We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,746 reviews.
simple to use from start to finish . PERFECT RESULTS alround !!!!!!
19/06/23 by Mark Holden
Fantastic customer service
19/06/23 by Lorraine Rouse
Parcel collected Wednesday arrived at destination Monday evening I paid for 24 hour express never had a problem before
19/06/23 by Stephen John Peirson
Really good service highly recommend
19/06/23 by Pam
All good!!!!
19/06/23 by Tamas F
nice and easy
19/06/23 by Victor Anderton
All went very well and smooth. Well done thank you
19/06/23 by Peter Corner
I sent my sister a present for her birthday to Italy and she had to pay 35 euros to accept the parcel, as it cost me £19.99 to send Im not happy
19/06/23 by RUTH Stewart
Highly recommended. No fuss, no grief, did exactly what it said. Saved us £20 compared to the quote wed been given.
19/06/23 by Sandra C
Easy to book and posted on time.
19/06/23 by A. C.
Delivered my parcel on time which was great. Few days later I received an email saying itvwas oversize or over weight and they would take a further £5.89 from my bank account. I had carefully measured and weighed the parcel and it was within the stated limits. Beware of this. In future I will take the parcel to the post office then I will know what I am paying.
19/06/23 by Stefan Szuman
Arrived within the 24 hour booked excellent
19/06/23 by MARGARET OTWAY
Very efficient. Parcel delivered to Mauritius in a matter of days. Quite reasonably priced compared to Royal Mail who would take around 6-8 weeks to send the same parcel. I will definitely be using Parcel Monkey again
19/06/23 by Debbie Arthurs
14 boxes sent,only 1 delivered. No trace of the others and way to track them
19/06/23 by Gianluca Zattini
as always excellent service, quick delivery, with no problems
18/06/23 by anthony black
Parcel delivered on time, the courier was polite and helpful so a good experience alround
18/06/23 by Stephen Buxton
Very good service will be using this service again soon thanks
18/06/23 by olivia
Very straight forward to deal with and competitively priced.
Thank you.
18/06/23 by D W
Easy booking and drop off options. V convenient, and saves you money.
18/06/23 by Dan
Took money out out of my bank without informing me of an extra charge i dispute .
18/06/23 by IAN WATKINS
I sent regulary the same sized parcel to te same people once a month. This month for some reason Parcel Monkey has decided with no pre-warning to charge me more money after the parcel was sent.....
18/06/23 by Customer
A good experience arrived on time
18/06/23 by Sheila Fell
Very good, all the comparisons were there and was even offered a much better deal than the main websites.
My parcel is in the USA and has full tracking so I can check where it is.
18/06/23 by Sean Ditchburn
Do not use if you want your parcel to actually reach the recipient. According to the sender, my items - over £900 of my personal belongings - have been destroyed, a little fact that parcel monkey left out when I complained to them. No photo evidence or reason as to why the parcel wasnt delivered. Parcel Monkey unwilling to resolve the issue as they will only communicate with the sender. Use this company at your own risk !
18/06/23 by Amy Scott
Very easy to find exactly what you need. Booked everything in and all went brilliantly.
17/06/23 by Alyson Gill
Best company Ive just through to get a good price on shipping fast easy and if I ever need anything shipping again I wont look no further thanks
17/06/23 by Jessica Athersmith
Service good but drop point was too far away.
17/06/23 by george bell
Excellent service
17/06/23 by John Swift
Good price and service from Parcel Monkey. Just a little disappointed that it took DPD courier 2 days to collect from the drop off shop.
17/06/23 by Customer Bob D.
I booked overnight delivery on c.5 June, as of 2 weeks later, the package is still "in transit"
17/06/23 by Chris
Simple, reliable and committed to a good service
17/06/23 by Phillip Masters
Parcel not delivered, no notice or contact and web site is rubbish if you want to try and find out what happened to your parcel.
17/06/23 by Jaine Griffiths
My mother is very happy with her delivery
17/06/23 by Jef Hampton
Really cost effective solution
17/06/23 by Gabriel
Great company! My parcel arrived well and fast.
17/06/23 by Customer
Well I’ve got my parcel picked up by the driver 2 weeks ago and I have no idea where my parcel is. I’ve got no confirmation message that the parcel was delivered
17/06/23 by Laviniu Hutanu
This service provider is a cheat. On recommendation from Amazon I used them to return an unopened Amazon parcel. I provide dimension as stated on packaging and they quoted me £62+ with UPS. A week later they charged me extra £52+ with an excuse that the weight quoted was 46.04 KG whereas there “very accurate” laser technology weighted it as 48 KG and hence I have to pay £52+ for extra 1.96 KG. I didn’t get get that maths, all I can say is that they use all such excuse to make money … I gues cost of living is impacting such business and common man is sitting on shutload of free money …. buggers benefited on tax payers money during covid phase still want to cheat … they are cheaters will never use them again …
17/06/23 by Amit
effecetive and efficient
16/06/23 by Customer
Entirely good experience
16/06/23 by Jackie Parker
Appalling!!!!!!!!! do not use!!!!! Posted our item, had been lost and not delivered. No reason why, rubbish communication. No photo evidence or reason as to why it wasnt delivered. Then wanted £100 to return our item to us??/? We didnt even know why. Then an email to say it has been destroyed £500 of personal item lost/destroyed and now threatening emails because we refused to pay the £100 delivery
16/06/23 by Zoe
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