We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,049 reviews.
1st class service, will use again
26/12/10
Poor service. Ordered for next day delivery but did not arrive until a week later
26/12/10
very good service at competative price thsnk you
26/12/10
the parcel was delivered at time and the customer service was excellent.
26/12/10
Great site, superb prices, and great delivery!
26/12/10
Although bad weather prevailed during two pickups and deliveries covering Wolverhampton, Barnoldswick and Wisbech the job was carried out.
26/12/10
parcel not collected (I imagine due to weather ) please cancel order & arrange refund. Thank you.
26/12/10
Great service
26/12/10
Xmas gift STILL NOT COLLECTED, you should know this from your courier and not take money from my account, terrible service
26/12/10
Collection and delivery were done in a timely manner. Thank you
26/12/10
I am still awaiting a resolution for "where is my parcel (Order # 345217) " I'm not impressed neither is my customer!!!
25/12/10
Brilliant service I would use parcel monkey again when I want to send a parcel.
25/12/10
No comment left by this customer.
25/12/10
2 parcels not collected. Cust service hung up on mr
25/12/10
Fantastic, quick service.
25/12/10
You did what you said you would and kept me informed. Just what I wanted.
25/12/10
i find parcel monkey to be very reliable for all my big ebay parcels, excellent service. better than 'my hermes' who never pickup the parcel
25/12/10
No comment left by this customer.
25/12/10
Really surprised how easy it all was,went like a dream,thanks again ...and i will be back!
25/12/10
I'm afraid the parcel still has not arrived it was collected on the 20th but it still has not arrived 25th which is a shame as there
25/12/10
All perfect! Would've liked an email for the day and times of pick up. Easier to check on iphones and blackberries then track and trace link
25/12/10
really pleased with service,speed,cost,will be using you again many thanks
25/12/10
Delivery was slightly delayed but tracking info and service excellent
25/12/10
No comment left by this customer.
25/12/10
Parcel not collected. No response to query.
25/12/10
Collection worked well despite snow. Delivery took 4 days instead of next day.
25/12/10
lack of communication,slow response time,lack of info on home page stating no collections for 2 weeks, no phone support
25/12/10
more than 10 days to deliver 2 parcels on next day delivery service... very poor service
25/12/10
Excellent - as Usual!
25/12/10
10/10 - looking forward to using your service again soon
25/12/10
waited 4 days and not been collected. they thing i had nothing better to do?? also not communicating and made silly excuse !!
24/12/10
No comment left by this customer.
24/12/10
very pleased with your service,especially as the weather was so bad
24/12/10
Excellent service. Best in market thanks
24/12/10
No comment left by this customer.
24/12/10
Took 8 days to deliver - Not great even taking the weather into account - cheap though !!
24/12/10
no communication regards about the pick up. i need to drop the parcel off myself to the depot
24/12/10
picked up on the 20th of december with snow, delivered on 24th. allowing for delays very good.
24/12/10
very easy to book and collection was promt despite the bad weather conditions
24/12/10
great service roger from city link so very help-full thanks roger thanks everybody at city link and all the staff at parcel monkey
24/12/10
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
