We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,746 reviews.
Paid for next day and it was charged out at £47 . It should have got there for Friday and didnt arrive until the following Monday that said it got there and was in good order when it did
24/05/23 by Mr barrie greenwood
Fast responsive and on time
24/05/23 by cameron leitch
My parcels were unable to be delivered so were returned, but not to the address collected from instead they were returned to Parcel Monkey in Southampton. I have been told I can either pay for them to be returned to me, collect them myself or they will be destroyed! Now I do not live very close to Southampton at all so this is not an option for me. After trying to contact parcel monkey multiple times over the last week or so I have been completely ignored. I am disgusted at this service and the fact there is no contact line to speak to an actual human is very frustrating! I will not be using Parcel Monkey again after this experience.
24/05/23 by Robyn Henderson
On your listing of nearest collection points 2 didn’t do dhl One couldn’t print label from a qr code Took the 4th shop to print label and send
24/05/23 by bob
Everything went quite smooth
24/05/23 by Christopher Doherty
Good delivery service. Would use again
24/05/23 by Marion Standley
V good simple efficient service
24/05/23 by Pippa f
Was searching for cheap international delivery when I came across Parcel Monkey. They offered a cheaper FedEx rate than FedEx’s own website. The parcel arrived right on time!
24/05/23 by Zain Shahid
I have previously used parcel monkey for their service.Booked a parcel for USA to be delivered to a family member,which parcel force delivery was very swift. This time delivery was with DPD, collected on the right day but since then the web site for tracking my parcel is not only not clear,dates are not posted in order.Abreviation of words are not clear either so to understand their configuration is confusing. On top all this parcel still hasnt been delivered and still in transit. Phone number that is provided is a waste as there is no human at the end of the line. The service is disappointing. Would very much like someone (human)to answer my questions about my parcel where is it at the moment.
24/05/23 by Turkoz Youssouf
Cheapest most efficient and reliable Job well done through them.
24/05/23 by THELMA JURSA
Gave me a qr code for address using fedex. None of the shops including fedex depot had qr readers needed to give them tracking number to find address to print.. however once taken fedex delivered very quickly
23/05/23 by Daniel
Easy to use site, choice of couriers at great rates and easy to track your parcel. Will definitely use again.
23/05/23 by Water Baby
great service
23/05/23 by Customer
Great service
23/05/23 by Tazul
Always reliable
23/05/23 by Susan Garrett
YOU ARE EXPECTED TO TAKE PHOTOGRAPHS OF EVERY PARCELS MEASUREMENTS AND WEIGHT JUST IN CASE THEY LOSE ONE, THEY STAND BUY STUPID VOLUMETRIC WEIGHTS THAT ASSUME IDENTICAL PARCELS ALL WEIGH THE SAME REGARDLESS OF CONTENT, THAT IS TO SAY A BOX OF FEATHERS WEIGHS THE SAME AS AN IDENTICAL SIZED BOX OF LEAD, ABSOLUTELY RIDICULOUS AND YOU CANNOT ARGUE WITH THEM.
23/05/23 by Customer
good srevice all round and the trackeing
23/05/23 by jonathan
Experience was good
23/05/23 by Customer
Easy to book . Easy to print labels .
As cheap as eBay parcelforce
23/05/23 by Carl
Great service
23/05/23 by joseph mc menemy
Quick delivery, with tracking, for good price.
22/05/23 by Ep
Great service with no problems
Thanks ????
22/05/23 by Russell g
My parcel wasn’t collected twice!
22/05/23 by Silva mussell
Good selection of carriers, great service ????
22/05/23 by Samloaf
I didnt receive any notifications of pickup or dropoff but I got my refund so the package must have been delivered.
As the package was being picked up from another location, some basic comms would have made it a 5Star.
Great price, great service!
22/05/23 by Karl Davies
I’ve asked for the money back ! Was f##ked about by Courier ! So went and got it Friday night !! You service is hard to state due to Courier !!!! Not paid back yet !!!!
22/05/23 by Richard Colwill
Brilliant Service
22/05/23 by Green
Simple to use with a great choice of curriers and terms. Top job!
22/05/23 by Mike Williamson
Parcel still have not been collected no communication no time slot days have passed need to cancel and find s’more reliable service this is the second time through parcel monkey
22/05/23 by Shakirat emiola
clear instructions, on time collection and delivered on time as promised
22/05/23 by VJSports UK Ltd
Clear instructions, great collection service and delivery as promised on time.
22/05/23 by VJSports UK Ltd
You did exactly what you said you would ????
21/05/23 by DW
Parcel wasnt collected for over a week and the courier driver said the label wouldnt scan. He took it in the end but I couldnt get confirmation
21/05/23 by Customer
Great Service. Easy to navigate website when booking. Well done
21/05/23 by New user
It was easy to use this website and happy with the service provided.
21/05/23 by customer
It was picked up on the time given and were not be able to deliver on first attempt and tried couple of times and delivered it
21/05/23 by Haider
Took long for parcel force to deliver. Suppose to be 48 hour service but it took them 96 hours to deliver. Not happy with them this time.
21/05/23 by Customer
I paid for the fastest service to the USA. 2 - 4 days as the recipient was leaving the state. It took 5 hours to get my shipping labels ans so my parcel could not be sent on the 1st day. I was assigned a new booking number and this caused tracking issues. I was unable to track at all. On day 4 I went online with customer service to track and they said theyd be in touch. I received an email on day 5 saying it would arrive on day 7. It was received the next day on day 6. Very luckily, my recipient had been delayed moving so it worked out in the end.
20/05/23 by Angie
Excellent service
20/05/23 by Syuleyman Furgyov
Easy to book / pay. Great having door to door collection/delivery. Steve is our local parcel force guy who is very friendly and helpful.
20/05/23 by Customer
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