We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,048 reviews.
I am still waiting for a reply to my complaint. Please close my account & refund the money ASAP
20/12/10
No comment left by this customer.
20/12/10
Parcel was not collected on date specified and expected me to reprint details. Also parcel took longer than expected to reach destination
20/12/10
great service
20/12/10
Excellent service, I would appreciate the ability to leave a message to the collecting courier "the package is behind the gate" or similar
20/12/10
Useless customer backup, contact number does not work, takes days to resolve issues through email, then you send additional charges over 2kg
20/12/10
The parcel was picked up when you said and even in these terrible conditions , it was delivered much quicker than expected. Thank you.
20/12/10
You made it easy to use your websight, you did what you said you would do at a reasonable price. That leads to perfect customer satisfaction
20/12/10
very good service, at low prices
20/12/10
Whilst we appreciate delays because of previous and present weather conditions, keeping the tracking data up to date is a must!!
20/12/10
No comment left by this customer.
20/12/10
No comment left by this customer.
20/12/10
Delivery took almost a week.I am trying to find out if it was due to weather conditions.If it was I am happy with the service otherwise not
20/12/10
V pleased...will use again
20/12/10
Once order was placed a note that the parcel info would follow soon would have been nice. Next day paid 4, but got 48 hour. Would try again.
20/12/10
large delicate glazed clock delivered without damage
20/12/10
No comment left by this customer.
20/12/10
No comment left by this customer.
20/12/10
Collected exactly in the quoted timeslot. Delivered next day. Spot on!
20/12/10
No comment left by this customer.
20/12/10
No comment left by this customer.
20/12/10
Good prompt service despite the severe weather conditions
20/12/10
It would have helped if you state on Ebay that you can NOT use paypal to send parcels abroad, ihad to use credit card so would not use again
20/12/10
ordered collection for 14th (next day delivery)customer still hasn't got parcel 20th. I understand weather problems/rebooking takes too long
20/12/10
very pleased thankyou very much a++
20/12/10
No comment left by this customer.
20/12/10
No comment left by this customer.
20/12/10
Despite difficult conditions it was easy to track the parcel which was delivered a day earlier than planned. Thank you.
20/12/10
iam still awaiting 2 refunds for non collection please advise as the service was fantastic until then, very poor
20/12/10
Quick and excellent
20/12/10
No comment left by this customer.
20/12/10
No comment left by this customer.
20/12/10
always picked up on time and safely delivered.
20/12/10
terrable service still had no reply on parcels i have paid fpr and still not collected
20/12/10
5* Service thank you. Collected day requested and delivered the following day.
20/12/10
No comment left by this customer.
20/12/10
Citylink have been terrible but parcelmonkey were good!
20/12/10
No comment left by this customer.
20/12/10
Most of our parcels arrived roughly on time, but parcels which were to be delivered from Hailsham Depot have not been delivered yet (1 week)
20/12/10
No comment left by this customer.
20/12/10
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