We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,556 reviews.
Kind of think CityLink did most of the real work - but the automated process part that Parcelmonkey did worked fine. Will use again!
22/12/11
Your service is usually very good but on this last occasion, my parcel wasn't picked up on time and therefore missed the deadline.
22/12/11
No comment left by this customer.
22/12/11
No comment left by this customer.
22/12/11
No comment left by this customer.
22/12/11
Customer support is awful-slow to respond and miserly in its refunds.On the good side you're the most competitive company on the block
22/12/11
Could fault the service. Would definitely use again
22/12/11
No comment left by this customer.
22/12/11
Very disappointed with Courier, should have been delivered Mon, despite ringing every day the parcel was delivered late on Wed. Appaling
22/12/11
Excellent as always ;-)
22/12/11
Ensure parcels are collected on day arranged, and not a day late, even when assured by phone that collection will proceed as planned. POOR
22/12/11
exellent!
21/12/11
No comment left by this customer.
21/12/11
Excellent, hassle free service. Thank you!
21/12/11
Great Service as Always
21/12/11
great service
21/12/11
No comment left by this customer.
21/12/11
Fantastic service! Easy and quick. I recommend Parcel Monkey all the time.
21/12/11
No comment left by this customer.
21/12/11
parcel monkey was good but city link didnt pick up my parcels on arranged day no contact, then when i phoned it was moved to that day
21/12/11
No comment left by this customer.
21/12/11
You have not even collected it and buyer is very frustrated.
21/12/11
collected on the day stated and delivered the next great work A+
21/12/11
No problems. Great service
21/12/11
Great service best prices plus u could leave your parcel in safe place and courier will pick up no problem thanks will use u again
21/12/11
No comment left by this customer.
21/12/11
Excellent service. Pick up driver was very helpful. My customer emailed me to say that she had received her order the next day..
21/12/11
No comment left by this customer.
21/12/11
No comment left by this customer.
21/12/11
very efficiant pickup and fast delivery , well pleased
21/12/11
No comment left by this customer.
21/12/11
PICKUP WAS A DAY LATE - SWANSEA CITY LINK GIRL WAS NOT HELPFULL AND WAS VERY RUDE WOULD NOT LISTEN TO ME AND TALKED OVER ME - VERY RUDE
21/12/11
Great
21/12/11
Sent 3 parcels now brilliant++++++++++++++++++
21/12/11
The couriers are very rude at times
21/12/11
I have had several experiences of PM now and I continue to be impressed.
21/12/11
Collected on time and a delivery the next day, even at Christmas.
21/12/11
Brilliant, simple, quick and efficient service at a reasonable price. Thank you!
21/12/11
No comment left by this customer.
21/12/11
Everything worked as it should... Seamless. Most impressed.
21/12/11
