We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Customer support is total pants! I was informed that one of my parcels was being returned (the carrier could not find an industrial estate near Bristol!). I was offered the opportunity to collect from the PM depot in Southampton. I accepted this, but have never been given the address of the depot! half a dozen request for the relevant address have met with stonewalling and sheer incompetence. I have used PM extensively for several years and customer service has never been great. However, this one takes the biscuit.
19/05/23 by Ian Fox
Straight forward
19/05/23 by David Bailey
the driver helped me to bring the boxes down from the 3rd floor and was friendly
19/05/23 by Customer
We have used Parcel Monkey for our business for the last couple of years, spending ££££s with them. We have never had an issue, but suddenly, almost every other parcel is now receiving Surcharges, some up to the value of £124, for a surcharge!! All of the parcels we send our EXACTLY the same and packaged EXACTLY the same, so if these were legitimate surcharges then they would be on every parcel! We have tried numerous times to contact them regarding this, but they completely ignore us!! We can only assume they are making up for lost earnings!
19/05/23 by Scott
charging me extra£160 what arip of and most horrible thing is they can take the money of your account without you know it
19/05/23 by imarjot prenga
Excellent service
18/05/23 by STEPHEN HEATH
Easy drop off and speedy delivery
18/05/23 by Mr Frazer
Arrived in good time no damage great service
18/05/23 by COLE
The parcel was impossible to track once it left UK. I paid for 3-8 day delivery, it took longer which was worrying as I couldn’t track it. But it did get there
18/05/23 by christine fox
Excellent service
18/05/23 by Mr Berman
Super pooper
18/05/23 by JANIS EVERTS
Great. Thanks!
18/05/23 by Luisa
My parcel collection was cancelled without my knowledge. I received no notification and no refund. I am trying to rescheduled the collection but it has been two days and the courier is yet to reply.
18/05/23 by Michelle Keeley
Collection people who DO give a dam.
18/05/23 by David.
Do not mis type the size of the parcel or they charge you 120% extra
18/05/23 by -a ash
Delivered in good time. Thank you
17/05/23 by Judith McMahon
Totally useless! Parcel returned to collection point by DPD and when I asked about getting a redelivery organised I was told I would need to creat a new order. Avoid
17/05/23 by Clark Gordon
Fast delivery services
17/05/23 by Racheal
Its not picked up by Courier yet. Been over a week now
17/05/23 by Customer
Still not got my parcel yet. One week after delivery within UK.
17/05/23 by Rose
Great service. Can’t complain about anything.
17/05/23 by customer Pure Gym Victoria Par
Appalling service. Drop-off would not take parcel for Fedex delivery to Germany claiming that they had no working Internet. Sent complaint to ParcelMonkey asking for refund. No response. Will take it further with lawyer if necessary.
17/05/23 by Elizabeth Norton
Have used this site a couple of times and it is super simple to use. Found it really helpful when selling my secondhand stuff.
17/05/23 by JPP Edinburgh
Best price air courier parcelforce for my relatively small parcel I dropped off at nearby PO to be collected next day. Easy instructions packaging Customs etc. Good tracking. Arrived in Australia 8days later in tact.
17/05/23 by Tricia Louth Daniel
Easy to use, great price and good service from parcel force too
17/05/23 by JILL FLETT
Very good services
17/05/23 by Joasia
Swift collection
And delivery
Thank you
16/05/23 by Karen Day
Booked with parcelforce via parcel monkey again but this time when the box arrived at my customers place, it had been ripped right open, the top was well taped but still, nearly the whole top had been ripped open and some contents were hanging out. Cant figure how this happened but I am not impressed. goods are sent in trust with faith or should be but when things like this happen, I soon lose trust. I pay for a service and I expect the goods I send to be treated in a better manner than this. Wherever this happened, no attempt was made to reseal it and there was no apology from the driver when it was delivered.
16/05/23 by P Goodchild
I found this service easy to use
16/05/23 by viv price
Always gets there
16/05/23 by tracey coates
Conflicting messages about the delivery as it was a bank holiday weekend lead to stress for me which could have been avoided
16/05/23 by Breda Coolican
No fuss
Delivered within the timescale
16/05/23 by Andrew
Great experience. They were recommended by Amazon as I was unsure how I was going to return a lawnmower to the seller. I selected parcelforce who picked this up when they said they would and at a very reasonable charge. Would definitely use this service again.
16/05/23 by Margo
Fantastic service!!
16/05/23 by Customer
Overall service good.
16/05/23 by Christine Spencer
Nothing wrong with Parcel Monkey but the courier Parcel Force was utter pish. I booked 24hour delivery and it took 3 days. As noone was going to be in on the 3rd day I rebooked for 2 days after that which they ignored and tried to drop off twice on day 3. After a phone call on day 5 (and in fairness the lady I spoke to was professional and helpful) they did deliver late that day. But the box was truly battered and Ive yet to check my item..
16/05/23 by Jonty
I had never sent a parcel by courier before, Parcel Monkey made it easy to choose and arrange. I got text before to first tell me the date and then on the morning of the collection l received another text giving me a 2 HR window. Collected and delivered next day. Great service all from my arm chair !! it was a really bulky item and would have been difficult to take to a post office.
16/05/23 by AGP
Been using Parcel Monkey for a few years now, items are collected and delivered on time, have recommended them to friends to use too.
16/05/23 by Maria McCarthy
NICE AND SUPER
16/05/23 by JANIS EVERTS
Chose UPS to do my delivery to the US. Delivered in perfect condition on the day stated. Great service.
15/05/23 by Mrs Murphy
