We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 193,659 reviews.
Very easy to use. There is not really a lot else you could do to make it any easier.
27/09/10
The service whan all goes well is great, I am concerned about the after sales service and the procedures for damaged shipments.
27/09/10
I found you by accident, i typed in the size and weight of the parcel ,you excepted it and charged me 120% lower than all other couriers A*
27/09/10
well done, good service and hassle free.............. I did vow to stop using me you. you promised me a refund which never materialisedl
27/09/10
Good service, reasonable prices, always collected and delivered on time. Thank you
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
Excellent service. Pick up was on time and the couriers polite and the package was delivered the next day. It does what it says on the tin!
27/09/10
No comment left by this customer.
27/09/10
the parcel is now royal mail because you didn t turn it sat in the porch for two day i wait for a reply for you with my refund
27/09/10
very pleased with service and price!
27/09/10
No comment left by this customer.
27/09/10
I think it would be helpful if orders were arranged with the most recent being displayed at the top of the page rather than the bottom.
27/09/10
ecellent - quick communication able to change details in time. def recommend/use again
27/09/10
Would be great if you could add an option for parcel drop at depot. Had problems printing labels this time. Otherwise ok.
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
Delivery was meant to be next, it took 4 days! My item was damaged in transit. Communication was very patchy. Won't be using u again!
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
Everything has been great except one week when my usual driver was on holiday and the stand in missed two collections, week 13-17th Sept.
27/09/10
Excellent service, good value.
27/09/10
did not end up using you in the end and you lost me £60
27/09/10
Service is very good. Would like a contact number to contact for small minor queries.
27/09/10
No comment left by this customer.
27/09/10
Easy and quck to opeate =
27/09/10
WE'D HAPPILY SPEND HUNDREDS MORE POUNDS WITH YOU IF YOU WOULD SIMPLY ALLOW US TO SAVE AN ADDRESS INTO THE ADDRESS BOOK FROM THE BOOKING PAGE
27/09/10
Our Response: Thanks for the tip! We'll get this added this week.
Geat. Easy to order and seamless pickup. The recipients of parcels are impressed that they can track their delivery as well!
27/09/10
find it a little frustrating that the consumer cant talk direct to an agent, as replys take to long. a contact number would be good.
27/09/10
No comment left by this customer.
27/09/10
YEAH GOOD STUFF COULD BE A BIT MORE COMPETIVE ON BIGGER PACELS
27/09/10
easy to use website & booking procedure. promt pick-up. excellent service - thanks
27/09/10
very good service thank you
27/09/10
again excellent service, can't fault it !!!!
27/09/10
I would have liked to have known within a 2 hour timescale when the parcel would be collected. I ended up waiting until 4pm.
27/09/10
