We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,746 reviews.
No comment left by this customer.
20/12/14
excellent, great pick up, fast delivery
20/12/14
Could not fault it service was excellent
20/12/14
The service was efficient simple to use and well priced.
20/12/14
next day collection, in fact next morning was excellent.
20/12/14
No comment left by this customer.
20/12/14
if i used this on my phone i wouldnt have a printer so parcel monkey could give you the option of bringing your labels with the driver
20/12/14
Arrived early morning, polite & courteous driver. Goods delivered earlier than thought. Brilliant.
19/12/14
Parcel not collected again
19/12/14
top top service very reliable will be using again keep up the the good work
19/12/14
Great service as always - Thank you guys
19/12/14
Order placed 12th December 2014. Parcel still not delivered (to Brussels address),
19/12/14
No comment left by this customer.
19/12/14
you did good, the only issue is the time to respond for our emails when we have a problem takes long time,
19/12/14
I have emailed ye twice and ye never replied to either of them and then ye email me to ask me is this a good service. Such a joke!!
19/12/14
No comment left by this customer.
19/12/14
Very good although the first pickup was missed
19/12/14
Arrived in perfect condition in 16 days to South Africa door to door :-) Thank you
19/12/14
Easy to use web site will keep on returning thank you
19/12/14
No comment left by this customer.
19/12/14
No comment left by this customer.
19/12/14
Very good service
19/12/14
Parcel Monkey booking: fine. Parcelforce tracking: failed at start and end. Will be back, but will choose a different carrier next time.
19/12/14
No comment left by this customer.
19/12/14
everything absolutely perfect and will be using again for sure
19/12/14
Disappointed that price amended sharply upward on final page and reason not clear.
19/12/14
No comment left by this customer.
19/12/14
The only problem is that you do not give the Label immediately. This is why I can not use you guys more.
19/12/14
No comment left by this customer.
19/12/14
Excellent service
19/12/14
excellent service
19/12/14
Placed order on the 12th. Promised collection was the 15th. Only happened on the 16th. Wasted a whole day in on 15th waiting with no comms.
19/12/14
good service, tracking a little confused
19/12/14
No comment left by this customer.
19/12/14
Many thanks, only suggestion would be if you could give an idea of timeline eg am/pm early late.
19/12/14
the delivery and the pickup were executed perfectly and in time. Very satisfactory service.
19/12/14
Turn up. Parcel collected after re-arranging. Driver turned up again on third day.
19/12/14
Very well priced and very quick collection
19/12/14
Parcel did not arrive on time and no partial refund offer by parcel monkey. Horrible customer service.
19/12/14
Will use parcel monkey again. Parcel picked up one morning and delivered the following day, fantastic service. Thank you very much. Sandy
19/12/14
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