-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
All I ask for is to do just what you say you will do ++++
25/07/12
All very good thanks
25/07/12
No comment left by this customer.
25/07/12
the only problem is you are unable to offer a time( ie) AM/PM that would help as we have to wait in all day
25/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Very efficient service from start to finish. Thank you
25/07/12
No comment left by this customer.
25/07/12
The service was great....maybe an option to leave a note for the driver collecting would be good.
25/07/12
Nobody collected, then nobody answered phone. Had to take my package to drop off place with 40min journey! Nobody replied to email! 0/10
25/07/12
The parcels arrived in good condition. Thanks
25/07/12
No comment left by this customer.
25/07/12
No comment left by this customer.
25/07/12
I do not have a problem with parcelmonkey, but my parcel was not collected by Courier, I had to take it to my local depot my self at 19:40
25/07/12
Prompt pick up and delivery on time and to the correct address
25/07/12
No comment left by this customer.
25/07/12
did not pick up parcel on the right day said they could not find it not a good start
25/07/12
No comment left by this customer.
25/07/12
no problems at all...i will use you again...thank you
25/07/12
very quick delivery
25/07/12
Fabulous service, did cost a bit more than I expected with insurance and vat. but well worth it, parcel was collected and delivered fast!
25/07/12
instant labels
25/07/12
Are label reply time is normally within a few minutes. This is because we have to pass the info to the courier who then confirms the booking, responds to us and we then produce the label.
Excellent!
25/07/12
Always happy with the service we get from City Link. Friendly drivers who collect at a good time of day from us.
25/07/12
Very fast andr reliable service and wll definately come back to you!
25/07/12
Thank you very much.
great as always
25/07/12
NEW DX SERVICE QUOTED AS FULLY TRACKABLE IT IS NOT
25/07/12
Our Response: You are correct at the moment but it will be very soon. We have a few issues at the start of this new product which we are working on. Please accept our apologies but it will be working correctly very soon.
Twice ParcelMonkey have advised that a parcel would be collected on a specific date, but it was collected the next day, i.e late!
25/07/12
Sorry, is this tweet city? 140 characters is not enough for detailed comments except to say City Link let you down
25/07/12
Our Response: We think 140 characters is enough for a true idea of our customers experience, as shown almost 61,000 times below!!
Excellent
25/07/12
timely and polite service
25/07/12
parcel was picked up promptly and i have not had any negative feedback from customer so they must have been satisfied
25/07/12
Perfect service thank you.
25/07/12
wonderful service 5*****
25/07/12
No comment left by this customer.
25/07/12
Very good! Parcel collected and delivered in good time. Thanks.
25/07/12
First time using Parcel Monkey - everything Tip Top! Better than Parcel Force. Keep it up and keep on top!
25/07/12
Thank's very much for making your first booking with us.
Excellent Price, and delivery. Will definately use again. A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
25/07/12
delivery driver overly helpful. very impressed with service
25/07/12
No comment left by this customer.
25/07/12
You didn't give a delivery time. You EVENTUALLY turned up at 17:50. The package was battered when it arrived. I'm not going to use you again
24/07/12
Our Response: As explained at the time of booking both collections and deliveries are anytime unless a "timed" service is purchased. The outer layer of the parcel may have been damaged in transit but were the goods intact?
picked up and deliverd when they said perfect
24/07/12
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more