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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,887 reviews.
Courier never turned up to collect parcel
05/07/12
Our Response: The item shows delivered via tracking?
Tracking brilliantly upto date, so when my item took longer to be delievered it didn't worry me, as I knew exactly where it was.
05/07/12
Great - good price and rapid delivery. Very happy with service.
05/07/12
Thank you.
No comment left by this customer.
05/07/12
Thanks as always
05/07/12
very easy to orgasize online quick pickup
05/07/12
No comment left by this customer.
05/07/12
This is our 1st delivery with you & no forseen issues with the parcel
05/07/12
Thank's very much for making your first booking with us.
Very easy, xxcellent price, excellent service. Tracking didn't seem to work, but not complaining.
05/07/12
a very good service I will be recommending you to my friends and business associates. Well done!
05/07/12
Thank you and it's great to see you will be recommending us.
very good - quick, fast, on time perfect
05/07/12
International package to S America sent and received safely and promptly. Appreciate help given with labelling for smooth transit.
05/07/12
Thanks for being one of the first to book our new International service.
No comment left by this customer.
05/07/12
Thanks, it worked well. My only concern is the threats about mis calculating the package size/weight as it is not checked when collected.
05/07/12
They are not checked by the drivers but are laser scanned and weighed as they move through the couriers distribution network.
Compared to Royal Mail you were almost half price, great service. Thank You.
05/07/12
It was on time and no damage so well done parcel monkey
05/07/12
Thank's very much.
No comment left by this customer.
05/07/12
No comment left by this customer.
05/07/12
Nothing to add, brilliant...
05/07/12
No comment left by this customer.
05/07/12
No comment left by this customer.
05/07/12
Delivery reached the destination on time but didnt get picked up on the selected date
05/07/12
Perfect as always
05/07/12
Great service - great aftercare - nice freindly staff always very helpful!! That's why I've put 100's of parcels through Parcel monkey!!
05/07/12
Fantastic news and thanks very much for all your business.
gutted my usual driver has gone to another area.New guy seems fine this week 5* monkey!
05/07/12
We always advise our customers to get to know their local driver as they will often work around your needs. I am sure your new guy will be just as good!!
Perfectly happy with the service. Collected on the second attempt and prompt delivery without a hitch.
04/07/12
fantastic value for money
04/07/12
No comment left by this customer.
04/07/12
Good quick process. Easy and conveniance.
04/07/12
No comment left by this customer.
04/07/12
The parcel I sent was damaged in transit.The top of the box was missing on delivery.
04/07/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
very fast, very satisfied,recommended
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
Tracking to be more precise-some confusion with labels! Parcelforce had different destination address to the one you sent for the label
04/07/12
Thanks for booking our new International service. There have been a few issues with tracking updates but they are being worked on.
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
Excellent service highly recommend iwill being using them again
04/07/12
The courier didn't call at the correct address and we had to arrange another collection the next day. Disappointing 1st use of your service
04/07/12
Our Response: On behalf of the courier concerned we are sorry the driver went to the wrong address.
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