-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,887 reviews.
Sent laptop to GF in South of France. Picked up Thursday, arrived Monday. £8 cheaper than P.O. Would use again.
04/07/12
That's great news, cheers.
The website was experiencing issues which delayed the sign up process but once these were resolved the package was collected on time
04/07/12
We had a few issues with new customers registering when our updated site went live last week but everything is working as it should be.
Despite an error with the delivery item, communication and redelivery of correct item was very efficient and quick!
04/07/12
Thank you very much for your understanding.
Excellent
04/07/12
Excellent will use again
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
Good service
04/07/12
Excellent would highly recommend picked up early on the day promised and delivery in timescale advised BRILLIANT
04/07/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
04/07/12
I booked and paid for next day delivery but the items were not delivered within 24 hours as promised, it was infact 48 hours!
04/07/12
Our Response: The service you booked was not the guaranteed next day delivery. The courier concerned has a 96% success rate but I am sorry you did not experience this and I would like to apologise on their behalf.
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
first class
04/07/12
Fantastic, great price, easy to book
04/07/12
Item arrived smashed! Even though parcel clearly marked as fragile & to be kept upright!! Disgusted!!!!
04/07/12
You failed to collect our conssignment and annoyed our customer emensily and we are looking for a full refund.
04/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection. Rest assured we will take this matter up with them and you will be fully refunded.
Nothing to add - collected on time, delivered on time.
04/07/12
No comment left by this customer.
04/07/12
Good value - did what I wanted! Thank you.
04/07/12
No comment left by this customer.
04/07/12
This order was not up to your usual standard, it was booked for collection on the 28th,Courier missed that,different driver, not impressed
04/07/12
No comment left by this customer.
04/07/12
as usual perfect
04/07/12
Transaction straighforward. Price competetive. City Link courier collected on time with courtesy. Customer's Goods rceived promptly. Thanks.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
No comment left by this customer.
04/07/12
Fed up with missed collections. Poor service. Courier need to sort their act out
04/07/12
Great service as ever, many thanks
04/07/12
I did get slightly confused as to how to track the shipment but after that everything was brilliant.
04/07/12
No comment left by this customer.
04/07/12
Excellent service and easy to use labelling and portal........................recommended
04/07/12
No comment left by this customer.
04/07/12
as allways very good prices and service,many thanks
04/07/12
Excellent service , second time of using and will be again
04/07/12
brilliant service, thank-you very much!!
04/07/12
No comment left by this customer.
04/07/12
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more