-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,887 reviews.
Spot on, as usual. Highly recommended!
05/07/12
Our Response: So it should have been 5 stars then........lol
Quick delivery , although i had to wait in allday for you to come at 5pm!
05/07/12
Good service will use again
05/07/12
always delivered on tracking date , driver has always been helpfull and polite, will use parcil mokey again .
05/07/12
Thanks very much and it's great to read you will be using us again :-)
No comment left by this customer.
05/07/12
No comment left by this customer.
05/07/12
all fine, as before
05/07/12
Good service - Thank you (could be improved by better times slots for pick up to save waiting in all day ie am or pm would be a help)
05/07/12
No comment left by this customer.
05/07/12
No comment left by this customer.
05/07/12
Courier mixed up my parcels and toda they failed to collect as per instructions!! Letting you down as clearly they are not prioritising yo
05/07/12
cant fault service thank you
05/07/12
No comment left by this customer.
05/07/12
paid for next day,never delivered for 2 days with no offer of refund
05/07/12
Our Response: You did not buy the guaranteed next day service so are not entitled to a refund. The carrier concerned has a 96% success rate although we are very sorry in your case this did not happen.
great service many thanks
05/07/12
Many thanks to you for booking with us.
No comment left by this customer.
05/07/12
No comment left by this customer.
05/07/12
No comment left by this customer.
05/07/12
no probs great
05/07/12
No comment left by this customer.
05/07/12
Collection wasn't made!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
05/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection. Rest assured we will take this matter up with them and once again sorry.
First time I have used yourselves, perfect service, no problems at all, will use again! :)
05/07/12
Thanks very much for making you first order with us :-)
No comment left by this customer.
05/07/12
Collected on time and delivered the next day. Did exactly what it said on the tin... Next Day Delivery
05/07/12
No comment left by this customer.
05/07/12
The collection was late in the day, it would be nice if the courier company could work out their route and text the sender a rough time.
05/07/12
Still cannot access any tracking details for the 2 parcels sent to Australia,will not be using you again.
05/07/12
Our Response: Please click on the "Tracking" icon as they both show signed for.
No comment left by this customer.
05/07/12
No comment left by this customer.
05/07/12
No update to my question as to why my account is on hold, unable to place orders, no update that the account was going on hold
05/07/12
No comment left by this customer.
05/07/12
first class service once again, thank you
05/07/12
very good service
05/07/12
Excellent service, will be using again in the future and will recommend to friends and family.
05/07/12
No comment left by this customer.
05/07/12
No comment left by this customer.
05/07/12
My first use left a good impression. I am to use you again and to recommend you to others.
05/07/12
I payed for next day delivery but it took two days
05/07/12
excellent service, will use again
05/07/12
No comment left by this customer.
05/07/12
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more