We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,092 reviews.
Brilliant service so easy measure get weight and apply, price in seconds print labels including customs paper work. Pay and get collected the next day from home. In Australia delivered in a week. what more could ask and so simple to do.
22/02/23 by jill
Totally the worst courier company, and Ive used most of them. Booked a service via PM with DX. Promised next day collection on the Thursday. Late on Thursday DX called to confirm booking for the Friday. So the next day collection didnt happen, and its DXs process to call and confirm and book in for the following day, so PM knew it would never be collected the following day. DX confirmed that PM didnt send the booking to them until around 24 hrs after I booked it. DX didnt collect on the Friday, or the following Monday. PM rebooked for the Tuesday promising collection on the Tuesday. Call from DX on the Tuesday to confirm collection on Wednesday. So nearly a week late. Its 4pm on Wednesday and no sign of DX collecting yet. Customer services are worse than useless. Chocolate teapot springs to mind. Making false promises that DX say can never be done with them, refuse to compensate me for my losses and loss of reputation with this customer. Its been a nightmare and they simply dont care. They make false representations about the service you are buying, wont help correct it and wont compensate. Im not going to let this go, if I have to take it legal then I will.
22/02/23 by Darren George
easy to arrange and take to post office
22/02/23 by Elizabeth Elloway
You took my money for DPD to collect my non functioning Swan Mircowave. They turned up at the wrong address. DPD did not want to know! If you knew that a parcel was about to be collected, would you be out! I think you DPD, EURI and Parcelmonkey are a complete waist of time. I have already posted my thoughts on Trust Pilot and have had a few views. Tell me how one contacts you to get a refund. To date I can not. All this happened in January, all most all of it.
22/02/23 by M Christianson
Used twice now and used DPD both times spot on and amazing prices as well
22/02/23 by jasonziyad
Excellent and efficient service. Easy to navigate-website. Decent prices. Thanks!
22/02/23 by Lara
I had a package sent from the U.K. to Italy through Parcel Monkey and UPS for shipping. I found the ordering process easy to navigate online and everything went smoothly. Tracking updates were clear and the package arrived a day early. No problems at all!
22/02/23 by S. Hart
Great service.
22/02/23 by Beverley Laughlin
You were able to accept overseas parcel with tracking at a time when Royal Mail were struggling. Our only problem were some of the red flags that came up on two items we would have liked to include in the parcel. A novelty bottle opener with metal insert and some old carpentry hand tools for our carpenter son in Canada.
The parcel otherwise arrived in very good time .
22/02/23 by John
Very good quick and easy to use and very good service
22/02/23 by Customer Mr Mackie
Excellent booking system, good customer service, commercial invoice straight forward, good tracking service and transit times.
22/02/23 by Shelagh
Great service from start to finish. Arrived ahead of time all the way to Dubai
22/02/23 by M a r k T a y l o r
Fosse Way Honey beeswax polish was packed and booked on ParcelForce using ParcelMonkey.
I dropped it off at the post office in time for the driver to collect that day.
It was delivered the next day, and we have another happy customer.
22/02/23 by CHRIS ATKINS
My Parcel arrived safe and fast than you Parcel Monkey I will definitely use you again
22/02/23 by Alan Bennett
This was the first time I have used Parcel Monkey. My parcel was at its destination, 10,000 miles away, in 8 days. Much better and only a few more pounds more expensive that Royal Mail. The parcel arrived in good condition. I will definitely use this service again.
21/02/23 by Ron McNiff
From the driver picking up the parcel (which was going to Australia) and it being delivered to my son was 5 days which is absolutely brilliant.
21/02/23 by Susan Davey
My collection is still waiting for a pick up, my customers are getting frustrated, the driver did come but went before I had a chance to answer.i have three parcels waiting. Dont know what to do.
21/02/23 by A .N Engineering
Great service & price from Parcel Monkey.
but after paying for 24 hour service the parcel was delivered a day late due to parcelforce.
Parcel was sent on 15/02/22 & was delivered 18/02/23
21/02/23 by Richard Arnold
Simple to use website and my parcel arrived in the USA within 4 days! Fantastic service. Highly recommended.
21/02/23 by Lauren Smith
Quick and safe, very reliable and good communication when retrieving my parcel.
21/02/23 by Customer
It was poor. Parcel received at location after deadline. Would not use service again and impossible to track.
21/02/23 by West Sussex user
super super super
21/02/23 by JANIS EVERTS
Quick and easy!
21/02/23 by Atomsprayworks.com
all great as always
21/02/23 by Linda Gill
Still waiting for my parcel to arrive at its destination. Not very happy tracking say s delivery was attempted twice but don’t understand it couldn’t be delivered as parcel is going to a company that was open and staffed. HELP!
21/02/23 by DAVID WORTHINGTON
Great price great service
21/02/23 by Ric Kenny
Friendly website, efficient delivery. excellent customer service. =)
21/02/23 by Halimatussaadah Metussin
Very straightforward process. Easy to use interface so you can see exactly what service you’re getting and how much it will cost.
21/02/23 by Russell Barker
Fast and efficient. I have been using parcel monkey for around a year now and they cant be beaten on price and timing.
21/02/23 by Simone
Easy to use website to navigate my shipping to customers. I find it easier to use this website than the couriers own websites. I find it clearer to understand. Although the tracking doesn’t always work with parcel force. I’m not sure if that’s an error with parcel forces website though.
Usually it’s great though.
20/02/23 by CharleneWilloughby
Excellent service user friendly. My package arrived safely in USA for my sons birthday and in time!
20/02/23 by Lindy
Easy booking and ontime delivery
20/02/23 by First Haul
Very easy to use, efficient and prompt
20/02/23 by Catherine Brown
Great experience! Competitive price and very efficient.
20/02/23 by Oelg
Simple process to link me to ParcelForce.
20/02/23 by Paul Wren
Fantastic service will definitely be using the service again . Helpful driver and all our parcels arrived to the destination in perfect condition .
Definitely deserve 5 stars
Thank you
20/02/23 by MRS JACQUELINE JOHNSON
Used this company to send back an oven id bought and they lost it !!! How do you lose an oven !!! I will never use them ever again and because we never took out ‘insurance’ we cant claim anything back , apparently they took it to the wrong place and left it there and have made no effort to get it back .
20/02/23 by Gill keefe
Efficient service
20/02/23 by Mr Berman
Efficient service
20/02/23 by Mr Berman
I paid over £17 for a 2 day delivery service. Currently my parcel is on day 12 of its travels and may just arrive before the end of the week, a total of 14-16 days. I could’ve driven there and back in less than a day. Parcel Monkey need to do better at managing the expectations of customers. My parcel included cakes. I would’ve reconsidered the contents if I’d known it would take 2 weeks to travel around 300 miles (a road and ferry journey that takes a total of 6.5 hours).
20/02/23 by Customer
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