We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,459 reviews.
Excellent service would highly recommend
05/12/20 by Bob
Easy straightforward booking system though had impression early in booking process that cost would be less than it worked out. Must have clicked wrong button. Cost nevertheless satisfactory.
05/12/20 by Peter.N
What can I say to improve great service , can’t fault anything yet
05/12/20 by Katherine Boult
Despite being a regular customer, failed to another courier for three days and handling the complaint very badly this time. Very poor and neglectful service leading to aggravation with my consignee client and going through the hassle and extra costs in rebooking my parcel with another courier. An utterly dissatisfied and unreliable service. I’ve requested and now waiting for compensation for gross negligence.
05/12/20 by Badrul Amin
Fantastic service!
05/12/20 by Bonzo
Highly recommended…
Went onto their website in the evening and booked the package for a good price.
Picked up next day at lunchtime from a rather remote location.
Delivered overseas in a week.
Most pleased :)
04/12/20 by Ivar Tangen
Amazing service
04/12/20 by Customer
Great trustworthy service
04/12/20 by Customer
Excellent service
04/12/20 by Customer
Arrived within timescale and no problems
04/12/20 by Customer
Delighted with the service, a parcel took 8 days reach Australia from Scotland
04/12/20 by Customer
First time using Parcel Monkey.
Great price & delivered to N Ireland in 48hrs.
Last used Hermes & it took a month to arrive.
04/12/20 by Mrs S Strathearn
Always recommends the best deals at the same time as giving you options.
04/12/20 by Karen P
No problems at all, courier collected on time and delivery was speedy too.
04/12/20 by Matthew Ruprecht
A first class service from start to finish. Would recommend.
04/12/20 by JENNIFER FROST
Once again a super service from Parcelmonkey. They make it so easy to send a parcel. Have now recommended them several times to family and friends.
04/12/20 by Anjie Appleby
I have used parcel monkey now for a couple of parcels to Canada they are reasonably priced and the site is very easy to use.
04/12/20 by Customer
On line instructions were easy to follow and we dropped off the parcel locally on the arranged day and it arrived speedily to Germany within 5 days. Very impressive in these busy times.
04/12/20 by Julia
Terrible didn’t another courier !!!!
04/12/20 by Saralou
Excellent price, good staff and very professional. Highly recommended
04/12/20 by Beatriz Hernandez
Fabulous prices and the deliveries are spot on. Can’t fault them at all!
04/12/20 by Mrs Sarah Acland
Christmas parcel to family in Hong Kong. Picked up from home, arrived much too early for Christmas!
04/12/20 by Customer
It took a day longer than i expected but my parcel got to southern Spain in 6 days.
Im using them again for a second parcel to the same place
04/12/20 by chris
Great affordable service ... if there is anything I would wish to change then it’s a smaller list of things that can not be sent ... but other then that ... really great ... will def use service again.
04/12/20 by Customer
Quick and efficient
Easy to use website
04/12/20 by Susan C
My parcel was supposed to be collected yesterday, nobody turned up to pick it up. I arranged again for today and again it has not been collected!!!
04/12/20 by M TSIATOURA
Thank you, l have never had to use a courier provider before it was so simple, great service turned up on time my parcel arrived promptly , and cheaper than I thought it would be .
Will definitely use again.
04/12/20 by Andrew
Great price! Saved a small fortune with Parcel Monkey, and great service too!
04/12/20 by emma spicer
Good website
04/12/20 by R.W.
Good service
04/12/20 by R.W.
10/10 again. Easy to use, 48 hour delivery at extremely good prices. Wouldnt use anyone else. Thanks again
04/12/20 by Mr Evans
Easy online service , very competitive price
04/12/20 by Fiona Pollard
Excellent service, drivers always helpful and polite, use this service a lot, vey pleased.
04/12/20 by George Stuart
A little expensive but an Excellent Service - delivered in good time.
