We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,049 reviews.
Still waiting for answer on ticket 345199_465879 anyone home????????????????????///
24/12/10
No comment left by this customer.
24/12/10
No comment left by this customer.
24/12/10
City link did not update their website so tracking not possible and phone when dead when trying to contact them!!!
23/12/10
Great service , came morning , delivered next day , world class courier
23/12/10
faster reply times if contacted. on whole excellent service.
23/12/10
I was really suprised, and grateful, when City Link delivered this parcel to my sister on a Saturday lunchtime. Well done.
23/12/10
excellent servise, reasonable prices and fast next day delivery, thank you
23/12/10
unanswered emails, no communication, no collections repeated over and over, parcels waiting over a week, lost me customers, disgusting!!
23/12/10
I received very little information as to the progress of my collections for 5 parcels and no refund as yet for all 5 never collected!
23/12/10
Asking for feedback for a parcel that still hasn't been picked up? Really?
23/12/10
try
23/12/10
Easy to book on line you , good comunication delivered quick freindly driver will certainly use this service again and have told others
23/12/10
delivery was 2 days late.
23/12/10
NEVER TURNED UP FOR THE PARCEL STILL WAITING FOR A REFUND
23/12/10
Excellent service considering the weather. Arrived just in time for Christmas!
23/12/10
My parcel has not been delivered, one week since it was collected, you ask me to rate this service, WHAT SERVICE!!!
23/12/10
Very poor. No Customer Service when things go wrong, can't speak to anyone directly. Dreadfull & won't be using again.
23/12/10
Collected on day booked at 4.20pm and delivered by 10.15am next day - excellent service
23/12/10
Collection made during requested slot. Tracking was clear and upto date. Excellent service overall. Cheers.
23/12/10
Good price, prompt collection as requested.
23/12/10
No comment left by this customer.
23/12/10
Paid next day one parcel delivered 2 days later i know about weather but 7 days on one parcel still undelivered customer not happy with me
23/12/10
The parcels were picked up at 1.20 on 17/12/10 and the biggest delivered on 19/12/10 and the others on 20/12/10 excellant service
23/12/10
Great service, would be handy if you could book by 12:00 midday for same day collection
23/12/10
Collection and delivery exactly as indicated. Recommended.
23/12/10
My scheduled collection failed twice and the level of communication has been abysmal. I am extremely disappointed and now face another wait.
23/12/10
No comment left by this customer.
23/12/10
No comment left by this customer.
23/12/10
Excellent Service in bad weather
23/12/10
I am still awaiting collection of parcel now 10 days. please contact on 01293 842906 08.00-17.00 M-F to advise
23/12/10
Did not even turn up to collect so I rebooked it with another company who collected it the next day.
23/12/10
The insurance is a waste of money.The claim form needs so much information including pictures of the parcel befpre it was sent!
23/12/10
SHOULD DIRECT TO CUSTOMS FORMS AT SAME TIME AS SHIPPING LABEL
23/12/10
Service was excellent-could do with a memo box for collection details for the driver as to where the parcel is left outside if no one in.
23/12/10
Service was very good. Will not hesitate to use again.
23/12/10
Delayed parcel but I assume this was due to the adverse weather conditions this week
23/12/10
2 parcels collected on due date C.L., v.good; 1 to Derby rec'd, 1 to Surrey supposed to be delivered 17th Dec. Not received 23rd December.
23/12/10
good value.
23/12/10
No comment left by this customer.
23/12/10
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
