We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,804 reviews.
Very good service. We got a bit confused by the tracker, first it said left sort facility on the 6th and the next day it changed to the 8th
12/08/14
Excellent service :) ...
12/08/14
I've used Parcel Monkey (mostly for City Link) many times. Very convenient door to door service. Good price too!
12/08/14
No comment left by this customer.
12/08/14
Serious issues with delivery and communication. The client you were delivering to is very unhappy. Multiple failed attempts to contact you.
12/08/14
Nothing to add. Great service.
12/08/14
The shipment was easy and without problem
12/08/14
The parcel was collected and delivered without any issues. Very good service overall
12/08/14
Absolutely brilliant service, highly recommended.
12/08/14
No problems whatsoever
12/08/14
No comment left by this customer.
12/08/14
Very good choice of couriers. I liked the drop off option, very convenient.
12/08/14
I had a choice of the BEST couriers with you guys. And I am a reviewer these last 20 years. I know about this!
12/08/14
Brilliant Service
12/08/14
The collection wasn't made on the specified day and had to be re-booked
12/08/14
Fast, simple & efficient. What more could you need?
12/08/14
You could make it a little clearer about needing a printer or not. As I needed a parcel collected and returned to me. This was easily sorted
12/08/14
Awesome service, no improvement required!
12/08/14
Your service was easy to use. We chose the cheapest price and it got there with no hiccups. Thank you!
12/08/14
Perfect, from collection to delivery. Thank you.
12/08/14
yeh good service will use again
12/08/14
No comment left by this customer.
12/08/14
No comment left by this customer.
12/08/14
excellent service, will use again
12/08/14
easy from start to finish and prices so much better than post office
12/08/14
Absolutely brilliant service, above first class and I would recommend without any hesitation, Well Done!!
12/08/14
I was directed to the courier to chase my collection who directed me back to parcel monkey which meant multiple phone calls
12/08/14
No comment left by this customer.
12/08/14
No comment left by this customer.
12/08/14
Good fast service, easy site to use.
12/08/14
You could improve the first communication to me, about when and how the parcel would be delivered.
12/08/14
An allocated time slot would be better.
12/08/14
No comment left by this customer.
12/08/14
No comment left by this customer.
12/08/14
Brilliant idea in principle, but maddening if things go wrong. PM is one of the most difficult companies to contact that I have experienced
12/08/14
Very simple easy steps to follow, the parcel was delivered very quickly at a very reasonable price...thank you
12/08/14
Great service. Good value.
12/08/14
No comment left by this customer.
12/08/14
I always receive great service at a great price from Parcel Monkey/City Link; My local driver is very helpful:
12/08/14
Booked late evening, pick up the next day and delivery to Aberdeen the following day. City Link did well!
12/08/14
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