We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,746 reviews.
You were fine your courier parcel force are **** left parcel outside for collection with large sticker saying parcel force driver chose to walk past it and put card though the letter box saying need to rebook thi k you need to find better courier
04/06/23 by mike webster
Quite often the payment wont process for hours, unfortunately I needed to get parcel sent quickly the other day in time for the courier Parcel force was £14.69 but as I could pay I went to the post office and Parcel Force was £28.00
04/06/23 by TRISTAN HOWARD
Good price, delivered on time - all good!
04/06/23 by Mike_Oliver
Sorry No time
04/06/23 by Roy Watts
All went to plan
04/06/23 by Mr Graham Smith
Good location for me , safe and quick .
04/06/23 by Candy
quick delivery
03/06/23 by Customer
Spot on always
03/06/23 by Andy
No problems at all.
03/06/23 by Maurice Stewart
Very easy to setup and sort.
03/06/23 by Jeyhan Hizli
Easy to book online. Chose Evri as theres a drop off point in our village. Delivered on time. Will be using them again. Great service
03/06/23 by Deborah
Great website that is easy to use and easy to navigate. Delivery on time as usual.
03/06/23 by VJSports UK Ltd
Easy to use website and delivery on time
03/06/23 by VJSports UK Ltd
Told me an item I sent weighing under 2kg actually weighed 10kg and then charged 70% more, what a joke company. Avoid like the plague
03/06/23 by Tin
As usual hreat service in terms of collections and delivery time
03/06/23 by VJSports UK Ltd
efficient and easy to use
02/06/23 by Gary
Excellent service as ever
02/06/23 by Sue
Terrible experience. Made me reschedule twice and still no one come to another courier. The customer Service is terrible. Never using it again.
02/06/23 by Clover
Another flawless service through Parcel Monkey. I have chosen the collection service with 48hrs delivery. Good price (better than other providers), was able to track my parcel all the way. Will use again and recommend.
02/06/23 by MIchael
Completely stress free to find price , print labels and send parcel from your own home , great price comparison options too !
02/06/23 by LYNDI MOLYNEUX
parcel collected and delivered to US in 5 days which included Public Holiday in both countries.
02/06/23 by Linda Kitchen
Beware stay clear of these fraudsters at all cost, the items I posted using parcel Monkey turned up totally destroyed, the buyer sent me multiple pictures of the contents and the box and it looked like theyd been thrown from the wagon onto the tarmac multiple times before getting dragged down the motorway to their final destination, and even though Id payed for extra cover these clowns said I wasnt covered due to inadequate packaging, the contents were wrapped in multiple layers of bubble wrap and sealed in a sturdy well taped box, dont think any packaging would survive the onslaught parcel monkey provide. To top it off customer services-complaints blank you once these Charlatans fob you off with their p.ss poor excuses, Summary TAKE YOUR CASH DESTROY YOUR PROPERTY BLANK YOU AND MOVE ON TO THE NEXT VICTIM.
01/06/23 by Keith Wright
Perfect, no stress and hassle free, collected and delivered on time.
01/06/23 by Jamie Hinds
easy and worked.
01/06/23 by alberto
Easy to complete and convenient drop off
01/06/23 by Teresa Rogers
Parcel failed to scan in the shop so asked customer service on 4 separate occasions what the stated error meant. Every time I was ignored and the only way to speak to them is via chat. I send around £800 in international parcels a month and certainly wont be trusting these jokers. another courier Express put this company to shame!
01/06/23 by Neil Hustles
The delivery company that referred from your company to slow it take to much time I ordered on 26 may but up to now I haven’t received my order.
01/06/23 by Customer
exessivley fined for a slight mis-measurment, it would have been more cost effective to ship a 1000kg euro pallet after being fined for a small measuring error. very unfair.
01/06/23 by Customer
EASY ONLINE SYSTEM. LOCAL DROP OFF. ARRIVED IN 5 DAYS FROM UK TO USA. THE RECIPEINT HAD AN ISSUE WITH THEIR LOCAL USPS DELIVERY. I RANG DPD AND THEY SORTED THE PROBLEM IMMEDIATELY. 5 STARS ALL THE WAY. THANKYOU.
01/06/23 by Daniel
Efficient polite and on time
31/05/23 by CLARE
good service and better pricing than other parcel comparison sites
31/05/23 by Helen Griffiths
Really quick and easy cert efficient service…
31/05/23 by Wayne Alcide
the delivery was fine, however, they automatically took a second payment claiming the weight was heavier than declared, it definitely wasnt, the actual weight was 16kg and I declared 20kg, they claimed it actually weighed 33.72kg - they even put a declared weight on the invoice for the additional charge being 24.3kg, I declared 20kg as detailed on their website and paperwork!!
31/05/23 by Customer
Delivered when said it would be and no hassles
31/05/23 by Diane
Simple process and competitive price to send parcel which arrived within a week as promised. Second parcel I have sent with Parcelmonkey and very happy with service.
31/05/23 by Nanan
This is a good place to get cheap quotes but their customer service is useless. It took Parcelforce almost a week to collect and deliver a 24hr parcel. I complained to parcel monkey (you cant complain to Parcelforce directly) and parcel Monkey just sent me a load of Ts & Cs. They honestly couldnt care less. They are supposed to be a broker and there to help you when you have issues but they are clearly on the side of the courier.
31/05/23 by Tim
Drop off to post office need to pay 17.5pounds. Unbelievable!!!
31/05/23 by Amy
Easy to set up. Easy to use and understand.
31/05/23 by Alan Reid
Booked Parcelforce 24 on a Saturday delivery. Cost over £100. Easy to book, however when the tracking showed a failed collection the problems started as there is no telephone number for PM and whilst the web chat showed available, nobody came online, saying they were busy. Email contact can take up to 25 hours and that’s just not prompt enough. Luckily a call to Parcelforce sorted the issue, even though the client is PM in reality. Won’t use again for this reason, as it’s when issues happen you need decent customer service.
31/05/23 by Jonathan
No customer service whatsoever
31/05/23 by Customer
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