We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,936 reviews.
As with previous U.K. to USA deliveries it was quick - 8 days, but not as quick as the 3-4 days quoted. However, the Parcel Monkey tracking service lets the whole experience down. Whether using Parcel Force or DPD their tracking system is awful. For the entire 8 days it was posting ‘no tracking information available at this time’. Get your tracking right & it would be 5*
22/03/23 by Mahoney
Every step from booking to delivery was smooth and on time.
22/03/23 by Zameer Awan
Evri failed to collect on Friday. I ended up taking parcel to drop off point on Monday ......NOT the service I paid for, very poor, wont use them again
22/03/23 by Alan Macdougall
Easy to use website and as usual a very efficient pick up.
22/03/23 by customer
Quick drop off and fast delivery
22/03/23 by Andrew Bandosz
I dont know were my parcel is
22/03/23 by Ranghzaib
Excellent, clear, efficient website. Good emails with corresponding links.
22/03/23 by David
Easy to drop off and delivered as promised withing 48 hours.
21/03/23 by Anthony
Simple process on the website and reasonably priced.
21/03/23 by Ken Clarke
Parcel delivered on time and with no damage.
Its a shame some of the restrictions are so strict. I was sending van windows which are very strong and unlikely to break. However I was unable to insure them due to restrictions.
21/03/23 by Tim Reed
Fantastic service, very quick
21/03/23 by Anna Matthews-Mcbain
The website was clear and easy to understand. Gave clear instructions and everything happened as it should.
21/03/23 by MR & MRS Ronald & Jill EASTON
Great delivery service - takes longer than it used to pre-brexit but still good
21/03/23 by Alison Lovell
Beware, If you add a card to parcel monkey, it is not possible to remove it and good luck getting help. ive been trying to removae a card since January, and 2 months later it has been charged a total of £182. Customer service is ineffective saying management will be told , but theres no action. What a shambolic outfit
21/03/23 by Rory Edwards
Awful prob the worst customer experience I’ve ever experienced
21/03/23 by sam m
Easy to deal with, good discounts given. there was a problem with the delivery (not parcelmonkey fault) but they sorted it quickly and refunded all my costs.
21/03/23 by Les Towler
Parcel still has not arrived as it has went to the wrong depot
21/03/23 by Marie Moffitt
I will definitely use Parcel monkey again, sent a heavy parcel on 48hr and it arrived in less than 24hr the form was easy to use, and authorisation came through quickly.
21/03/23 by Michael Cook
Good service 5star
21/03/23 by John cummins
On time and safe delivery.
21/03/23 by NAVEED KHAN
Very easy to use and great prices
21/03/23 by Chris Powell
So easy to book my parcel collection, very impressed, thank you Parcel Monkey.
21/03/23 by customer
Beware - they’ll likely charge you extra money by lying and stating your parcel dropped off was overweight!! And take it from your bank card without your approval!! Happened twice in two days where they charged me >£16 in extra fees stating package was over 2kg when I know for sure they didn’t even weight the 200g I stated on parcel (they were actually 70g!!)
21/03/23 by Neal Roberts
No one came. I had to pay for another provider to collect the next day. UPS did not turn up to collect!!
21/03/23 by Customer
Very quick service, collection and delivery
21/03/23 by Eric Loh
Difficult to find companies that offer a service for large parcels parcel monkey gave me multiple options and costs to choose from.
The collection and delivery was on time and no damage to the goods.
Very pleased will use again if the occasion arises.
21/03/23 by Mr soderberg
I sent a parcel by the FedEx service and over 10 days later it is still waiting for collection!
21/03/23 by Ian Williams
Just easy to use and reliable always
21/03/23 by nicky mckee
Fast and efficient
20/03/23 by Margaret Keeling
Always be wary of a comp y that does not have a phone number for customer service, and i use the service word very loosely. Purchased a parcel order, left for work took the parcel and turns out they have not sent the details to the courier, a hour on the phone to the courier then 30 mins on live chat with *****monkey and i get a refund, zero use when i have a parcel that needs to be at a destination tomorrow. Use royal mail and save yourself stress if these monkeys, the clue to how useless they are is in the name
20/03/23 by Gaz Lloyd
So easy to use
20/03/23 by Peter Davy
Very good service
20/03/23 by Trooli
My parcel never got collected (and I didnt follow this up in time. I didnt receive any feedback either). Now Im having to pay an excess of 200 pounds in late collection fee.
20/03/23 by Muhammad Naim bin Che Rahimi
Quick and efficient
20/03/23 by customer
Easy to set all postage details picked up on time. Loads of contact as to what was happening. Great price
20/03/23 by M Allen
Service was very fast, staff member polite and cost of service very affordable. I will be using Parcel Monkey and no one else coz they are great at what they do. I highly recommend mend them to everyone. Just try and see for yourselves
20/03/23 by Nyarai E
Promised next day delivery, took 4 days to arrive. Will not be using you again.
20/03/23 by Kenny Vincent
Reliable service, thanks
20/03/23 by Claire Lewis
Awful! I paid £37 to get a package picked up from a hotel and delivered to a hospital. The courier just said there was no one there and there was no contact to re-arrange and yet the hotel checked their cctv for the time indicated and there was no evidence of the courier having been there.
20/03/23 by Customer
Although cheap, my parcel arrived missing half the box. I paid to insure it and can find no way other than paying to post to parcel monkey to complain. There were gifts lost during postage and parcel monkey have no easy customer contact.
20/03/23 by Miss Finney
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
