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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,986 reviews.
Brilliant and reliable and very competitive price. Highly recommend to anyone.
25/07/12
Thank you and it's great to see you will be recommending us.
i used parcel monkey 2 years ago and said never again, but they have done really well this time up to now
25/07/12
Thank you and we try to improve all the time. We do rely on the courier firms we work with to carry out their role in the operation and are in constant contact with them suggesting ways for them to improve.
No hassle quick service.
25/07/12
Reliable service. Collected on time and parcel was delivered when required. Fair price too
25/07/12
No comment left by this customer.
25/07/12
No comment left by this customer.
25/07/12
Collected processed and delivered to Budapest, for a very low price, very quick as well. I will definetly use again.
25/07/12
Thank you for using our new International service and we are glad you find it a quick and great value service.
No comment left by this customer.
25/07/12
Accept paypal
25/07/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
No comment left by this customer.
25/07/12
would have been very good but had no means of knowing if collected, or tracking in general, and they don't consider saturday a working day.
25/07/12
That is correct. The service you selected is carried out between Mon and Fri.
quick and easy to use great service
25/07/12
..
25/07/12
the parcel was never collected on day, ran out of time was the excuse from Courier! following day failed to collect during requested times
25/07/12
Our Response: We are very sorry about this and will speak to the courier company concerned.
I was unable to email the link for the shipping label to other party who was the seller. I was the buyer who organised the shipping.
25/07/12
No comment left by this customer.
25/07/12
You didn't collect! Had to take to depot myself :-(
25/07/12
excellent service as always, thanks...fiona.and.the.bear x
25/07/12
Cheers, Fiona and the Bear x :-)
As always, arrived next day
25/07/12
No comment left by this customer.
25/07/12
as i have said it works really well,sometimes it would be good if you could amend details after submitting,ie add a phone number.
25/07/12
delay in collecting and expensive for weight.
25/07/12
Our Response: This service is not expensive when you take into account the size of the item sent!!
No comment left by this customer.
25/07/12
all good
25/07/12
Both times i have used them, they have come at around 9am meaning i didn't have to wait all day. top notch...
25/07/12
3 x the price of a Courier pickup , sorry !
25/07/12
Our Response: At £7.49 we are 3 times the price of someone else for a "next day" door to door collection and delivert? Sorry but I don't think so.
Excellent
25/07/12
Great service can't ask for more.
25/07/12
same day collection would do
25/07/12
City Link stopped this option back in October. Let's hope they decide to bring it back soon!!
good service, fast delivery
25/07/12
I cancelled the collection as the item did not need sending but I was still charged the full amount. wont ude again.
25/07/12
Our Response: You are not charged for a cancellation and will be fully refunded within 7 days.
great delivery well happy will use again!!!!!!
25/07/12
Easy to book. Good value. Lovely delivery driver. Thank you very much and keep up the great service.
25/07/12
No comment left by this customer.
25/07/12
Excellent service, easy to book and collected as ordered. Will use again.
25/07/12
No comment left by this customer.
25/07/12
No comment left by this customer.
25/07/12
No comment left by this customer.
25/07/12
No comment left by this customer.
25/07/12
Perfect service - I'd suggest an improvement if there was one! Thank you - will use again!
25/07/12
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