We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,747 reviews.
Pleased with the service, fast and efficient
28/03/23 by rhianne barker
You didn’t pick up my package
28/03/23 by Michael mclaughlan
Easy prepay and handover at shop.
28/03/23 by Flt Lt Reg. Scagell
Unfortunately I cannot give them 0. Used them to ship a parcel to Italy. They (or the courier they chose) made a mistake in the documentation needed and I was left to pay €130 in import duties (I had shipped personal effects). When contacted (only via chat, no phone of course) they simply said that after checking everything was fine. That was despite me showing them the document with the error. Do not use them!
28/03/23 by Cris73
Easy process and delivered on time
28/03/23 by Guy Fathers
The international delivery (UK > France) arrived very quickly and I sent A LOT of heavy boxes.
28/03/23 by Mitch Achille
Good timely service. Website not very easy to navigate and understand. But, I would have appreciated an email with an official invoice once the parcel is collected.
28/03/23 by Mohan Chopra
Brilliant as always , pick up seamless , delivery very quick !
28/03/23 by Customer L Nelson
Fantastic service.
Good prices, prompt collection and speedy recorded tracked delivery
27/03/23 by Mark Tait
It was all very easy and efficient.
27/03/23 by Mrs Catherine Ann
Service is so easy to arrange and delivery was really quick. Uk to Hong Kong. No hassle whatsoever and great communication too re tracking.
27/03/23 by Pitch Pine Renovator
Good rates - easy to use service.
27/03/23 by Lenny
The company are doing a very good job when it concerns of delivering
27/03/23 by Ugo kidochukwu iweanya...
Really bad been waiting 3 weeks for them to collect my customer package still haven’t really bad
27/03/23 by Grant Halliwell
Reliable and efficient.
Customer service is always good. Interface easy.
Small tip might be to improve the way address book feature work as its slightly clunky to manage - but no biggee.
Recommended
27/03/23 by Kalias Trebuchet
Efficient service
27/03/23 by Mr Berman
PAID FOR 24 HOUR SERVICE, GOT 24 HOUR SERVICE, THANK YOU PARCEL FORCE AND PARCEL MONKEY
27/03/23 by David
easy, fast and reliable.good pickup and drop off options fully tracked service, and quick delivery in perfect condition as sent .
very happy with service, will def use again
27/03/23 by ruth parfitt
Good service and choice of possible carriers.
27/03/23 by Customer
Couple of clicks and everything booked.
Unfortunately the folks at parcel force had other ideas.
2 parcels collected, only 1 delivered. Fair enough Ill wait a couple of days to see if it turns up. Sent parcel force an email explaining everything, to receive a snotty reply you booked through a 3rd party, contact them.
On that same day a delivery attempt was made and card left, OK Ill get it tomorrow, which I did via a neighbour.
But wow, what a poor attempt at customer service, yes booked through parcel monkey, but collected by / and delivered by parcel force.
Sent them an equally snotty reply.
Yay to parcel monkey
Nay to parcel force.
26/03/23 by Ben R
Very good, no problems.
26/03/23 by Mr Rixon
Easy to book parcel
26/03/23 by roy haydon
Great service, will use again latexandlovers.co.uk
26/03/23 by Customer
Parcel monkey makes sending parcels so easy! Takes all the hard work out of it and finds the best deals for me.
26/03/23 by aaron peters
I sent the correct dimensions and paid £25 for a chair to be returned. They then said that my parcel was wrong and STOLE £77 more from my card. Do not use this company !!!
26/03/23 by Customer
Amazing service
26/03/23 by Mrs. Susan Mcguinness
Great at always. Make sending parcels as simple as possible!
26/03/23 by Eloise Williams
I firstly went to Evri to send my parcel but the online form filling put me in an unproductive "loop". Then I found Parcel Monkey, I completed the form with ease and found myself with Evri (so why couldnt they do that ?). The dispatch label could be a little more "flexible" when it comes to printing but I worked around that. The tracking was a little inconsistent, jumping from "stage 2" up to the knock at the door. In summary I am satisfied that their promise was fulfilled and my recipient was happy on the right day.
26/03/23 by Mike Burns
Clear and easy to use comparisons. All went like clockwork.
26/03/23 by Mrs Margaret Hilton
It was a simple process to compare prices and delivery dates.
26/03/23 by Customer
Great service as always
26/03/23 by Linda Gill
If one doesnt have the recipients tel number as i dont i could not proceed with the order so i put my number in and then somehow half of my adress appeared in the adress of where i was sending it!
26/03/23 by Mick Davies
as always good reliable service
25/03/23 by anthony black
A great service delivered without a hitch
25/03/23 by Greig Walliss
Easy to use website. All went smoothly from start to finish. Will use again as it save time .
25/03/23 by Yaron Ohayon
My first order was a mistake but did it again and parcel arrived as stated for next day delivery so thanks
25/03/23 by Ellen Louise Snowball
Arrived in destination country and was quicker than usual.Tracking helpful .
25/03/23 by Fizz 47
Smooth delivery to Norway. Price was £12 cheaper than paying over the counter in the post office. Very effective tracking provided by Parcelforce. Thanks.
25/03/23 by Jake
Excellent service
25/03/23 by David Smart
Am extremely loyal to ParcelMonkey however further to their categoric refusal to help with a damaged consignment claim after being sent the supporting information requested, Can no longer recommend and feel nervous about using their services. The carriers themselves offered a resolution and were quite happy to assist.
25/03/23 by Gadge Guru
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