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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,813 reviews.
No comment left by this customer.
03/07/12
Really easy to use website, great service and parcel collected and delivered on time - will use again.
03/07/12
excellent service
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
Your Parcelforce 24 special prices are excellent value for money! Always deliver next working day and there's no need to print the label...
03/07/12
We are glad you like this service and price.
very poor the courier failed to turn up , the next day i had to travel 10miles to Courier depot to drop it off , they didnt care either
03/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection. Rest assured we will take this matter up with them and once again sorry.
ok
03/07/12
excellent service as always
03/07/12
excellent as usual
03/07/12
my parcel was not collected even when rebook for the 3rd time so i went to another courier,VERY BAD SERVICE
03/07/12
arrived in good time and order thanks
03/07/12
No comment left by this customer.
03/07/12
Carnt track my parcel chose parcel monkey becauce of quickest delivery still not there after a week
03/07/12
Our Response: The airway bill was missing on your item which resulted in a clearance delay.
No comment left by this customer.
03/07/12
Collection & delivery were top notch have used before & will use again
03/07/12
That's great news, cheers.
Nightfreight did not turn up on day requested and we were told they ran out of time! This is unacceptable when we have deadlines to meet.
03/07/12
Our Response: While this is not directly a fault of ParcelMonkey we understand your frustration and would like to apologise on behalf of the courier concerned.
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
not so good item broken in transit
03/07/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
GOod job.
03/07/12
Really impressed, user friendly system, brilliant and thank you
03/07/12
No comment left by this customer.
03/07/12
you have over charged me and the parcel was damaged on arrival
03/07/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No problems excellent service
03/07/12
Excellent service as usual
03/07/12
No comment left by this customer.
03/07/12
no problems
03/07/12
Great A+++
03/07/12
No comment left by this customer.
03/07/12
No comment left by this customer.
03/07/12
Although I know it can't be guaranteed a morning collection is preferred...
03/07/12
On the whole very good. tiny criticism that I printed the labels after I had wrapped the parcels so couldn't include the slip - could this
03/07/12
Suspect Citylink more of the problem than Parcel Monkey - took two goes to collect, and two to deliver replacement.
03/07/12
very good service easy to order and runing smoothly, thanks
03/07/12
excellent service...would definitely use this service again
03/07/12
Great service at a great price. Thanks
03/07/12
Overall Very good, however would have liked to have a more specific time for the pick-up, even just am or pm rather than staying in all day.
03/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Picked up and delivered on time. Very good service and price.
03/07/12
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