We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,466 reviews.
Very fast delivery
16/11/20 by Tuan Huynh
Easy and excellent service
16/11/20 by Mrs F
Very happy with the service
16/11/20 by Erika Thomas
Excellent service and reasonable prices.
16/11/20 by John Hanley
My bag went missing. No on contacted me to tell me. When I proactively checked on the tracking I reached out. The UK courier didnt speak to the Spanish courier, I had several online chats over several days but wasnt able to speak to anyone and they wouldnt call me. Horrible customer service, bag now over a week late and I know nothing. I would definitely recommend to stay clear of these guys.
16/11/20 by Customer
Continues to provide and excellent choice
16/11/20 by Peter Riches
Very good service and parcel collection and delivery! Strongly recommended.
16/11/20 by Mehran Taherimoud
So much better than my Hermes
16/11/20 by James Sutton
All delivered in good condition and on time.
16/11/20 by Jamie Lee
Great service as usual, don’t use anyone else
16/11/20 by Jackie Graham
Simple and easy way to get the best quote
16/11/20 by Ali sharpe
As always good price and service with good communication
16/11/20 by Customer Bob D.
The parcel hasn’t arrived yet. I’m only hoping it will turn up tomorrow. Terrible standards in Hungary for DPD. Driver just drove pass the address and said on the phone that the address was an abandoned house. Well I’m sorry my 75 years old grandmother doesn’t live in a mansion. I’ve put on the message box that there is no bell so please take parcel to the door which he said on the phone he won’t be able to do it. I’m very disappointed and angry. Won’t be using any of these services again. Quick to take the money and then no one cares about your parcel.
16/11/20 by Customer
Collected monday afternoon in the UK and delivered to a small village in central Portugal four days later. Excellent service.
16/11/20 by Christine Blenkarn
I sent my parcel to New Zealand. It was picked up as arranged and delivered to my intended address in New Zealand within 7 days. Very happy with this service and would recommend it.
16/11/20 by Sue Preston
Excellent service and so easy to order your delivey
16/11/20 by Carl Meads
Really well, trust you company 100 per cent. Reliable and fast.
16/11/20 by Customer
So easy to use, Royal Mail/Parcelforce also made it all easy
16/11/20 by Roger
Very helpful in arranging everything I needed. We would happily use this service again.
16/11/20 by Customer
Great service
16/11/20 by Customer
Additional unjustified charge of 40 GBP claiming additional weight. No chance the weight of my packages were as declared (similar experience to another users complaint). I used cardboard boxes with dimensions of 51cm x 51cm x 51cm, however, Parcel Monkey use the dimensions of the box after it has been squashed and become wider following handling in transit - claiming inaccurate dimensions were declared. Also, Parcel Monkey are no more than a collection service. They send the package via 3rd parties and dont manage, track, nor challenge anything.
16/11/20 by Mr F
Parcel arrived in tact and on time. The process was convoluted. Information needed was only asked for once much further into the booking process. As I was sending personal effects to someone overseas I had to go back and forth many times to gather all the necessary information. I would have preferred knowing this more upfront. We got there in the end and the parcel arrived well. Will use this service again.
16/11/20 by Fiona Tilley
Very good - collection by dhl was well notified so I could be in in the hour time slot and collector was polite and socially distant.
16/11/20 by Rory Hunt
Great price and my parcel was collected on time however it took 7 days to be delivered to France not the promised 2! To be fair I kind of expected this as the French postal system isnt the best!!
16/11/20 by Murphy
Absolutely unbelievable. A parcel sent to Singapore from Somerset arrived 6 days later. This is the quickest ever delivery in 2 years.
16/11/20 by Lynne Roberts-Mudge
Hey guys, please reply to questions from your customers who are left hanging when anything goes wrong. No response on your web service after days of asking how to claim for a parcel damaged in transit (for which I paid extra for insurance but this is worth nothing if I cant work out how to claim!)
16/11/20 by Laura Tulloch
Did exactly what it says on the tin
16/11/20 by Edward Reid
Damaged parcel in transit and reported....
16/11/20 by customer
Clear, simple and effective.
16/11/20 by Paul Vare
Picked up when said, competitive pricing, arrived at destination quickly.
16/11/20 by Customer
great service !
16/11/20 by Gediminas
Really pleased with service. 6 days door to door to Australia and although not cheap was considerably cheaper than alternatives. Will definitely use them again.
16/11/20 by Mrs Sandra Medlicott
Excellent service, will definitely use again and recommend to all and sundry.
The parcel was collected during the allocated time slot and delivered overnight to arrive at its destination early the following morning.
I found the cost very reasonable
16/11/20 by Mike Holland
Worst service ever. They have lost one parcel (containing very important and dear items) despite me having followed all their package instructions. Two months down the line chasing them every day for an answer, they still have not replied with a solution. I seem to be taken from one customer service to another, it is very hard to get in touch with them, they offered me £300 compensation to then re-writing to me saying they need a document first and taking away the offer. I have supplied the document and are now asking for an additional document. I have the feeling this is a real scam designed to waste peoples time and force them to ultimately give up. But i will NOT! It is in my full right to receive a reimbursement for the loss of my belonging and I want justice! I am working full time and due to Covid implications Ive had to change home address, hence the need for a parcel pick up. It is disgusting how i am having to waste my time everyday chasing for something they owe me! To you consumers: please DO NOT engage with this service, it is very bad and staff is very incompetent. A real waste of money and time and still waiting for an answer. I will contact the police next.
16/11/20 by Lara Mia
I have used this service twice and had no disappointment. Good prices and it worked well. Thank you!
16/11/20 by Laura
Great value, great price, collected my parcel exactly when they said, delivered it correctly on the day scheduled. Courier was DHL.
16/11/20 by Andrew Greenwood
This was by far the most appalling service I have ever recieved. They kept waving their scripted words and policy for a 5 day delay in delivering my parcel which they charged extortionate fee for. . During the delay I kept writing to them and they said, "dont worry we will deal with a refund once your parcel is delivered". The tracking failed from the beginning and the couriers delayed picking my parcel up from the post office too for 2 whole days! Finally when it was delivered 5 days late, they kept showing me a clause on their policy saying "they will refund if there is sufficient evidence of a five day delay". They have evidence yet they are going against their own policy. They will not even put me through to a manager. My advice is go somewhere else because if they fail to deliver, they will not help you. Another thing is they only show reviews from customers who they have brought or they delivered promptly for. This company is fake, fake, fake, fake!!!
16/11/20 by Prity Rao-Bullock
Excellent service always
16/11/20 by Csilla
I love Parcel Monkey - excellent speedy service and really good prices to get stuff over from the UK to France. I could barely do the journey myself in the same timeframe! Even better it means my mum doesnt have to go anywhere as the pick-up is right from her doorstep.
16/11/20 by Customer
Really impressed with the service provided and the tracking details for the parcel.
A reasonable price to send parcel to USA Florida.
16/11/20 by shamaila shah
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