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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,851 reviews.
So far so good.
31/07/12
No comment left by this customer.
31/07/12
Very reasonable cost to collect a dinghy mast. Thank you
31/07/12
We are glad you like our Nightfreight big and bulky service.
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
very good
31/07/12
perfect
31/07/12
No comment left by this customer.
31/07/12
Fast and effective!
31/07/12
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
Quick, simple service. Thank you.
31/07/12
The only thing to improve the service would be to have a time slot, as when to expect ciurier calling
31/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
31/07/12
Great price and service as always. thanks.
31/07/12
No comment left by this customer.
31/07/12
ok, parcel wasn't collect first day, and cost me money contacting City Link, need easier customer support.
31/07/12
Our Response: You can simply re book your collection via your account or contacting our online support team who can do this for you. There is no need to contact the carrier directly in this case.
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
great service, cheap delivery for a 10kg parcel. was prompt and wtout a problem Will use again
31/07/12
Thank you.
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
Will definitely use again!
31/07/12
:-)
very good customer service. from now on parcel monkey is the courier agant im going to be using. everything is always on time . im really sa
31/07/12
That's great news, cheers.
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
Redel Req Job: LY480353. Your Ref: PM_994824_1439823 THE MONEY WAS TAKEN ON THE 23RD JULY BUT THE J0B WAS CANCELLED IN ADVANCE. REFUND NOW!!
31/07/12
Our Response: Your refund has been made and this can take up to 7 days.
will not be useing Courier from now on two many problems but will use parcel monkey
31/07/12
not happy another muck up on your behalf . which we had to sort . very stressful . its seems to be one problem after another with you
31/07/12
Our Response: If you booked the selected courier using another service provider you would have had the same issues. However on behalf of the courier concerned please accept our apologies for the stress caused.
great service thank you
31/07/12
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
Excellent service as always!
31/07/12
Will recommend to others and we will be using parcel monkey in the future! Excellent rates and speedy delivery!! Thanks x
31/07/12
Fantastic and it's great news that you will be recommending us too!!
Unfortunately your driver turned up at 9.30am which was too early for our warehouse to pick the order.
31/07/12
Our Response: So you placed the order the day before even though the item was not ready to send then rate us down when the driver arrives as you think it's to early!!
The Parcel hasnt arrived and I am taking it up with parcelforce..any help you can offer would be good...
31/07/12
Our Response: Please bring the matter to the attention of our claims department.
Very efficient - collection and next day delivery.
31/07/12
easy to use web site. Parcel collected on time. Thank you
31/07/12
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