We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,092 reviews.
Efficient service
27/03/23 by Mr Berman
PAID FOR 24 HOUR SERVICE, GOT 24 HOUR SERVICE, THANK YOU PARCEL FORCE AND PARCEL MONKEY
27/03/23 by David
easy, fast and reliable.good pickup and drop off options fully tracked service, and quick delivery in perfect condition as sent .
very happy with service, will def use again
27/03/23 by ruth parfitt
Good service and choice of possible carriers.
27/03/23 by Customer
Couple of clicks and everything booked.
Unfortunately the folks at parcel force had other ideas.
2 parcels collected, only 1 delivered. Fair enough Ill wait a couple of days to see if it turns up. Sent parcel force an email explaining everything, to receive a snotty reply you booked through a 3rd party, contact them.
On that same day a delivery attempt was made and card left, OK Ill get it tomorrow, which I did via a neighbour.
But wow, what a poor attempt at customer service, yes booked through parcel monkey, but collected by / and delivered by parcel force.
Sent them an equally snotty reply.
Yay to parcel monkey
Nay to parcel force.
26/03/23 by Ben R
Very good, no problems.
26/03/23 by Mr Rixon
Easy to book parcel
26/03/23 by roy haydon
Great service, will use again latexandlovers.co.uk
26/03/23 by Customer
Parcel monkey makes sending parcels so easy! Takes all the hard work out of it and finds the best deals for me.
26/03/23 by aaron peters
I sent the correct dimensions and paid £25 for a chair to be returned. They then said that my parcel was wrong and STOLE £77 more from my card. Do not use this company !!!
26/03/23 by Customer
Amazing service
26/03/23 by Mrs. Susan Mcguinness
Great at always. Make sending parcels as simple as possible!
26/03/23 by Eloise Williams
I firstly went to Evri to send my parcel but the online form filling put me in an unproductive "loop". Then I found Parcel Monkey, I completed the form with ease and found myself with Evri (so why couldnt they do that ?). The dispatch label could be a little more "flexible" when it comes to printing but I worked around that. The tracking was a little inconsistent, jumping from "stage 2" up to the knock at the door. In summary I am satisfied that their promise was fulfilled and my recipient was happy on the right day.
26/03/23 by Mike Burns
Clear and easy to use comparisons. All went like clockwork.
26/03/23 by Mrs Margaret Hilton
It was a simple process to compare prices and delivery dates.
26/03/23 by Customer
Great service as always
26/03/23 by Linda Gill
If one doesnt have the recipients tel number as i dont i could not proceed with the order so i put my number in and then somehow half of my adress appeared in the adress of where i was sending it!
26/03/23 by Mick Davies
as always good reliable service
25/03/23 by anthony black
A great service delivered without a hitch
25/03/23 by Greig Walliss
Easy to use website. All went smoothly from start to finish. Will use again as it save time .
25/03/23 by Yaron Ohayon
My first order was a mistake but did it again and parcel arrived as stated for next day delivery so thanks
25/03/23 by Ellen Louise Snowball
Arrived in destination country and was quicker than usual.Tracking helpful .
25/03/23 by Fizz 47
Smooth delivery to Norway. Price was £12 cheaper than paying over the counter in the post office. Very effective tracking provided by Parcelforce. Thanks.
25/03/23 by Jake
Excellent service
25/03/23 by David Smart
Am extremely loyal to ParcelMonkey however further to their categoric refusal to help with a damaged consignment claim after being sent the supporting information requested, Can no longer recommend and feel nervous about using their services. The carriers themselves offered a resolution and were quite happy to assist.
25/03/23 by Gadge Guru
Easy site to navigate, offered a Parcelforce option that didnt seem available directly from Parcelforce for one off shipments.
However, was supposed to take 5 days (UK to Berlin) but took 7.
25/03/23 by Stuart
Very easy and straight forward to use.
25/03/23 by Jeff
The price and options are good to send parcels. I am using it to send gifts to my relatives.
I would be good if I can use the CN22 customs form instead of CN23.
Every time it has be collected from the customs depot. Why? Dont know, because everything is filled out correctly.
On the CN23 online form was not given the field weight to enter.
25/03/23 by Uli
Excellent always use this service to send parcels to my daughter over seas ????????
25/03/23 by elaine maisey
All very easy to do online
Drop off was seamless and delivery
Reasonably priced and I like the way you choose who you want to deliver
25/03/23 by Paula
I have found great service in a good price.
25/03/23 by Joanna
Fast and efficient
25/03/23 by John
The collection has not happened. I am meant to leave the country and they would not find a replacement for a Saturday collection through other services. The timeframe of 8am-6pm during week days could not be shortened to at least allow a friend to be there while I am away in that slot of time. They could not provide the details of the failed collection because they do not have contact with the drivers. What kind of service is this? If I did not ask the chat my dashboard still shows that the collection will happen today. Unreliable and nnhelpful
25/03/23 by Veronica Fiorindo
They were good and in time as well
24/03/23 by Customer
Excellent company cheapest company all round perfect.
24/03/23 by Chris
Easy to follow instructions and sort out paperwork excellent service.
24/03/23 by Michael Clark
Collected on time. Delivered on time.
24/03/23 by Colin Hirst
Just horrible service. They made appointments for collection twice but they never came. I got lots of problems because of their failure. I don’t recommend this service at all.
24/03/23 by Parand Dabiri
Very quick and a very polite delivery driver
24/03/23 by Allan
On the website, it said that the closest drop off was half a mile away. Going there, they said they havent been a drop-off for the last 3 years. The second closest also did not act as a drop-off. Then we went to the Fedex building in Slough. They only do domestic delivery. So after having made the payment, I had to go to Feltham which was 35 minutes away.
24/03/23 by Customer
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