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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,869 reviews.
No comment left by this customer.
10/07/12
easy to use site, good prices.
10/07/12
Service has greatly improved compared to last year. Collections made with just a days notice. Fantastic
10/07/12
No comment left by this customer.
10/07/12
We do not recommend Nightfreight.
10/07/12
No comment left by this customer.
10/07/12
The item was collected and basic
10/07/12
Very pleased with service. Would like an AM or PM collection time to avoid having to wait in all day though. Thanks.
10/07/12
No comment left by this customer.
10/07/12
Timed Collection Possibly. If i arrange a collection i would need to wait in all day, i would like a collection when i can book a time slot!
10/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
10/07/12
No comment left by this customer.
10/07/12
Great Service Yet Again
10/07/12
No comment left by this customer.
10/07/12
Excellent service.
10/07/12
No comment left by this customer.
10/07/12
alls good - would help if you can cut the pick up / drop off from all day to morning or afternoon
10/07/12
My parcel still has not been collected - despite phone calls and emails! Exasperating! Tho' Courier staff very nice.
10/07/12
Our Response: The courier cancelled your order due to running out of time on the date the original collection was due to take place. You were notified of this and need to re book. On behalf of the courier concerned please accept our apologies though for the failed collection.
Great services, quick and easy
10/07/12
No comment left by this customer.
10/07/12
Very quick and easy to arrange, quick hassle free delivery
10/07/12
The item was delivered somewhere else and hasn't been found. Buyer has used address for 5 years without problems
10/07/12
Our Response: The item tracks as being signed for by "D Seymour" which matches the name on the delivery details.
We were really happy with the price unfortunately that van that arrived had not been told the # of boxes and didnt have room.
10/07/12
Always a pleasure using Parcel Monkey AAA+
10/07/12
top service as always many thanks
10/07/12
Excellent service, first time I have used anything other than the post office, much cheaper, quicker brilliant thank you
10/07/12
Thank's very much for making your first booking with us.
Picked up on day stated & next day delivery. Good service through city link & was able to track online. Would use again!
10/07/12
The whole booking procedure was simple and efficient and the collection of the parcel and delivery was also fine.
10/07/12
No comment left by this customer.
10/07/12
Excellent service !! Will definitely use again
10/07/12
Great service as always. Wouldn't dream of booking our parcels with anyone else!
10/07/12
That's music to our ears!!
As far as I know you did a good job but I've got no confirmation my package was delivered to the company so don't know for sure.
10/07/12
Our Response: The tracking shows full details and that it has been signed for.
No comment left by this customer.
10/07/12
No comment left by this customer.
10/07/12
Great service, simple to use, cheap
10/07/12
Brilliant delivered at 9,
10/07/12
No comment left by this customer.
10/07/12
Excellent
10/07/12
My parcel was book on a next day delivery on Monday the 2nd but was not collected until Thursday 5th.
10/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the late collection.
First class service, as always. Many thanks
10/07/12
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