We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,808 reviews.
The actual parcel monkey, online part was ok but courier has been god awful! No contact details for parcel monkey either!!
30/08/14
surprisingly easy! excellent service. impressed.
29/08/14
3 days late, no one called back when queried problem with customer service. meant someone had to stay in for 3 days. compensation??
29/08/14
no comment
29/08/14
no comment
29/08/14
Brilliant!!
29/08/14
Excellent price and service. Highly recommended
29/08/14
no comment
29/08/14
no comment
29/08/14
no issues with service - would appreciate smaller time slots to choose from for collection and delivery but know that may not be feasible.
29/08/14
I sent 3 pallets at differing dates..all delivered by DX on time..brilliant work, and for a fraction of usual cost.
29/08/14
no comment
29/08/14
Parcel monkey good, but courier firm lost one of the parcels - less impressed with that
29/08/14
Very good service, Good prices but the barcode email came through after the parcel was collected by citylink
29/08/14
Excellent service. Did exactly as described!!
29/08/14
The only thing would be to define pick up time ... Even am
29/08/14
no comment
29/08/14
LABELS WERE A BIT TRICKY TO WORK OUT
29/08/14
no comment
29/08/14
no comment
29/08/14
no comment
29/08/14
Was supposed to be picked up Tuesday 26/08/2014 between 8 a.m and 6 p.m. NOT picked up until Wednesday 27/08/2014
29/08/14
Why ask for specific instructions if you don't follow them?????
29/08/14
no comment
29/08/14
My parcel was not collected and the next day I was asked to pay again If I want it to be collected...that is terrible service!
29/08/14
no comment
29/08/14
contacted you to find out why our order was picked up 5 days late and got no response from you
29/08/14
your company is visibly cheerful to use. quick, easy to use and very informative with a good tracking sysyem. i was impresed with the servic
29/08/14
The collection never occured, I had to call Courier direct to report due to no phone responce from PM.
29/08/14
no comment
29/08/14
parcel was being picked up on 22/08/14 but was missed. so rearranged for 29/08/14. but instead was attempted on 28th. no-one was home then.
29/08/14
no comment
29/08/14
no comment
29/08/14
no comment
29/08/14
Good
29/08/14
Drivers always nice and the are always helpful thank you
29/08/14
excellent service
29/08/14
no comment
29/08/14
I wasn't provided with a collection time
29/08/14
great to be able to leave parcel in porch for collection if I'm not in to pass on parcel in person.
29/08/14
