We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,268 reviews.
you have lost my parcel - so a rubbish service - i was told to email [email protected] and i've had no reply
21/09/12
Our Response: I am sorry about this. Tracking shows the item collected and then no movement so we will investigate further and get back to you. Once again on behalf of the courier concerned I am sorry your item looks to have gone missing in their network
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21/09/12
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21/09/12
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21/09/12
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21/09/12
Courier consistantly fails to collect when ordered to do so. It is pointless filling in these reports as nothing is done to correct the is
21/09/12
Our Response: Booked on September 3rd, Collected on the 4th and delivered on the 5th. Is that a bad thing?????
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21/09/12
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21/09/12
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21/09/12
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21/09/12
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21/09/12
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21/09/12
Very good service.
21/09/12
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21/09/12
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21/09/12
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21/09/12
all was perfect thank you. only thing was that not all the lines of the address entered in parcel monkey were transferred to the delivery no
21/09/12
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21/09/12
Excellent service!
21/09/12
I used a ********** service,no printer required but you them email me with label to print. bit confusing
As it happened the ** guy turned u
21/09/12
The label is to aid you in terms of multiple collections and also acts as back up should the drivers label come off in transit to the depot.
No comment left by this customer.
21/09/12
Excellent experience, first time user
21/09/12
Thank's very much for making your first booking with us.
an estimated time of collection would be nice so people dont have to wait in all day for the collection
21/09/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
PM1520826 more than 2 weeks to collect what should have been a next day collection with 48hr delivery, only after I went direct to courier
21/09/12
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20/09/12
I was sotisfied and I will use your service again.
20/09/12
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20/09/12
Very prompt pick up- could not track delivery at one point due to website difficulties
20/09/12
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20/09/12
Very good- first time I used the collection with bag provided- brilliant!
20/09/12
Thank you for booking our new DX bag and label provided service.
Easy, no hassle and value for money!
20/09/12
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20/09/12
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20/09/12
good service
20/09/12
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20/09/12
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20/09/12
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20/09/12
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