We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,749 reviews.
Always an excellent service. Helpful and efficient.
11/03/23 by Tony Knights
SHOCKING COMPANY, CUSTOMER SERVICE. TRIED TO CON ME OUT OF BEST PART OF £100 WITH NO EVIDENCE OR CALIBRATION DATA.SAYING MY PARCEL WAS OVERSIZE BY 10 CM. I SENT THEM THE INVOICE AND THE EXACT BOX I USED. STAY CLEAR OF THIS COWBOY COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
11/03/23 by Gary
Thanks parcel monkey for making as simple as possible the nightmarish process of sending a parcel to Europe.
11/03/23 by Steph
Hi! Ive sent the parcel to Greece on February 28, and it is still marked as exported in tracking(. So it has been been already almost 2 weeks(. I strongly hope that it has not been lost on its way somewhere.
11/03/23 by Customer
Excellent first class service
11/03/23 by JOHN BECK
Excellent service.
11/03/23 by David C
Great service although a little pricey would recommend to friends and family for larger heavy items
11/03/23 by Customer Val
The parcel has not arrived, was meant to be there 3 days ago ?
11/03/23 by Roz Atkinson
Awful company. Tried to charge £60+ for a parcel which they claimed was 30kg heavier than stated. Frauds! Never use this company.
11/03/23 by Jack
Use mybaggage instead. I used this company to send a parcel from Edinburgh to London - with 24 hour express delivery. I dropped the parcel off on Thursday morning - it has since been 9 days and the parcel has not arrived. The customer service is automated and ineffective - I would highly recommend using mybaggage as an alternative. They are the same on price and the customer service is much better.
11/03/23 by Thomai
Once collected the rest worked very well and quite quickly. Easy to order the collection and pay for the service from home.
11/03/23 by Graham
All on time and great price.
11/03/23 by David key
Had to rearrange collection 3 times before itnwas eventually collected on a day it wasnt scheduled for collection! No way to make contact with and actual human.
11/03/23 by Dissapointed Customer
Easy to book, all went exactly to plan
11/03/23 by Sally H
Great! Very happy!
10/03/23 by Dimitar Daskalov
Picked up as agreed, delivered with care a day early. Can’t ask for a better service
10/03/23 by Adam
Easy booking. Clear tracking. Quick delivery to USA.
10/03/23 by Roderic Wood
Extremely Easy to arrange and the delivery was super quick from UK to Hong Kong!
10/03/23 by Pitch Pine Renovator
First time Ive used. Very impressed. Easy to book. Everything was clear. Tracking was great so I knew all was proceeding well. Will definitely use again.
10/03/23 by Emma
dont use these useless skivs, go directly to the courier, if something goes wrong, they dont give a toss and will just fob you off
10/03/23 by Customer
Always parcel damaged please get New more reliable people.
10/03/23 by Customer
very bad service. There not proper chain.
10/03/23 by Customer
There were no issues from beginning to end.111
10/03/23 by Christine Notley
Didnt collect the parcels. Customer service is abysmal. Kassia was useless. Much better companies out there, AVOID !!!
10/03/23 by Ben popman
The Parcel Monkey interface was convenient and easy to use, but my parcel has still not been delivered despite the indicated window for delivery now having passed. I paid extra for this service to ensure that it would arrive on time, and that hasnt eventuated.
10/03/23 by Luke
The item was delivered as promised, which was a great comfort knowing that it was safely delivered.
10/03/23 by Ivan Dowman
Awful I placed an order to send a package from uk to Spain. The order didn’t seem to want to go through but eventually the support person managed to get it through. Printed off the labels, attached them and the commercial invoice. Went to drop off the item in 3 drop off points and all rejected it saying that the package doesn’t have digital clearance. Went back to support who said fed ex are new to us and the shop was confused (total nonsense). When I cancelled I had to message constantly to get someone to issue a refund. Horrible customer service, horrible to deal with. Have used this company 3 or 4 times perhaps, after this I won’t use again.
10/03/23 by customer
Very easy to use!
09/03/23 by Simon
Quick simple and easy to use this service
09/03/23 by Customer
Drop off easy. Delivered when promised. What more do you want?
09/03/23 by Ian Bushell
The parcel arrived completely destroyed with the items hanging out. Any other questions.
09/03/23 by Customer
My parcel still hasn’t been delivered 10 days after I dropped it off. No tracking info is available after it was exported so there is no way of chasing it up. The parcel was needed urgently by my son in New Zealand
09/03/23 by Amanda Barker
Very fast and efficient service.
09/03/23 by customer
Always first choice when sending a parcel
09/03/23 by Anthony
Nothing has changed the parcel to be picked is still not picked
09/03/23 by Ms Gertrude Chiparamandu
I clearly said during the order process that I was shipping an iPad to the United States. They accepted my parcel and my money. Within a day, they write back stating they cannot ship the iPad because it contains a battery. They did not say that upfront when I placed the order while taking the money. They then had the gall to charge me to return the item to the shipping point and they also kept the original shipping fee. I paid more $100 for no service. They are crooks, just look elsewhere for your courier needs. They ought to be ashamed.
09/03/23 by RM
Easy to book & usually quite efficient. I deliberately choose the option that allows you to print the delivery label at drop-off store. Got to drop-off to find the printer not working and got sent away to get it printed elsewhere, then had to return to drop-off - delivery extended by a day & not helpful. Not impressed this time.
09/03/23 by Melanie
Straight-forward, easy to use and prompt delivery.
08/03/23 by Merryn Glover
Excellent service parcel arrived in Australia within a week
08/03/23 by Marion Green
5 packages all went missing (via dpd) parcel monkey have been useless in trying to get them back to me, they refuse to refund even my postage costs let alone the £1000 of product that has disappeared into the ether, its not worth the risk going through these cow boys for a couple of quid savings, go direct to the courier
08/03/23 by Customer
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