’t expect to be charged more than my original cost of £52.84 and then a FURTHER £53.76. So on total this would be £106.60. I have raised a case with the company, to no avail. They say they will respond within 3 hours. I have waited more that 3 days.
13/09/23 by Angela Mackie
Unfortunately I had a terrible experience with this company. After quoting £40 for the delivery of 2 items, they deducted an additional £160 from my card without warning after delivery. This was said to be on the basis that the items weighed more than quoted, but this was not the case, and after I sent them messages including confirmation of the items’ weight and dimensions from the manufacturers website, customer services have just not responded to me, let alone refunded the money. I’m left having to challenge them through my bank.
13/09/23 by Customer
Parcel monkey are easy to use and very helpful
13/09/23 by Customer
Its perfect company alway on time arrived my parcel.wel done.
13/09/23 by Customer
Great prices and fast delivery
13/09/23 by Jimmy
First time ever used this kind of service. Very easy for this 75 year old parcel collected when they said they would easy tracking to australia son has just emailed me to say parcel arrived from door to door in 6 days great,service
13/09/23 by Susan Curry
All parcel details input correctly however charged an extra £80 claiming parcel was larger than advised.
13/09/23 by SA
Easy to use and good value to. Go to the abroad
13/09/23 by David Crippen
Spoke to Natalie today via chat and I asked her "why dont you fulfill your promised delivery times". She immediatelly replied to this question with "oh, this is just an estimate". I then sent her a screenshot asking her where on that page it said it was "an estimate". She wouldnt answer or point out where the "estimate" was on the page. She answered only that they would email me when they heard back from Evri. She is either dishonest or has an IQ slighly lower than a chimpanzees.
13/09/23 by Vitor Mangraviti
Easy online experience, would absolutely use again
13/09/23 by Sylvia Lorraine
Great Service
13/09/23 by chaitanya dev
The parcel was picked up at the time quoted, the driver was friendly and efficient and finally I was informed that the parcel had been delivered, quoting the minute, hour and the day.
13/09/23 by Brian Finn
Made it very easy and helpful to find the best delivery service at the best price for my requirements. A fraction of the cost of one I called off Google search. Thank you .
12/09/23 by Customer
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