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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,992 reviews.
Excellent easy to use service
26/07/12
The only improvement I would suggest is that the parcel collector offers a collection window (even just am/pm would be helpful). Thanks.
26/07/12
No comment left by this customer.
26/07/12
No comment left by this customer.
26/07/12
No comment left by this customer.
26/07/12
City Link were meant to collect on Friday, they didnt cause they were to busy apparantly so earliest they could was Tuesday.
26/07/12
Our Response: We are sorry about this and it's not acceptable. Rest assured we will talk to them.
Excellent service as always, friendly & efficient.
26/07/12
Very fast and effective service. many Thanks
26/07/12
good stuff!
26/07/12
Parcel Monkey worked well, no trouble with the Booking.Courier did not collect and lied on the phone,they did not turn up
26/07/12
No comment left by this customer.
26/07/12
I agree that it would be helpful if you accepted Paypal. I would not mind paying a small fee to do so.
26/07/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
Excellent service!
26/07/12
A text book transaction, collected on time and delivered on time in first class condition. Thank you very much.
26/07/12
The website was quick and easy and the service excellent. Thank you.
26/07/12
100% recommended, no hassle, thankyou!!!
26/07/12
Fantastic and it's great news that you will be recommending us.
No comment left by this customer.
26/07/12
The collection was not made on the day booked, but was a day late, meaning our customer had to have an extra day off work
26/07/12
No comment left by this customer.
26/07/12
Super service - thanks very much
26/07/12
The parcel was collected a day late. Apart from this service was fine.
26/07/12
Sorry about that but the tracking does show an attempt was made on the original day selected.
No comment left by this customer.
26/07/12
No comment left by this customer.
26/07/12
No comment left by this customer.
26/07/12
No comment left by this customer.
26/07/12
Good friendly service
26/07/12
Delivered in time and at a reasonable cost. Will use this service again.
26/07/12
Thank you very much.
Everything good!
26/07/12
No comment left by this customer.
26/07/12
Fast,easy service - picked up ok and dropped off before 9am - excellent - thanks very much - would use again
26/07/12
Brilliant!!
No comment left by this customer.
26/07/12
No comment left by this customer.
26/07/12
I know it`s difficult , but when you state that you are comming on a particular day, it`s a pain in the butt waiting till 17.29 pm.
26/07/12
I'm a regular customer and this is a great service and value for money! Thanks.
26/07/12
Thank you for your regular business :-)
Courier failed to collect 2 days had to take to depot - 2nd time this has happened - will not use your services because of Courier
26/07/12
Cheapest service I have found. First time using you and so far all good. Clear instructions on labelling, good website, easy to use.
26/07/12
Thank's very much for making your first booking with us.
great service as always
26/07/12
Quick and easy to navigate website...early collection from chosen courier.
26/07/12
all good
26/07/12
No comment left by this customer.
26/07/12
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