We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,361 reviews.
Paid for next day service yet over a week later my parcel still hasn't been delivered
12/01/11
No comment left by this customer.
12/01/11
No comment left by this customer.
12/01/11
i always find Parcel monkey reliable and very good service
12/01/11
Very easy website to use with lots of different choices of courier.
12/01/11
very competative price compared to other quotes I had been given. would definately use you again.
12/01/11
Great service as usual.Easy to order and prompt pick-up.:)
12/01/11
very late deliveering my orders, had to refund customers. dreadful, and no accountability...
12/01/11
Very good service as usual, how do you improve perfection ?
12/01/11
Very good highly recommend
12/01/11
brilliant service, nice friendly staff. all good
12/01/11
Noticed recently that my packages are taking upto two days to be delivered even though it's next day delivery!
12/01/11
Come and pick up the parcel???
12/01/11
i did apply for a business account but no one ever got back to me
12/01/11
Parcel was delivered a day late with no explanation.
12/01/11
When things go well, they go well, but when you have a problem, it's a nightmare.
12/01/11
Prompt collection, and delivery, so easy to use. Thanks
12/01/11
I have emailed you twice on the 5th and 6th jANUARY without the courtesy of a reply and done it the proper way via your support centre.
12/01/11
No comment left by this customer.
12/01/11
No comment left by this customer.
12/01/11
Parcel booked thru' Ciy link 14 Dec 2010, never collected, they won't answer 'phone or email, no word from you either. :-(
12/01/11
No problems that I heard of.
12/01/11
First time I have heard about your service, and it was great!
12/01/11
"nd parcel I sent before Xmas not picked up, do I get a cred please? Snow was the problem.
12/01/11
Response to queries is very slow at present, otherwise I'm a happy customer.
12/01/11
Consistently excellent
12/01/11
Prompt collection. Bit confused as to why the parcels were delivered separately but it seems that they got there.
12/01/11
You are doing a very good job.Sometimes I`ve had a problem with a courier but in general I`m happy with your service and price.
12/01/11
Excellent, picked up one day delivered next day
11/01/11
six parcels sent , none arrived next day as paid for,two still not delivered from 5th Jan, one still waiting for collection from 6th Jan.
11/01/11
Great - Thanks.
11/01/11
EXCELLENT SERVICE,WILL BE USING AGAIN.A++++
11/01/11
No comment left by this customer.
11/01/11
Parcel was collected as and when arranged.
11/01/11
deliverd on time
11/01/11
Dreadful! no collection, no communication. Collection cancelled with Courier by you. No contact. Well done, another customer lost!
11/01/11
Excellent price and service thanks
11/01/11
it would be great to get an email confirming the item has been delivered
11/01/11
PRICE IS BRILLIANT FOR NEXT DAY DELIVERY WITH CITY LINK RECOMMEND TO ALL
11/01/11
No comment left by this customer.
11/01/11
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