We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Complaint still on-going with DPD. Will NOT be using Pm or DPD service ever again, absolutely shockling!
07/11/23 by Nic M
Excellent, I didn’t realise there was so much choice to send a heavy parcel and I was surprised cost was lower than expected. I chose a quick delivery with fed ex from a local convenience store.
07/11/23 by Rita Allen
Failed to pick the parcel up as agreed
07/11/23 by Mark Wood
I was very happy with the service and the price. Parcel was delivered very quickly. Thank you. I will definitely be using your service in the future.
07/11/23 by Customer
Good pricing, good pickup, good delivery, good tracking made for a great service!
07/11/23 by JB
Easy and user friendly....
No need to spend time in queuing or dropping off your parcel.... door to door delivery at a competitive price..
07/11/23 by Neil McClean
Did exactly what I wanted and kept me informed
07/11/23 by Customer
On time always
07/11/23 by Customer
This service is a must if you’re looking to send anything anywhere around the country/world. So easy to use and the amount of carriers to choose from is fantastic and always at great prices. 10/10 for service, price and easy to use website
07/11/23 by Peter Lau
Easy to use great price
06/11/23 by Ian Purchase
Very good experience. The price quoted was reasonable and pick up and drop off smooth with delivery within 24 hours of collection
06/11/23 by Lotty
Well I send a parcel to Spain and the person who received the package have to pay extra money for the tax when I pay for it
06/11/23 by Customer
Should have been 48hour service. Parcel took 6 days. Parcel obviously badly manhandled
06/11/23 by Mrs Kareen MacIver
Parcel Collected and delivered when agreed. DHL courier polite and courteous.
06/11/23 by Customer
The ordered service was provided in a timely and efficient manner. Recommended
06/11/23 by Nikolay Chepishev
I very happy from service parcel monkey, everything is alvays right, parcel are always on time.
06/11/23 by Customer
Good service - ordered a couple of carpets for delivery and everything went smoothly
06/11/23 by Howard
It was easy to make the booking & make a local delivery to the courier shop.
A bit disappointed that I have not received a delivery confrmation email after I believe I paid extra for it.
06/11/23 by Mr Eric Bennett
you lost a parcel
06/11/23 by Customer
Very straightforward and easy to use service.
06/11/23 by Customer
Prompt delivery.
06/11/23 by Lynn Elliott
Second time using Parcel
Monkey to send parcel to Australia. Again, no problems. Smooth and easy to follow process. Parcel
Arrived very quickly.
Thank you!
06/11/23 by D D
A great service. Competitive prices.
It provides all the courier options and prices you need on one site, making the process super quick and efficient. Kept well informed throughout the journey of my parcel, with that all important notification when delivered.
Will definitely send my parcels through this service again.⭐️⭐️⭐️⭐️⭐️
06/11/23 by Debbie Watts
Would only use Parcel Monkey from now on. Too stuff
06/11/23 by Andy Brooker
Excellent value for money and service was efficient.
06/11/23 by EvaS
Awesomeness
06/11/23 by Martin Brinn
Really easy to put through parcel weight and dimensions. They collected on time and delivered with no issues.
06/11/23 by Customer
Good and quick service
05/11/23 by Agnes Hui
Made a little mistake with the measurements £33 became a £90 bill on top. Instead of being another £10 for the discrepancy, according to Parcel Monkey it should of cost £44. I paid £123 in total and Parcel Monkey/ParcelForce couldnt care less, they take your money out of your account without warning. I did wonder why they stopped using Paypal now i know why, you cant get your back from these crooks.
05/11/23 by Customer
So bad , they charged me twice ! They said the parcels were too heavy , but they didn’t point it out when they collected the items . Only charged me after the items delivered .
05/11/23 by Customer
Using the online instructions were easy to follow and the necessary paper work was quick to be sent. Delighted at the speed of delivery and the whole experience.
05/11/23 by Angela Watkins
Always offer the cheapest options I can find, the one time I had to ask them for help (Problem entirely out of their control) they went above and beyond and were extremely helpful. Well deserved 5 stars from me
05/11/23 by Jo Wilson
Great service! Picked up following morning and delivered very quickly! I was impressed!
05/11/23 by gillian
Driver very helpful and efficient.
Parcel monkey very easy to use.
05/11/23 by Jean ebberson
Nice easy to use, good selection of companies/services etc
05/11/23 by Ian
You listed Fed-EX Priority service but were still waiting (10 days later). Fed Ex should be removed for the companies you partner with as they are useless.
05/11/23 by Customer
Easy to use, reasonable pricing, reliable service and good communication.
05/11/23 by Customer
Parcel not delivered and complaint process not effective .
05/11/23 by Mr McCarthy
The original price quoted, was half the price I had to to pay then I also had no option to pick up. So false advertising! Will shop around next time not impressed
04/11/23 by lorraine crookes
Great , fast and reliable
04/11/23 by Patt
