We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,092 reviews.
Absolutely 100% avoid this company. Guaranteed a 5 working day delivery which is now 7 days late and I have no answers and continually told by their support team just to wait for updates to the tracking
30/06/23 by Rachel Taylor
delivered on time, reliable service
30/06/23 by MR G
Picked up on the day expected and arrived at destination earlier than expected. Boxes were slightly damaged (which was to be expected) but otherwise handled with care
30/06/23 by Customer
Booked for a parcel to be collected by Parcelforce through Parcel Monkey first so called attempt by Parcelforce to collect was caught by my ring doorbell he Knocked on the door very quietly then turned around and drove off the second attempt was even worse as they said they had attempted to collect but nobody was at home but nobody from Parcelforce came to my home I couldnt wait in for a third day so I have cancelled and am waiting for a refund which Ive been promised will take 3-4 days to arrive back into my account funny how these companies can take payments soo fast but not refund as quick when things go wrong.
29/06/23 by donna
Very easy process and transition.
29/06/23 by Michael Fyles
Easy transaction, label was sent via email, collection arranged, tracking provided,
29/06/23 by Linda
Booking through ParcelForce direct The insurance level is for £150 at no extra cost. Booking ParcelForce through Parcel Monkey it is only £50 and I had to pay another £3.50 for an increased insurance level. Why? Otherwise the service was ok.
29/06/23 by Peter Brew
Affordable price and quick pick up and delivery.
29/06/23 by Customer
My experience with Parcel Monkey has been both frustrating and disappointing. I booked FedEx next day delivery and was delivered to store on 26th June, delivery anticipated on 27th June. I attempted to track the parcel but continuously revieved the message unfortunately unable to retrieve your tracking results at this time....27th Passed and no delivery. Contacted PM via online chat who were very unhelpful. They told me that next day is not guaranteed... So why offer a next day facility which costs more money. They told me the courier had encountered a problem but could not tell me why and that it would be delivered on 28th. I could intermittently track the parcel which showed it in transit with delivery date pending. No delivery made on 28th so once again contacted PM via online chat. Once again very unhelpful and could not tell me why my parcel had not been delivered. Just kept telling me to wait and monitor tracking which worked intermittently. Customer Services at PM leaves you even more frustrated as you spend over an hour on chat to be no further informed at the end. Now 29th and still waiting for delivery. I will never use this service again AVOID.
29/06/23 by Sean
I booked 48 hr delivery and tracking and was delivered next day,very fast delivery,will use again
28/06/23 by Stephen Barstow
The service was simple and worked well.
28/06/23 by Mark Meaning
Easy to use and parcel delivered in expected time frame.
28/06/23 by Maresa Walker
No problems.
28/06/23 by Customer
Quick and easy to deal with!
Competitive prices and reliable
28/06/23 by R Aguila
Did not turn up to collect parcel
28/06/23 by Customer
Great price and easy to use.
28/06/23 by MLS
Excellent no problems at all
28/06/23 by Duncan Williams
Absolutely appalling. Organised a collection on a Friday for next day delivery-no show for the collection. Organised a collection on the following Monday for Tuesday for next day collection - no show. Contacted customer service to ask for the 2 x refunds, which Im advised they will forward to their finance department. I hope we receive them! Did not get a "sorry" or any sort of apology nor explanation. Will try to avoid this company at all costs in the future
28/06/23 by Tim Hooper
Perfect gave me.the best price cant fault the service or website
28/06/23 by Mr FRANCIS
I had a terrible experience with this company. I had to rebook three times before they actually collected. Once finally collected, they left the same packages on my doorstep the following week with zero explanation. I am now still waiting for them to collect the packages which I initially booked over two weeks ago. I’ve wasted so much time trying to resolve this simple thing, very frustrating.
27/06/23 by Jen
sent a parcel to Ireland did all the necessary forms to go through customs and my parcel got rejected. it was only motorbike panniers. The parcel wasn’t even checked and the form to customs hadn’t even been looked at. Now it’s returned back to me and having to cost us double to try again
27/06/23 by Sharon Steptoes
Arranged for a parcel to be picked up For collection on a Friday no collection by courier then Monday yet again no collection then re arranged for tuesday the wife sat in all day from 8 to 6 still no one collected the parcel the parcel costing nearly £400 for delivery hence we have cancelled and gone through another company no wonder they are called parcel monkey we don’t recommend there sevice
27/06/23 by Steven Maylor
Waiting 3 days for a collection and still not happened parcel monkey does not care they have lost me a customerand cost mr 500.00 punds
27/06/23 by Mark Everett
Every thing went well with my parcel posting to NL. Just one gripe was I had to spend a huge amount of time and confusion to find customs codes that would fit the mixed contents of my parcel. Something not enforced by Royal Mail, where just description, weight and cost is asked for for each item.
27/06/23 by Clarey74
Paid for ParcelForce 48hr, it took 4 days, but apparently still within service level so no refund... Whats the point in paying for 48hr delivery then...?
27/06/23 by hannah
quick and efficient
27/06/23 by Customer
Take my advice and learn from my experience and dont waste your money using Parcel Monkey....Whats the point in sending parcels through a company that sporadically reply to messages, sometimes three days after you have sent them, my item failed delivery twice apparently although my customer swears attempt, card or text message tracking was received, so parcel was returned to sender but not me, no, it went back to parcel monkey HQ then i had to pay to get it sent back from them to me plus a surcharge on top for administration so it cost me £10 to send and about £17 to get back?? I will never use them again
27/06/23 by Theresa Kierans
I was quoted £10 for delivery which I accepted and billed £25. What do you think.
27/06/23 by Mr Clark
All went like clockwork ????????
27/06/23 by Guiseppe Schifano
The best price was offered by Yodel, who claimed a 2 or 3 day delivery. Unbelievably it took 4 days because, despite me taking my parcel to a Yodel pick up point, they did not collected the parcel that day, but the next day.
Apparently Yodel always leave parcels overnight at pick up points, unlike every other parcel delivery company I have ever used.
27/06/23 by Jon Bee
I paid for the parcel to be returned on a 48hr return. It was collected on 19/06/23. To date (26/6/23) it has still not been delivered back to the company. So I have not yet received my refund of £189.00. On your tracking it is still in your warehouse. Rubbish Company.
26/06/23 by Denise Sheridan
Absolutely amazing, the driver who came to collect my parcels, was very polite and helpful. Will definitely use PARCEL MONKEY. UK.
26/06/23 by Usha K Founds
Constant no shows by Evri for a whole week
26/06/23 by Customer
They rely on Parcelforce
26/06/23 by Josiah Emmanuel
Straightforward to book. Prompt delivery.
26/06/23 by customer
Easy to navigate website , pick up was smooth and delivery . Highly recommend!
Thank you
26/06/23 by Carmen
First time I have used parcel monkey to ship to Seychelles.
Great service, have been following the tracking which has not been up to date. The parcel arrived yet tracking said was in transit
26/06/23 by Tanya
Speedy easy service.
26/06/23 by customer
What can one say. The parcel was picked and and delivered. The driver smiled and wished me "good day."
26/06/23 by Robert Beaumont
Very easy to book everything and delivered on time , thank you very much
26/06/23 by Mrs Dunn
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