We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,433 reviews.
No comment left by this customer.
05/10/12
Your web page stated the Parcel would arive Wed 3rd. It was Thur 4th before it arived. Please update your web pages, AS I loast a day atwork
05/10/12
Our Response: Our transit times represent what the couriers themselves state they offer.
Only complaint is not letting u know pick up time waited in all day rang city link 3 times could text u in morning rough idea for pick up
05/10/12
Excellent
05/10/12
No comment left by this customer.
04/10/12
You do what it says on the tin for a good price too
04/10/12
No comment left by this customer.
04/10/12
collected 6 days after it was booked! not impressed!!!!!!!
04/10/12
Brilliant from Pick up to drop will deal with you again
04/10/12
Easy to sort and quick collection
04/10/12
No comment left by this customer.
04/10/12
Got the job done!!
04/10/12
very efficient, although I did not understand why extra insurance had to be purchased for golfclubs?
04/10/12
It's based on the value of goods sent.
Super, very happy with service
04/10/12
Thanks +++++
04/10/12
No comment left by this customer.
04/10/12
Collection was missed. Arrangements for recollection went awry. Not massively impressed :/
04/10/12
Thanks for great service. Will use you in future rather than your competitors as your pickup was reliable.
04/10/12
perfect service, thanks.
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
Pickup booked for Fri. Didn't happen despite call to check. 2 hrs of calls on Sat to sort out. Mon pickup ok, but my cust v.unhappy.
04/10/12
Fantastic in every way!
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
very good
04/10/12
no one turned up on right day for parcel had to rebook
04/10/12
No comment left by this customer.
04/10/12
Fantastic service again by Parcel Monkey, highly recommend
04/10/12
its ok has it is, parcel deliverd safely and promtly, better than parcel farce (force)
04/10/12
I feel like I was Robbed...apparently I don't know how to use a scale or a tape measure!!
04/10/12
Service was excellent. Parcel collected on time and delivered successfully. Thanks very much. Will use you again.
04/10/12
No comment left by this customer.
04/10/12
Courier was 20 mins late on a 7.30 - 9.00 delivery but not your fault, just thought i'd mention it.
04/10/12
Thank you and we are sorry the driver was a little late.
very efficiently dealt with, great service++++
04/10/12
Very easy and good website.
04/10/12
AVOID!!! never collected my parcel or gave me a refund, no customer services, waste of time and money
04/10/12
No comment left by this customer.
04/10/12
Booked a few collections/deliveries with CiyLink via Parcel Monkey and everything ghas been great.
04/10/12
After a recent hiccup,glad I used PM again..highly recommended.Will be using them from now on for all my logistics.
04/10/12
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