We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
All excellent! Clear instructions, customs and mailing labels supplied instantly and all at a big saving.
22/06/20 by Robert (Highbury N5)
Shockingly bad customer service. On the whole, the service received is good. However, if you ever find yourself in the unfortunate position of having to file any sort of claim, this is the course of events: 1) An apology. Good. We are off to a great start. 2) A list of evidence you must provide will include a photo of the item in the packaging PRIOR to dispatch; photographic evidence of how the item was packaged PRIOR to dispatch; photographic evidence of damage to the exterior of the packaging prior to being opened; photographic evidence of the damaged item within the packaging; photographic evidence of the damaged item itself. 3) I provided all of the above, along with a message from the buyer who stated "you had packaged it well", and a description of how I very carefully prepare items for packaging. 4) Each back and forth message took nearly one week to answer. 5) My claim was rejected. 6) I wrote to the ParcelMonkey HQ exclaiming my disgust and my claim was accepted and paid swiftly. 7) They still wont refund the cost of shipping. So, be prepared to put in a lot of effort to receive any justice, provide extremely OTT proof and still have to write to the MD. As an FYI, I have sent nearly 200 items via PM and spent £1k+ with them. This is business they have now lost due to this hoop jumping exercise they put me on. Really, really terrible.
22/06/20 by Zion
Our Response: Hello Zion,
Thank you for your review and our sincere apologies in regards to this issue.
According to our records, this query is being assessed by the Claims team and we do advise you to get back to the Support Team via your Parcel Monkey account and they shall get back to you.
Kind regards,
Parcel Monkey Team.
This company were so helpful and advised what to do. Also friendly. Happy to use them again. Well done.
22/06/20 by Mrs B Elson
good service
22/06/20 by Customer
Would definitely use parcel monkey as theyve proven themselves to be trustworthy
Thanks
22/06/20 by Saffy
quick efficient and reasonable priceservice
22/06/20 by Mrs Katherine Weatherall
Excellent service - parcel arrived as expected and in excellent condition
22/06/20 by Ezeecopy
Great service, great value. So easy to arrange. Will be using Parcel Monkey again in the future.
22/06/20 by Darren Molloy
Parcel delivered safe and sound, thank you. Courier friendly and courteous.
22/06/20 by Darren Pullen
Good. Hard to follow tracking.
22/06/20 by Charlotte
Fast, easy, reliable, good price. Very satisfied.
22/06/20 by Jarka Weller
The parcel is not showing as received at the destination even though it is on your website.
22/06/20 by Customer
i am pleased to see i can use my paypal now
22/06/20 by Customer
Excellent and quick service, no problems what so ever.
22/06/20 by Céline
Easy to use and book.
22/06/20 by Owen
I sent off four parcels from Scotland to Germany, everything arrived safely and on time; you were also let known per email how far your parcels where, when they got picked up, etc. I’m really happy with the service and would choose it as my first option whenever I have to send something off abroad.
22/06/20 by Customer
Parcel arrived at destination as per the service I purchased. I had to drop off the parcel at a local post office and they gave me a receipt as proof. I was able to track the parcel and the parcel arrived at its destination the following day.
22/06/20 by Paresh
They took extra money off my credit card, claiming my parcel was 10Kg. It was a book!! No reply to my complaint. Will not be using them again
22/06/20 by A Fry
Excellent service. Package arrived intact within a few days to Spain. Highly recommend.
22/06/20 by Andrew Wallis
Excellent courier company, cheap prices , next day delivery
Easy to book
What more can you ask for
21/06/20 by Customer
Easy process. Picked up when said they would and delivered safely to destination within timescale given. Trackable service so could check on where the parcel was on its journey.
21/06/20 by Jo
Excellent service.
Great price.
Pickup & delivery on time.
Thanks.
21/06/20 by Ian Atherton
Did just what you promised
21/06/20 by mr fixit
Excellent service
21/06/20 by KERRIE
Excellent service
21/06/20 by maxine
Honestly great. Very easy, well priced and sorted easily. I’ll definitely use this site again.
21/06/20 by Michelle
Taken on time and arrived in France I’m just 2 days. Easy to use this service to compare prices.
21/06/20 by Mrs Emma King
Top service!!!
21/06/20 by Zbigniew Piwnicki
Very good service.
21/06/20 by Miroslav Georgiev
Parcel force 48 was my choice and it took them 4 working days to deliver the parcel which was a bit disappointing.
21/06/20 by Kezza
Excellent Service as Promised Parcel was Delivered to Callac in France in Just
48 Hours and ended up being cheaper than sending via Parcel Force.
First Class Service that I would Highly Recommend to Everyone
21/06/20 by Geoffrey Patch
Brilliant service. In total from our home in central Scotland to our daughters’s home in central France 48hrs. Just fantastic. Thank you very much.
21/06/20 by Jean Miller
Fast and economical delivery.
21/06/20 by Customer
I booked a parcel collection from Courier via ParcelMonkey. Courier did not collect it and then lied, saying I was not at home, which is 100% definitely not true, I was working in the front garden with the front door open, so I know they didnt call. In the end I had to take the parcel down to the local Courier depot, and I was promised that Parcel Monkey would refund the extra that I had paid for collection. Parcel Monkey then went silent and I got no refund. I wont use them again if this is the standard of their service.
21/06/20 by Customer David
Great service
21/06/20 by Peter Luscombe
Very competitive quote. Fast and efficient service.
21/06/20 by MR PETER STOTT
As always, excellent service.
21/06/20 by Mrs Garman
I used the service during the pandemic.
Sending a large parcel overseas.
I was able to track my parcel and knew exactly where it was! The parcel arrived on time and in good condition!
I will use parcel monkey again!
21/06/20 by Customer
Really pleased parcel arrived okay, despite Covid etc. It did take a bit longer than I thought, and I had a bit of a fright when the tracking info said that the parcel had arrived and been signed for... My daughter had not received anything! But the following morning, the parcel showed as "Prepared for delivery" again, and it did indeed arrive safely that day! I was relieved : )
21/06/20 by Ilse
Excellent customer service and platform.
21/06/20 by Michela
