We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,092 reviews.
Good to select options
Easy to book online
Updates as to progress very helpful
13/07/23 by GFL Group
Easy to navigate your way through the system.
13/07/23 by Connie Lewis
The service was fast as expected. It was a few important letters from the UK, so we chose this route. Unfortunately due to brexit we had to pay an extra 6.22 euros custom charge to the Spanish post office on receipt of letters. And they say highway robbery was a thing of the past!!!
13/07/23 by Andrew Barry
Evri booking was a mess. The courier tried to collect a day early when nobody was in and my parcel was marked asl cancelled. I rebooked it for the next available date and she came 3 days early! I had not received any new labels. She tried taking the parcel but her system wouldnt allow her to collect. She was very helpful but I had lost faith they would ever pick it up. I changed courier to DPD - no issues and parcel delivered next day. Wasted money on Evri
13/07/23 by Jenny Mc
Was a very good experience, did all the work, thanks
13/07/23 by Customer
Very misleading and poor service
12/07/23 by Inderjit Singh
Not good. Parcel had tracking data on 24 hour service. Didnt arrive then parcel monkey wouldnt give me any information on its location or delivery time. More time off work and refused to give me details of complaints procedure until parcel had been delivered.
12/07/23 by Martin Oldham
The Courier driver came to pick up our item after one week, when the next day service was ordered. We tried to cancel the order, but it was just promised every single day that our item will be picked up today. Very disappointed.
12/07/23 by Mindaugas Timukas
Got my parcel where it needed to at a good price.
A few minor issues, the parcel was wrapped in palletwrap and the courier wouldnt take it unless it was wrapped in cardboard, not mentioned at time if booking. Also some nonsense about volumetric weight even though Id put dimensions in when I got a quote. Finally you cant speak to customer service, just email which isnt great.
I guess next time the process will be easier
12/07/23 by Jeremy Waller
Really helpful service. I was nervous about arranging to post a 22kg parcel but Parcel Monkey made the whole process of choosing a parcel delivery service very easy, from price to tracking to collection from my door. I will use again.
12/07/23 by Customer
Great shipping platform at reasonable prices. Easy to navigate website, and great customer service to answer any queries you may have.
12/07/23 by Angela Palmer
Easy and clear website experience. will use again.
12/07/23 by Robert Court
Easy to use, parcel picked up when it was supposed to be. No issues. will use again.
12/07/23 by Jeanette
I used Envi via parcel Monkey. They first tried to deliver parcel on a weekend. The company concerned do not open on a weekend. Three days later they are attempting to delivery again, this time 17.30 - 19.30. The company closes at 17.30! I went on their chat to try to change time only to exchange with a Bot that could not change time lot. Maybe they should employ a human...
12/07/23 by Gary Hall
No monkeying around! Quote, pay, collect, arrive. Job done :)
12/07/23 by Customer
Terrible service. Collection attempted 4 times. Wrong lorry sent twice. On two occasions no one attended. Parcel monkey customer service a waste of time. Ended up dealing with the courier myself. Would never use again.
12/07/23 by Evelyn
Reliable service at reasonable cost
12/07/23 by MR G
For some shampoo and some chocolates which it was for a Family presents. I think I pay £91 that is exaggerating
12/07/23 by Customer
The parcel was returned, we weighed & measured the parcel before collection & still you’ve charged an extra cost to my card. Not happy
12/07/23 by Kevin Angove
Recieved my parcel late, I paid for 48 hr delivery and paid extra for guaranteed delivery. Arrived after 75 hrs and contents were damaged. They will not process my claim for insurance as I dont have proof of purchase for the item as its 6 years old and they have not refunded my delivery costs. They are not replying to my emails. Avoid at all costs, unreliable and untrustworthy.
11/07/23 by CAMERON RAE
Good service
11/07/23 by Pearson
Had a cheek to take more money for postage
11/07/23 by Kim
Absolutely terrible company. Avoid like the plague. I booked for a Courier delivery which due to a ‘service code error’ they cancelled my order and directed me to submit a refund claim. This is a criminal company offering terrible service and stitching customers up. Every email takes 2 or more hours to be replied to and the online chat service never works
11/07/23 by lorin taranis
prompt collection and delivery, would use again!
11/07/23 by EMMA TEBBUTT
Seevice did the job though for my size of parcel done options were incorrectly listed.
11/07/23 by david Simmonds
All good. Easy to sort a courier online and delivered as expected, sage and fast.
11/07/23 by Customer
SADLY EVRI NO LONGER PRINT OUT A LABEL--GOT TO USE PHONE TO PICK UP AN APP.---SO CAN NO LONGER USE CO-OP JUST ACROSS THE ROAD BUT HAVE TO FIND SHOP THAT HAS NECESSARY MACHINE TO READ APP.---SO WILL NO LONGER USE EVRI!!
11/07/23 by dennis wheatley
It was easy to send the package, but I wish I got more information about the possible challenges I would face with customs in Spain. The package was detained there and my friend receiving it was unable to get any help to release it. I learnt since that the problem was that value of the package was more then 150 euros - had a pop up appeared telling me that tax would have to be paid there I would not have sent him the package.
11/07/23 by Maria
MY ITEM WAS PICKED UP BUT IT HAS BEEN OVER 1 WEEK AND I HAVE NOT EVEN HAD AN EMAIL TO SAY IT WAS ON ITS WAY BACK ?
11/07/23 by Anthony Blaylock
Fast delivery, easy to use. Thank you
11/07/23 by William
It was well done
11/07/23 by Fernando Oyon
delivered on time
11/07/23 by Nicholas Delaney
very easy to use
11/07/23 by customer Helena Fortley
Having completed the collection and delivery, Parcel Monkey submitted an additional charge more than 3 times the original quote, on top of the price I paid suggesting that I had given the wrong weight information (which I hadnt). The weight suggested of 48 kg, I couldnt have picked up. Yet I carried the box out of the house to the couriers van. To make matters worse, Parcel Monkey wont respond to my emails or request for on-line chat to try and resolve this issue.
11/07/23 by Mark Jarrett
Great thanks
11/07/23 by Lisa Pyatt
You let me book a parcel of 1.20 long with Evri and then couldn’t tell me which parcel shops would accept that length!! Very bad service and confusing ????
11/07/23 by Sheila Richards
Parcel picked up on time, and was safely delivered within the stated 48 hours. Tracking was updated throughout - could not ask for more.
11/07/23 by Dr. Ian Potts
delivered on time.
11/07/23 by mick Barnett
Prompt pick up and delivery
11/07/23 by Nicola Preston
Website easy to understand and navigate. Excellent!
11/07/23 by Me
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