We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Absolutely amazing, the driver who came to collect my parcels, was very polite and helpful. Will definitely use PARCEL MONKEY. UK.
26/06/23 by Usha K Founds
Constant no shows by Evri for a whole week
26/06/23 by Customer
They rely on Parcelforce
26/06/23 by Josiah Emmanuel
Straightforward to book. Prompt delivery.
26/06/23 by customer
Easy to navigate website , pick up was smooth and delivery . Highly recommend!
Thank you
26/06/23 by Carmen
First time I have used parcel monkey to ship to Seychelles.
Great service, have been following the tracking which has not been up to date. The parcel arrived yet tracking said was in transit
26/06/23 by Tanya
Speedy easy service.
26/06/23 by customer
What can one say. The parcel was picked and and delivered. The driver smiled and wished me "good day."
26/06/23 by Robert Beaumont
Very easy to book everything and delivered on time , thank you very much
26/06/23 by Mrs Dunn
did just as expected, collection was prompt and delivery next day as planned.
26/06/23 by Colette
They sell services they CANNOT provide. I purchased a FedEx delivery that needed a drop off to a shop however they dont actually know what shops can provide this so there find location is wrong. This is totally disgraceful as the customer service did NOTHING to help and they still have my money. Im honestly disgusted at the service provided. AVOID!!!!!!
26/06/23 by Emma
Parcel not delivered, parcel not returned. No updates or information.
26/06/23 by MyWren Ltd
fast and reliable
26/06/23 by Peter Martin
Fast service and easy to use
25/06/23 by viv price
I booked a courier for three packages to go to the Check Republic which were collected on on 16/6/23. Two progressed satisfactorily. Their courier lost the third and it has still not been found. Parcel Monkeys only response was to ask could you please "re-send a picture and provide a description of the item so I will be able to raise the search (with the courier)" ? Their only advice has been along the lines of "We certainly understood your concern, however, we cannot give you accurate feedback just yet, as we need to wait for the carriers feedback regarding your parcel." Sorry for the delay.
25/06/23 by customer
So far, the parcel is stuck in Customs.
25/06/23 by Jackie Cornwall
100% Overcharging. Not Happy et all, and the Labrador ornament was broken in transit on Top of Delivery and I have to pay and replace the Order and Parcel Monkey wont get any Orders from me again
25/06/23 by Gerecke
A very fast and efficient service. Other providers that I have used have taken much longer to deliver the package.
25/06/23 by Mrs Stubbs
Arrived day earlier than agreed to collect parcel -was unavailable so returned next day
Driver very helpful
Prompt delivery
24/06/23 by K Steele
My parcel is still at parcel force depot,sent it on a 48hr express delivery on 19th of June still waiting for it to be delivered to Amazon customer services
24/06/23 by Chris Farrow
Delivered on time
24/06/23 by Havant
An easy to use and clear service
24/06/23 by Richard sullivan
Punctual and kept me well informed of progress
24/06/23 by Judy
Really good. Ready to use
24/06/23 by Darren Hughes
Simple straightforward system. No problems. Parcel delivered as expected.
24/06/23 by Mr Howarth
total fraud. after you pay, they dont send you all the necessary documents
24/06/23 by Customer
Easy to book a parcel to be delivered abroad with different companies. The parcel I sent to Australia was collected the next day and was delivered 4 days later, that is quicker than sending in England
24/06/23 by Lesley
Efficient! Always use parcel monkey
24/06/23 by Mandy
Very easy site to use . Clear instructions. No hidden Cost.
And a lot cheaper than most parcel Services
24/06/23 by Gerard Flynn
Easy to see the cost options
23/06/23 by Franci King
Easy to follow Wed site, good price, good tracking and delivery as forecast. Only one problem, all items were well packed, lots of bubble wrap, well padded within a solid sturdy box, recipient even commented on this. But unfortunately damage was done to three items after asking to handle with care.
23/06/23 by Graham South Shields
Quick, efficient and the cheapest comparison site for large items. Item collected at selected time and tracked through to delivery.
Great service.
23/06/23 by Mark Tait
Reliable service
23/06/23 by MR G
on time- great communication.
excellent service all round
23/06/23 by Kirsti GRIFFIN
could see a big list with options on delivery all worked so good :)
23/06/23 by Customer
A bit disappointing as driver failed to pick up on required date ! Had to rebook .
23/06/23 by KARENA
Got there undamaged and on time.
23/06/23 by Mr James Maberly
OK, until something goes wrong. Once you raise a query concerning a parcel, it doesnt matter what you say, you will receive a response within 5 minutes to say they are looking into it. Youll get the same message 5 days later. Zero help.
23/06/23 by Peter Nadin
Excellent delivery
23/06/23 by MARGARET OTWAY
Great service. Did exactly as advertised
22/06/23 by Elizabeth