04/12/20 by Andy Cadman
I was delighted that when I used Parcel Monkey to send gifts to family members it was so easy. Being able to pay and print off address label at home easy and quick. Taking the parcel to be sent locally and it arriving, when it said it would at this time was also good. I would use it again.
04/12/20 by Mrs Janice McCrorie
My parcel was sent 9th of October 2020. The parcel still has not arrived. I contacted parcel monkey over and over again. Do not need to say anything, Just see bellow these useless customer supports. Scroll down to start from bottom and I have paid delivery insurance... Message exchange between us: Deeya from Parcel MonkeyMonday 30th November 2020 @ 23:09 Hello, I sincerely apologize for the inconvenience caused. Please be advised that I have re-chased the courier company for an update. Once we shall receive new information, we shall get back to you. We sincerely apologize for the inconvenience caused, and we reassure you that we are doing our best to solve this matter. Kind regards, Deeya YouMonday 30th November 2020 @ 19:21 any news please? Lisa from Parcel MonkeyThursday 26th November 2020 @ 14:05 Hello, We are indeed very sorry for this issue, as per the last update from the courier " We are sorry for the trouble caused to you with the delivery of your parcel to your customer (Dimitris). We have requested our delivery depot to confirm the same. Kindly allow us 24-48 working hours as we are waiting for a response from our depot. We will keep you updated once we receive a response from our depot" Thank you for your understanding. Your time and patience are much appreciated while we get an update for you. Kind regards, Lisa YouThursday 26th November 2020 @ 13:01 No Sorry, no more patience, Lisa, Amy, Saafia and all other usesless customer support. Have you even checked when the item was posted? 8th of October, so how can you ask me to be patience, how are you expecting the buyer to be patient, The item was not send to the moon! it was sent to Greece. I need responce now. I have insurance! so you got to tell me where is my item ! Lisa from Parcel MonkeyWednesday 25th November 2020 @ 12:22 Hello, Kindly note that we are still waiting for an update on this matter and we shall get back to you shortly. Thank you for your time and patience. Apologies for any inconvenience caused. Kind regards, Lisa Amy from Parcel MonkeyWednesday 25th November 2020 @ 08:00 Hello, Although we want to give you an update from time to time, we can only do so once we receive new information regarding your parcel and unfortunately, there are no new relevant information that is being provided by the carrier yet but rest assured we have sent follow up the inquiry about your parcel. Again please let me apologise for the inconvenience this has caused you. Kind regards, Amy YouWednesday 25th November 2020 @ 00:41 Hello, Any updates? YouWednesday 25th November 2020 @ 00:41 Hello, Any updates? Saafia from Parcel MonkeyTuesday 17th November 2020 @ 15:27 Hello, Please be advised that we have re chased the courier for an update and as soon as we have an answer we shall get back to you. Kind regards, Saafia YouTuesday 17th November 2020 @ 14:37 hi, any updates please? Lisa from Parcel MonkeyWednesday 11th November 2020 @ 18:30 Hello, Kindly note that as per the courier, they have received an update from their delivery depot stating that they will investigate with their vendor and they will keep us updated. Kindly allow up to 24 - 48 more working hours to update you on this. Apologies for any inconvenience caused. Kind regards, Lisa YouWednesday 11th November 2020 @ 16:57 Please anyone, can you help. I have sent it a long time ago, it is till has not arrived. You promissed to update me, but I received no updates, please find my parcel, Thanks
04/12/20 by Nana R
Excellent as always. Thank you.
04/12/20 by CustomerJeremy Barber
Really easy and great value. Keep you informed of pick up time. Good service.
04/12/20 by JJ
I have used this website many times. Always perfect service
04/12/20 by andrew
ParcelMonkey offered a discount over the standard cost of the same DPD service, and the collection time was also sooner than using DPD, so this was very good.
The tracking service was not updated regularly, so this could be improved.
From the second day of the shipping, when the parcel left the UK, no information was available.
I also didnt get the usual DPD message on my phone when the parcel was out for delivery, so also this could be improved.
04/12/20 by Ludovico Ausiello
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