We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,092 reviews.
All straight forward, very easy to use.
17/02/23 by M Jakovlev
Quick and easy to use. Instructions very clear
17/02/23 by Mr Hadyn Keenan
Nice and easy and parcel got there on time
17/02/23 by Stuart cresswell
I weigh my parcel correctly with the digital weighing scale. How my parcel is overcharged 18£ ? Plus When I was booking my courier that time parcel monkey mentioned its with custom duty and this is final charge but now when delivery man came he asked me for custom charge. What is this? Also my box is changed, what parcel company did with my parcel? Without informing the client. I want explanation from courier company and parcel monkey. I want explanation from both of you. Parcel monkey = You mentioned while booking the rate is inclusive tax? Then why they took extra custom from me? Courier service company = My measurements was correct. Why you people charged me extra? This is your fault. I payed extra without my mistake. I am 100% sure my digital weighing machine is well working. The money you took extra from me. I want that money back.
17/02/23 by Shivam
Parcelmonkey declined 3 transactions but they still held the funds as pending authorizations. These pending charges aren’t removable by the bank and have been in place for 3 days now.
17/02/23 by HS
Really easy and straightforward service for an old fuddy duddy like me. Super fast delivery. Well recommend. Thank you so much.
17/02/23 by Amanda
It was far easier and less expensive than I was expecting. I could track when they were picking up and I know the recipient was happy too. Parcel Monkey will be my first port of call next parcel
16/02/23 by Gary Eastwood
Everything as I would expect to be so well deserved 5 star rating
16/02/23 by Jakub
No complaints everything was first class
16/02/23 by Latif
Great service. Easy to use.
16/02/23 by Smiler
My parcel was collected on Friday afternoon and delivered in USA on Monday afternoon!! An excellent service! Thank you.
16/02/23 by Jacky Jenkins
It is reliable and affordable, I am always informed when will the driver to pick up my parcel. It is very efficient as well, usually the parcel was picked up the next day and delivered to my destination within 6 to 8 days.
16/02/23 by Customer
55” Television sent in Purpose Built, Double Wall Parcel Box. I booked this parcel to be sent via Parcel Monkey. The 55” television was placed into a purpose built parcel box for the television. The box clearly had handles top indicate and differentiate the top from the bottom of the box and thus the top and bottom of the television. This asset failed to allow the delivery men that they had brought the parcel into the house and placed the television upside down. The outside of the box was covered well with sticking tape, repetitively stating “Fragile”. The packaging used to secure the television was sturdy and ensured that there was no movement of the item inside. The first delivery date came and went without sight of the delivery company but the parcel was delivered the next day. When unboxed, the well protected television had two corners smashed and one was bent over. With a military service of many years witnessing many moves, some 20 in total, I’ve never broke a single item during national and international transportation of the contents of my entire home. The conclusion of this matter now rests with the customer service of Parcel Monkey who promise to respond to my email within 3 hours. At this stage, I awarded Parcel Monkey 1 star because I can’t award them zero star in what thus far has been a disappointing exercise.
16/02/23 by Vincent Campbell
Zero star, after taking insurance for shipping. Their courier Courier dropped my package in front of customer and claim the packaged was not pack correctly. Even I had polystyrene! Will never use Parcrlmonkey- con artist.
16/02/23 by Steve Cheung
Great service, reliable and on time and hassle free to use and user friendly.
16/02/23 by Mark Hennebry
Very efficient
16/02/23 by Yemi Hafeezat Adekunle
Really great service and the the parcel got delivered to hongkong with no issue.
16/02/23 by Customer
Good service,parcel was delivered on time.
16/02/23 by Caroline
I have used Parcel Monkey on several occasions and always found the service very good. On this last shipment I supplied correct package dimensions and correct weight- and received an overcharge detailing an incorrect weight- I am very experienced at packaging measuring and weighing parcels having sold over 1200 items nationally and internationally as an eBay seller- this is perhaps where using a parcel comparison/booker site rather than courier direct May fall down.
16/02/23 by Andrew D'Arcy
The process was straightforward and reasonable
16/02/23 by JAIYEOLA
No messing about, came when they said they would to pick up parcel and arrived the other end safe and sound such an easy transaction thank you
15/02/23 by Customer j duke
Excellent service, fast and effective
15/02/23 by cc
Very good easy , convenient would use again
15/02/23 by Customer
Great service
15/02/23 by Jack moss
Appalling, had to pay twice to get my package back. Paid for insurance and my claim was denied. AVOID
15/02/23 by Chemita Miau
We booked and paid for 9 collections through this shower on Evri which failed to collect, despite PM confirming cancelled in December they have failed to refund the payments and each time reply asking for order numbers to be reconfirmed which are clearly included in the emails, no intention of appearing helpful just continuous obstruction. We have now handed the issue over to our card provider
15/02/23 by D. Hardy Offmetrolley Golf Ltd
First package I have sent to Europe easy process to use even the customs document process easy highly recommend this company
15/02/23 by Barry
Really easy and pleasant transaction
15/02/23 by Bluesea
Great service prompt pickup and delivery
15/02/23 by Joe Hendrie
Picked up & delivered without any issues.
15/02/23 by Dr Romuald Mikuliszyn
Arranged the courier, and advised that id receive further instructions within 30 minutes. An hour passes and nothing. Logged back into parcel monkey account, and it said problem, contact us. Only way to contact is by live chat. Apparently it couldnt be sent as the value was too high, nothing said whilst booking, or to prevent the booking and payment being made. 3-5 days for a refund, despite payment being taken instantly. I demanded instant repayment and just got told it was 3-5 days. Requests for a discount code to compensate for the inconvenience ignored. Natalie, the apparent name of the person at the other end of the chat, needs to get a personality, as it was like communicating with a robot. There is no phoneline to call them. Please go elsewhere with parcels
15/02/23 by Theheff
Sent a package to slovina great service
15/02/23 by Mr Andrew Davies
Parcel Monkey failed to provide a QR code that could be read by the receiving drop off point. The Fed Ex drop off points are out of date (not really Parcel Monkeys issue) Parcel Monkey took too long to resolve the issue and I had to use another service to deliver the parcel. Simply not good enough to use as a reliable service.
15/02/23 by Solly
Used Yodel and delivery still not happened. Is 3 days later than expected! Not impressed
15/02/23 by Dean Feegrade
Very user friendly system to use and excellent service
15/02/23 by Codi International Ltd
Very good service
15/02/23 by Trooli
The parcels are still sitting in Istanbul.
15/02/23 by Customer
Arrived within expected timings all in tact thanks
15/02/23 by MARGARET OTWAY
Very easy to order the service required and quick process. As well as good price
15/02/23 by Mr David Warburton
Speedy service with no problems.
15/02/23 by keith mason
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