We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,049 reviews.
No comment left by this customer.
23/12/10
Courier, what a joke..next day=next week..if you are lucky, i had a parcel from china b4 the one with them and it was orderd the same day!!
23/12/10
No comment left by this customer.
23/12/10
Still the delivery has not been completed very very frustrating. All shipment bookings were paid everything lost. time and mony waste no use
23/12/10
No comment left by this customer.
23/12/10
No comment left by this customer.
23/12/10
No comment left by this customer.
23/12/10
Excellent service when it was needed thanks
23/12/10
Fabulous, collected within a couple of hours of payment & although not next day delivery - arrived before Christmas which was what mattered!
23/12/10
A next day parcel was delayed by two days without reason or notification. The result was we refunded our customers' shipping costs!
23/12/10
NO PROBLEMS, COLLECTED AND DELIVERED AS PROMISED.
23/12/10
Communication was good but service suffered due to weather.
23/12/10
absolute happy with the service... the price was fantastic and sevice from parcel monkey and DHL was exellent...thanks gonna recomment you..
23/12/10
No comment left by this customer.
23/12/10
great as always
23/12/10
thanks for delivering the parcel safely
23/12/10
all good
23/12/10
No comment left by this customer.
23/12/10
I'm trying you after getting some very bad service from Parcel2Go. So far so good, though Parcel2Go's web site is easier to use.
23/12/10
No comment left by this customer.
23/12/10
Experienced a 'hiccup' last time but thankfully no problems this time round after my 'leap of faith' to use your services again. thanks.
23/12/10
No comment left by this customer.
23/12/10
Very good service will use again
23/12/10
Excellent service.
23/12/10
No comment left by this customer.
23/12/10
Understandably because of the weather my parcel has neither been collected nor delivered yet, but your communication is 0 & just so poor.
23/12/10
No comment left by this customer.
23/12/10
Great service and got my parcel to its destination on time as promised. Being able to specify a collection slot would be very helpful.
23/12/10
Parcels not collected on both occasions, no call/txt 2 let me kno situation so i cld inform customers. Website info poor Royal Mail nxt time
23/12/10
great service
23/12/10
parcel collected fine it got delayed a bit the other end but no ones fault its all the snow on the ground
23/12/10
a phone number or a response to emails would be good, apart from that we would use you again
23/12/10
No comment left by this customer.
23/12/10
No comment left by this customer.
23/12/10
Current "email only" contact mechanism inadequate. Over a week for you to respond - not good enough.
23/12/10
great service with good communication and polite, helpful staff, would definatley use again
23/12/10
No comment left by this customer.
23/12/10
items not collected as arranged, had to take to depot myself for any chance of delivery prior to xmas, PM to removed from process to help
23/12/10
Thanks Parcel Monkey. Through you I had Parcel Force. Can't understand how your main rival quotes a price 4 times as much at £60. I'm back!
23/12/10
poor customer service, a week to respond to a collection problem
23/12/10
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