We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Always send parcels to Canada with Parcel Monkey, never been let down and very quick service, would highly recommend
12/06/23 by Mandy
The collecting driver very nearly didn’t collect the parcel because he left immediately after knocking on the door. The person who answered took 10-15 seconds to answer, and had to recall the driver who was ready to leave without the goods. They weren’t impressed! Once the parcel in DHL’s possession, I was informed of its progress, as the person receiving the goods. I received an email stating a span of 1hour for it to reach me, but it was delivered 3 hours later, and I was really concerned the delivery driver had driven away without giving me a chance to come to the door. In the end, the goods were delivered. Should I use Parcel Monkey in the future, I will not select DHL. It was a very stressful experience.
12/06/23 by Dr F Guesdon
This is the first time I have used Parcel Monkey and wont be the last. The website was easy to use. Prices are very reasonable and the parcell (which was going to the USA) arrived on time.
12/06/23 by Lyn Fraser
great service
12/06/23 by Linda Gill
Been waiting for a week on tracking information. Poor customer service. Agents just blame the carrier even though it’s your company I have paid money to.
12/06/23 by Customer
Efficient service from online booking right through to delivery. Good pricing and plenty of options to choose from.
12/06/23 by Andrew Buchanan
no way of contact , no reply even after 48 hrs by slow mail
12/06/23 by customer
The driver was very pleasant and efficient. She was friendly polite. Would use your company again in future.
11/06/23 by Eve Moore
I live in Finland and sent myself a parcel from Scotland. I used parcel monkey and chose parcel force. The parcel left the UK on the 27th of May and then nothing happened until the 8th of June when the parcel got returned to the sender address in Scotland. To make matters worse, parcel force seem to think all went to plan, and Im as yet to find out why the parcel was returned (let alone the parcel returning damaged with stuff broken inside).
11/06/23 by Adam
Really good service cant complain Everything as it should have been
11/06/23 by David Heather
So easy to deal with thank you will recommend in future .. thank you..
11/06/23 by Angela
After paying for collection of parcels know one actually turned up to collect, ended up taking the parcels to the shop
11/06/23 by Customer
UPDATE ON COMPLAINT FROM 30/05/2023
My complaint of the destroyed golf trophy has now been resolved by Parcel Monkey complaints team. They dealt with the complaint efficiently and professionally. I dont want to remove my complaint but I am more than happy to write this one as Thank you to the people who replied to the initial complaint. I will use the company again in the future .
11/06/23 by Sue Ratcliffe
1 out of 3 boxes sent was not received. Please can tou investigate as this is worth £300 of merchandise?
11/06/23 by Laurent Tricottet
I hoped the parcel would be delivered in the time stated, 3 - 5 days but it took 7 or even 8 days so missed my daughters birthday
11/06/23 by Joann McShane
all good thanks
11/06/23 by Customer
Broke my item in transit and i have heard nothing back from Courier awful service
11/06/23 by Liam
Reliable service delivered on time
10/06/23 by Hamed R Nawaz
Pick up and delivery arrangements were given clearly and were accurate. Very helpful staff, I would certainly use them again.
10/06/23 by Val
Quick and efficient system.
10/06/23 by Mandy
drop off locations in this area of west wales are virtually non existant - all of the shops/locations on your website who you claim to be said they did not take parcels for Fedex and refused to take my parcel. THe only way I could get my parcel sent was to phone Fedex in Swansea to request a pick up. The driver then advised me that Fedex do in fact pick up parcels from all those locations mentioned on your website - so clearly it was due to the unhelpful/inexperiened attitude of the shop assistant who didnt want to be bothered.
10/06/23 by Alan
I felt blackmailed when the local store requested a £1.00 handling fee on each parcel for FedEx, particularly as I had already paid online and the next nearest store is a 45 minute drive away. Whats the point in a comparision site if the total price cant be compared. I wanted to complain on the site, but it isnt possible, you have write and use the post!
10/06/23 by StuartM
Easiest way to send a parcel abroad
09/06/23 by Salim Filali
Easy to use and compare prices and options.
09/06/23 by Customer
The heavyweight item arrived in good condition and the online process of requesting for pick-up was quite clear. However, there was no section to indicate if I needed a site trolley/ extra help to move the item to the point of pickup (an open-ended section with attached fees will help with that). The pickup personnel was quite rude because I spent alot of time hauling the heavyweight item down to him and he dragged it in annoyance.
09/06/23 by Morolake Dairo
I would mark you zero if allowed, Needed a package picking up on the 6th June for a contractor never happened called the UPS centre was told it would be collected 8th June still not collected. suppose now i will spend half of my working day trying to get my money back and find a company that can perform a simple task. NOTE TO PEOPLE WHO WANT A RELIABLE GENUINE SERVICE USE SOMEONE ELSE!!!! "Parcel Monkey do not reply with your insulting generic response and insult my intelligence that this will be resolved.
09/06/23 by Mike Bowker
Easy to use and very cost effective
09/06/23 by Darshan
Very efficient.
09/06/23 by Peter Riley
My parcel wasnt picked up
09/06/23 by Emma Shaw
Our package was picked up on specified day and delivered to us promptly
08/06/23 by Poppy
Great collection without contact which worked for us and great delivery.
08/06/23 by Sandra Weeks
BEEN USING P-MONKEY UK,FOR MANY MANY YEARS,THE STUFF ARE WELL TRAIN,AND ALWAYS RESOLVE THE PROBLEM.AND SUPERB COMINICATIONS WITH COSTUMER.HIGHLY RECONMENDED
THANKS
08/06/23 by MOTORCYCLE CARRIER
My daughter hasnt received her parcel yet,Im not happy,this is the first time using you
08/06/23 by Jane Knight
Collection was not advised but was done mid morning so no hassle. Delivered immediately after the week-end. Well done guys.
08/06/23 by Clive Taylor
Very good service , helped expedite a hefty return item with a minimum of fuss for me.
08/06/23 by Ron Rees
Everything went smoothly from start to finish.
Will be using again.
08/06/23 by Mr Paul Betts
I had an appalling experience with this company. I arranged for a parcel to be collected for delivery on 27 April (ref PM11416930). I paid £21.54 to cover this. I carefully weighed and measured the parcel. It as delivered and then out of the blue I was charged a further £64.60 on my credit card without my prior authorisation and no advance notice (in excess of the value of the parcel). Parcel Monkey refuse to refund the money and say the onus is on me to provide evidence of the size and weight of the parcel, nothing in the booking process said that I should keep such evidence. They claim the parcel was a few centimetres bigger than I measured which results in the charge being four times the original estimate!! The follow up with their customer services dept has been slow and unhelpful. They claim that they cannot even speak to their customers on the phone. It has been an appalling experience. They take your money without your approval and side with the courier company if there is any dispute. DO NOT USE THEM. I will continue to pursue this.
08/06/23 by Roger Harrington
Would recommend I chose DPD In my options n parcel was delivered next day 10/10
08/06/23 by june
Booked evari parcel, it more expensive than evari website and didn’t give me QR code to print label in-store. Not impress and won’t use parcel monkey again.
08/06/23 by Kyaw Kyaw Win
Collection guy went to the farthest entrance because he couldn’t park closer and I had to walk a long distance to reach him. He was not a welcoming guy as well. I still didn’t hear that the parcel has been delivered which is taking longer than expected!
08/06/23 by Bayan Abughaida
