We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,290 reviews.
have a telephone number. very slow your email team. a quick call wld help instead whole days wasted waiting for replys
16/05/13
Great service, fast delivery. Very satisfied. Thanks
16/05/13
Would be good to have confirmation that parcel was delivered.
16/05/13
Great service and price. Many thanks
16/05/13
No comment left by this customer.
16/05/13
No comment left by this customer.
16/05/13
Excellent service, easy to follow website, good competative prices, next day pick-up - 100% recommended
16/05/13
No comment Service was excellent
16/05/13
No comment left by this customer.
16/05/13
Very good service. Much better value than Royal Mail / Parcel Force or going direct to courier companies.
16/05/13
Order (1308803) - very disappointed. Order collected on Fri 10th but I do not not where it is! Will be takin legal advice. 07956290406
16/05/13
as described
16/05/13
First class service as usual, many thanks ! Straight forward and no hassle!
16/05/13
No comment left by this customer.
16/05/13
Sent glass so was not insured. Despite being marked fragile the Items arrived in so many pieces you could not recognise what they were. Nice
16/05/13
Collected 1 day late and goods arrived in a very poor state will not use Nightfreight again
16/05/13
excellent !
16/05/13
No comment left by this customer.
16/05/13
No comment left by this customer.
16/05/13
No comment left by this customer.
16/05/13
No comment left by this customer.
16/05/13
Excellent! super quick collection and delivery! thankyou.
16/05/13
Excellent - very quick
16/05/13
I have been charged twice for one package and cannot get hold of you to claim the over payment of over £28.00
16/05/13
great service - really quick :)
16/05/13
PARCEL WAS NOT COLLECTED UNTIL THE FOLLOWING DAY, DRIVER DID APPOLOGIES FOR DELAY BUT LEFT ME WITH AN UNHAPPY CUSTOMER
16/05/13
No comment left by this customer.
16/05/13
No comment left by this customer.
16/05/13
turned up when said would and couteous.
16/05/13
The collection time from Citylink is now dependable and that makes a massive difference.
16/05/13
Don' see how you can improve, perfect for me.
16/05/13
Excellent as always...regular customer
16/05/13
Good service, quick pick up time and delivery
16/05/13
excellent service, keep up the good work
16/05/13
No tracking details available, therefor unable to find out delivery date
16/05/13
Our Response: Sorry to read that. Please contact our online support team via your account who will look into this with the help of the courier concerned.
So far good service ,but too much telephone automation ,no easy acess to human help.
16/05/13
No comment left by this customer.
16/05/13
Great service - the only thing you could do to improve it would be to allocate two-hour collection "slots" so I don't have to wait all day!
16/05/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
16/05/13
Excellent Service, Right On Time
16/05/13
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