We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,774 reviews.
Easy web page . great response
19/12/10
Very impressed that despite atrocious weather conditions recently parcel picked up and delivered on time. Much cheaper and faster than post
19/12/10
No comment left by this customer.
19/12/10
I paid for same day service and the parcels were not collected. I would like a refund
19/12/10
No comment left by this customer.
19/12/10
No comment left by this customer.
19/12/10
Excellent service recieved yet again. Keep up your great work. Thank you & Merry Christmas
19/12/10
YOU DID ME HARM.Courier TOOK MONEY FOR DOING NOTHING! THEN LIED TO THE CUSTOMER - SAID I CANCELLED.NO DELIVER, NO COMMUNICATION NO REFUND!
19/12/10
all good here thank you
19/12/10
No comment left by this customer.
19/12/10
No comment left by this customer.
19/12/10
No comment left by this customer.
19/12/10
No comment left by this customer.
19/12/10
on time
19/12/10
I understand that deliverys can be affected by adverse weather conditions. The bad rating is for poor comms, no-one answered my email.
19/12/10
No comment left by this customer.
19/12/10
No comment left by this customer.
19/12/10
excellent
19/12/10
very bad communication,does not reply to emails
19/12/10
you still haven't collected two parcels dus for collection on the 13th dec. Its beyond a joke. Ive never known a worse service.
19/12/10
Excellent, speedy & efficient service. Cannot be faulted at all. Would definitely use again & recommend to others A+++++
19/12/10
delivered promtly next day even though instruction note changed at last moment
19/12/10
Second time I have used and went according to plan, collected next afternoon delivered following lunch time. No problems.
19/12/10
a
19/12/10
It was just very good. Good price, good pick up, good delivery. Many thanks.
19/12/10
will be talking to trading standards this week about parcel monkey and Courier
19/12/10
this item was picked up on 13th Dec for next day delivery but still not at its delivery dept yet 19th Dec
19/12/10
customer complaint of damaged package and driver tried to hide this
19/12/10
Still awaiting refund, as goods were not collected or delivereda, and if someone is to deliver them then it would serve well to let me know
19/12/10
Excellent next day delivery. Thank you.
19/12/10
You a need a telephone contact number or at least a 30minute response time to email, to deal with urgent issues like order entry errors.
19/12/10
FANTASTIC SERVICE AT A FANTASTIC PRICE
19/12/10
Very happy with the service you provided, will use Parcel Monkey for all my future delivery needs.
19/12/10
Pick up was fine but customer complained about being told for 2 days it would be delivered, waited in but did not come, had to collect.
19/12/10
Excellent service every time
19/12/10
parcels not collected
19/12/10
really fabulous - items picked up from Bournemouth at 3pm and delivered to Bradford the following morning - GREAT value for money
19/12/10
didnt even show up now im been waiting 4 days for a refund shocking!!!!!!!!
19/12/10
Parcel Monkey Excellent normally but this time the package was smashed on a 4 day (next day) delivery by City Link & no response to claim
19/12/10
No comment left by this customer.
19/12/10
