-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,986 reviews.
Everything was perfect, the only think to improve your service would be an more exact time scale then the whole day ;-)
29/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
29/07/12
Great service.
28/07/12
Great service as usual, but you do need to introduce a collection window so the sender has a rough idea of when to expect the van driver
28/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
The service is very good, I alway use Parcel Monkey for all my item and I have recomemnded to all my friends as well
28/07/12
Thank you and it's great to see you have been recommending us too.
item was day late being collected and day late being delivered,night freight said they had'nt been paid by you guys so didnt register item
28/07/12
Our Response: That is total rubbish as like everyone our invoices are paid by direct debit. In regards to the order being collected and delivered late, please accept our apologies for this and rest assured we will speak to them about the points you have raised.
as always great service
28/07/12
Website easy to navigate, prompt collection and delivery. Service could not be faulted. Thank you.
28/07/12
No problems
28/07/12
It would be helpfull if I had the option to deliver the package to a local courier depot, rather than wait all day for a collection
28/07/12
We plan to develop this with some carriers but the technology their end needs to be in place first before we can offer it.
No comment left by this customer.
28/07/12
Very fast service, thank you
28/07/12
No comment left by this customer.
28/07/12
fab service, superfast delivery, great service x
28/07/12
excellant fast efficient service, collected on time and delivered next day and a price that's hard to beat. Thank you
28/07/12
What a fantastic review, thanks very much :-)
No comment left by this customer.
28/07/12
good price, easy to organise and courier arrived promptly
28/07/12
excellent service as always
28/07/12
No comment left by this customer.
28/07/12
Courier arrived in morning and was very pleasant.
28/07/12
The service is excellent but unfortunately parcel force delivered the parcel damaged si having a bit if trouble with the client.
28/07/12
Collected and delivered on time thank you
28/07/12
used Post Office previously your service much easier very efficient absolutely no problems easy to track & very good price. highly recmmed
28/07/12
No comment left by this customer.
28/07/12
Cant find fault. Excellent service
28/07/12
Great service, parcel was picked up first thing in the morning and was delivered the next day as arranged.
28/07/12
Prevously sent a microwave oven so sent another for a refund as didn't like it. Smashed to bits and you refused refund and i paid insurance
28/07/12
Easy to arange and really quick collection & delivery. Would definately use again
28/07/12
Excellent. No problem at all.
28/07/12
Very impressed with price and speed.
28/07/12
No comment left by this customer.
28/07/12
i think prices could be a little cheaper...mayve already quoted with insurance and vat. not liking extra costs from starting price
28/07/12
Where else can you buy the service you selected for less??
No comment left by this customer.
28/07/12
As ever really pleased with the service. City link driver always really helpful and friendly
28/07/12
We always advise our customers to get to know their local driver as they will often work around your needs.
No complaints parcel was picked up early and arrived at the destination early too!
28/07/12
No comment left by this customer.
28/07/12
No comment left by this customer.
28/07/12
Would be useful if labels had size/weight shown. & why is it cheaper to send 3 sep parcels rather than 1 consignment of 3?
28/07/12
It's all about combined volumetric weight in your case.
No comment left by this customer.
28/07/12
No comment left by this customer.
27/07/12
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more