We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,744 reviews.
My parcel was collected on 14 July 2023 and here at the 19th tracking shows it was collected, no other information. I have still not received the parcel and there is no telephone helpline number posted. There was a disruption notice to state staffing shortages were causing delays, if thats the case they should not be posting guaranteed delivery times.
20/07/23 by Derek
You should not have evri/Hermes as an option. I unknowingly choose them as they were an option on your website and I trusted your judgement as a broker for delivery services. It has been the most frustrating and appalling case I have ever had in delivering a parcel. It is still not received after over 2 weeks and there is no way of communicating with a person in that company. The most horrific customer service ever. If you continue to do business with evri/Hermes then I will have to go somewhere else in future which is a shame. Also as a content creator on many platforms with a massive viewer mandate (over a million subscribers on YouTube alone) I will be putting out videos to encourage people not to use evri and if parcel monkey still continues to use them this will be mentioned. I strongly recommend that you organise a board meeting and discuss dropping evri from one of your partners.
20/07/23 by Kevin Davis
Simple and easy to use.
20/07/23 by customer
we use parcel monkey because of the service we receive and the value for money quotes they produce.
20/07/23 by Celia Temple
Excellent service. I would highly recommend this company service.
20/07/23 by ron
Professional
20/07/23 by Andy Mc
I have pay to Much on one Pack And one was chep and both was same size
20/07/23 by Customer
Great service delivered on time and very reasonable
20/07/23 by Jean Macdonald
All went well. Came on time.
19/07/23 by Customer
Scammed again! Parcel monkey see fit to help themselves to money from your account long after the parcel is delivered, claiming "additional charges"
19/07/23 by Darren Fletcher
Could pay with credit/debit card for shipments to USA and Australia. Had to use google pay wasted a lot of time trying to get it to work. :(
19/07/23 by Fergus Murray
Absolutely satisfactory. Parcel delivered in a flash
19/07/23 by Kenneth
Parcel delivered quickly to Italy at good price, whats not to like
19/07/23 by mr k n faulkner
Very good service
19/07/23 by Customer
So many options to choose from. Very competitive prices. Next day delivery. So quick and efficient.
19/07/23 by Mrs Val Cooper
The perfect solution to all my parcel solutions to Europe and USA.
19/07/23 by O O
VERY CHEAP AND QUICK RESPONSE THROUGH EMAIL IF ANYTHING GOES WRONG.
THANK YOU VERY MUCH
19/07/23 by ABDI HUSSEIN
Was slightly cheaper than Parcel2go
19/07/23 by Anon
Easy to set up postage and work out quote.
19/07/23 by Paul Hart
I was shipping a parcel from the UK to the USA. This was a much better deal than what I was quoted from Parcel Force. I would use Parcel Monkey again in the future.
19/07/23 by Customer
generally i have no major complaints & find the service much more reliable & more cost effective for parcels than Royal Mail, there are one or two minor irritations on website that stop me from giving 5 stars but overall still 4 stars
19/07/23 by Henry Charles Marott
Very helpful and easy to navigate.
19/07/23 by Brenda McNamara
Booked a return worth of 1000 pounds paid 150 just to courier this back No delivery in more than one month No response to refund monies Fed up with this parcel monkey and DX delivery Details are PM11498991 DX Freight Next Day
19/07/23 by Deepak Agarwal
We sent a package from America to Ireland. The package reached Ireland and for some reason it was shipped straight back to America after clearing customs in Ireland! We have emailed several times for a credit note or a refund on shipping as we have to resend it and were being ignored! Poor customer service, will never use again and I dont recommend anyone else using this company!!
19/07/23 by Customer
Great All round service
18/07/23 by customer
Delivered seamlessly
18/07/23 by Lorraine
Absolutely shameless. Booked a 24h service. Parcel was delivered 5 days later. Requested a partial refund as in Parcelforce website it clearly states if goods aren’t delivered within 24h they will refund 50% of the cost. Parcel monkey completely ignored my request. Long story short they pocket the money you’re entitled to. DO NOT USE! Thieves!
18/07/23 by Sintija Ruza
The experience was great
18/07/23 by Customer
Easy and fast no problem
18/07/23 by Michael Simpson
Postal booking made easy. Kept up to date with the progress of my parcel. Delivered safely and on time
18/07/23 by Rosemary Nicholls
Great service as always
18/07/23 by Linda Gill
Parcel was on a 24 hour service, took almost a week to arrive. 6 days! Customer was not happy. Im not happy. Paid extra for 24 hours, got slower than second class!!
18/07/23 by Robert Ford
Easy and affordable delivered on time great job
18/07/23 by David stead
Efficient service
18/07/23 by Mr Berman
Two weeks after it supposed to have been delivered, and I’m still being told that they’re trying to get hold of the courier to find out where my parcel is don’t use this service just go direct to the delivery companies. There is no phone line to call, so you have to wait for them to respond, which sometimes takes more than three hours that they say. I’m limited on the time that I can send the parcel so it’s possible that I’m going to miss the deadline.
18/07/23 by I Pel
Easy to use, and with a local drop-off point.
18/07/23 by Antoni Milka
Very bad experience.there is no contact number. First impressions is the last impressions.
18/07/23 by ADNAN
Bad service, lack of care, and when I selected next day delivery I received it 6 days later.
17/07/23 by Customer
Good service
17/07/23 by Eastend Mot
Good rate, reliable same day service
17/07/23 by Steve James
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