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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,887 reviews.
all very proffesional.intuitive website.lowest quote.
04/07/12
That's great for us to read, thank you very much.
No comment left by this customer.
04/07/12
Very disappointed, booked a collection for 4/7/12 stayed in all day waiting for collection, but no one came. Has mucked alot people around
04/07/12
No comment left by this customer.
04/07/12
Courier is ignoring driver instructions. Few times they did not collect parcels which were waiting for them in Courtyard
04/07/12
Our Response: They have to be signed for on collection and delivery in order to remove the risk of theft / fraud.
Please provide more space to type in instructions for the delivery driver - very limited space available!
04/07/12
We are sorry but the space is limited due to the technology restrictions of the couriers for such information.
no customer service
04/07/12
Our Response: We have a dedicated support team via our CRM system to answer all concerns.
very good
04/07/12
I love it that it is next day delivery. Would be great if printer wasn't needed.
04/07/12
No comment left by this customer.
04/07/12
Excellent communications at all times, delivered on time, well done again Parcel Monkey
04/07/12
Thank you.
No problems at all
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
v good
04/07/12
unable to to track for the entire process, also only able to leave a very short message for delivery driver
04/07/12
Our Response: Full tracking with Nightfreight and many other high quality improvements with this carrier are coming later in 2012 ready for the Christmas peak so watch this space!!
Exaclty as it should be. Collected on time and delivered on time . I have found this service to be very consistant, Thank You
04/07/12
Excellent service . Thanks.
04/07/12
The collection was booked for Weds 27th, (Failed) Rebooked for 28th (Failed) Rebooked for 2nd July & arrived late today 4th July!
04/07/12
Parcel was not collected on day it was supposed to be and no call or contact to say it would not be colllected causing me to take time off w
04/07/12
Never any problems using Parcel Monkey
04/07/12
No comment left by this customer.
04/07/12
Excellent service! Parcel collected and delivered when you said it would be. Easy to set up.
04/07/12
The service is very easy and quick to use
04/07/12
thanks for your hellp and fast delivery
04/07/12
Very much improved on past experiences.
04/07/12
No comment left by this customer.
04/07/12
excellent service this time round, thankyou
04/07/12
Pick up on time - delivery on time - CitiLink were fine. Thanks.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
Great service, quick and easy to use A+
04/07/12
as before spot on
04/07/12
No comment left by this customer.
04/07/12
easy fast service thank you
04/07/12
Service was good, the room for putting comments for the driver when booking is too short, other than that all good
04/07/12
We are sorry but the space is limited due to the technology restrictions of the couriers for such information.
Fantastic service, very easy to use and makes pricing simple.
04/07/12
Fantastic Service & Website. One room for improvement would be enabling senders to find out estimated times of pick up of packages.
04/07/12
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