We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,149 reviews.
Great price, great service, well recommended.
15/02/21 by Customer
Great, easy process and delivered very quickly.
15/02/21 by Emma clarke
Great service, will use again thank you
15/02/21 by Pedro
Great job, excellent and very satisfactory job
15/02/21 by Customer
Very fast and efficient service and an easy way to post large items without having to leave the house.
15/02/21 by Amanda Ewings
Some parcels delivered as expected, one notably has not. It is now more than 2 weeks since sent from Uk to Netherlands. When I enquired I was told that it is my job to monitor the situation, they cannot advise me when the parcels is likely to be delivered. Not at all helpful. I will use a different firm in future unless this is resolved soon.
15/02/21 by Julie
Exellent service
15/02/21 by Customer
Great prices, easy to use again and again
15/02/21 by Customer
Good price, dpd turned up on time and delivered next day.
15/02/21 by Ian Voller
Good value and easy to use.
15/02/21 by Andy Wattam
I had a great experience posting a heavy, bulky item. The courier collected it, provided label and it arrived to the recipient in 24 hours! it was so easy and convenient, thanks
15/02/21 by renee
First time using this company, website very easy to navigate and got costings for several carriers and in all cases cheaper than going direct!. Once I chose and paid for the service I wanted, the labels were emailed to me, picked up the next day and delivered within 24 hours.
15/02/21 by ged
I havent received my parcel through Parcelforce though I presume this isnt Parcel Monkeys responsibility.
15/02/21 by Elizabeth Waller
They did what they said they would do when they said they would do it.
15/02/21 by Iain
Parcel Monkey helped me deliver 2 very large packages to a very strict deadline, I am eternally grateful for the service and will come back in future.
15/02/21 by Customer
Always competitive, always great easy to use service.
15/02/21 by Stephen
A quick easy service and cheaper than I expected.
Good service I will use again.
15/02/21 by Marcus Rayment
Very simple service , very happy
15/02/21 by Customer
Asked "how did we do", really. My parcel hasnt been delivered and has been in a depot for the last few days. Maybe ask your clients when the items have been delivered
15/02/21 by Calum Harkiss
Amazing service super fast
15/02/21 by Lee - Delphinium
As always, great service from Parcel Monkey. Very useful information and descriptions of how to fill out a customs declaration for consignment to Germany.
Nothing to do with Parcel Monkey but be aware that the value of goods has to be declared and the addressee will have to pay duty on the value.
15/02/21 by Ian
Posted on 4th. Customer still not received. Hermes say it should have been delivered 9th. PE12 9YR No mention of being delivered and no mention of when next to attempt. HERMES not helpful at all. Automated everything
15/02/21 by Ms. Olwyn Latham
Fantastic service. Was expecting it to be delayed by a day, as when I dropped it off at the post office it was about 4pm and the girl said that it wouldn’t go until the following day. But hey presto dropped it off on Monday and it was delivered first thing on Wednesday morning. All intact and gratefully received.
15/02/21 by Customer
Fast service, well priced.
15/02/21 by Customer
Excellent service. Parcel collected on time, delivered by the designated courier on time and cheaper than going directly to the courier - no problems.
15/02/21 by David J
Site easy to navigate for quotes and arrange pick up.
Collection prompt
15/02/21 by Customer
Ecellent service
15/02/21 by June Simpson
Excellent price and service, tracking also very good, my parcel was in safe hands.
15/02/21 by Dickies ceramics
Another 5* service
15/02/21 by CustomerAnn
My package arrived safely. It was a day late, but the weather was awful, so that was understandable. The price was fair.
15/02/21 by Colin Matheson
Very pleased with service I booked DHL and the collected parcel in the afternoon and delivered it by 10.30 the following day.
It was a simple exercise to book and very clear what to do.
I Will most definitely use again.
Thank you
15/02/21 by Josephine
Very, very easy to use website, and guides you simply through the customs invoice process (required between UK and EU). Package hasn’t arrived according to stated timescale but that’s down to Brexit, snow, COVID etc, I’m sure. Parcel Monkey aren’t responsible for delivery, of course.
15/02/21 by Leona
no monkey business here just great peanut prices, only one to use.
thanks, from ed.
15/02/21 by MrPlasma01
Co-ordination with Parcel Force works well
15/02/21 by Customer
Simple experience. Got service identified with no problems. Excellent all round.
15/02/21 by Customer
Collection and paperwork was good. Unfortunately parcel was delivered a day late.
15/02/21 by Graham Lester
Fantastic service.
Received within the given period of time.
Very straight forward procedure
delivered in Sri Lanka quicker than I expected
I would highly recommend parcel monkey to everyone
15/02/21 by Customer
I love your service thank you I really appreciate it very good
15/02/21 by Iyadunni Kelani
Parcel sent to Dubai 8th February. Express service 3-5 days Still not arrived at destination with no updates as to when it will get there
15/02/21 by Bbj
A very bad experience with parcel monkey, I used this company for the very first time for a collection of a parcel that had to be delivered within a certain amount of time to enable my refund. i was given a choice of dates for collection so i chose the following day .. no one turned up I contacted parcel monkey live chat and they could not even explain the reason why as to no courier has picked up despite having the collection and payment confirmed and advised me to reschedule as I did which was for the following monday as it was weekend and they said no one picks up weekend .... Yes you guessed right! NO ONE TURNED UP LOL.. I called them again and they told me that the courier came at approx 5.35pm that evening stating that the parcel was not packaged right .. firsdt let me tell you that no one came as I was waiting in all day as I knew they work up to 6pm and gave them the benefit of doubt .. BY THE WAY PARCEL MONKEY my packages is in the original box and also please tell your employees to Stop lying and do there job properly YOU CANT GET PAID FOR DOING NOTHING! Going down the line from this they wanted me to reschedule this again and refused I WANTED MY MONEY BACK ASAP! tHEY SAID I WOULD BE REFUNDED IN 3 DAYS . IRECIEVED A EMAIL TODAY FROM PARCEL MONKEY ASKING IF I ACCEPT THERE OFFER OF THE AMOPUNT I ALREADY PAID FOR THE SERVICE ..WHAT A LIBERTY WHEN IT IS MY MONEY IN THE FIRST PLACE NEVER NEVER AGAIN THIS COMPANY NEEDS TO BE CLOSED DOWN A POOR SERVICE ALL THEY DO IS DECIEVE PEOPLE AND NOW I AM OUT OF POCKET OF 150 QUID BECAUSE OF PARCEL MONKEY AND THERE FAILURE TO DELIVER MY PARCEL ONTIME FOR ME TO GET MY REFUND FROM ANOTHER COMPANY .. I WILL BE CONTACTING TRADING SERVICES . DISGUSTING POOR NOT EVEN A SERVICE BUT QUICK TO TAKE YOUR MONEY
15/02/21 by Ruth Paul
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