We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,062 reviews.
No comment left by this customer.
01/03/11
excellent service.i use time and time again recommended
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
All booked collected and delivered as requested - all good.
01/03/11
not every body has a printer and i think you could give an option for your courier to print an address label and bring it to the door
01/03/11
Good service this time but service over Christmas was appaling!! I was in two minds whether to use you again but so far so good this time.
01/03/11
Our Response: Thanks for giving us another go! Christmas was a big of a nightmare in the courier business with all the unexpected snow.
The parcel was collected and delivered promptly with no problems at all - excellent service.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
Would've been great to know a rough time of when the collection would've been made. Waited all day til 4pm.
01/03/11
All of my collections fail and have to be rebooked, 8+ that is rebooked!
01/03/11
No comment left by this customer.
01/03/11
First time I have used parcelmonkey - very impressed and excellent value for money. I will use again!
01/03/11
The 9am delivery was delivered at about 10.30am
01/03/11
No comment left by this customer.
01/03/11
My only disappointment was that this time I was not able to book a time slot - not a problem when I am at work, but it is on my day off
01/03/11
Cheap, In time, Reliable.
01/03/11
Parcel delivery fine - thanks Courier. ParcelMonkey- You have an awful lot to learn about dealing with customers. It's costing you business
01/03/11
Citylink Driver excellent, however Parcel Monkey customer care & comms still abysmal. Are you aware of what a 'customer' is beyond revenue?
01/03/11
very good and reliable ,used so many times and never had any problems ,would recommend every body to use this company
01/03/11
Always a good service A****
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
No comment left by this customer.
01/03/11
Parcel did not arrive, said tried to deliver but I was in all day and no card was left.
01/03/11
Very very satisfied with service was picked up on the day stated and delivered on the day they said it would arrive. Will use again.
01/03/11
No comment left by this customer.
01/03/11
Very satisfied with the service again, it was fast and efficient, I shall definitley use the service again and recommend it to others.
01/03/11
this courier company was excellent compared to some others
28/02/11
As always a great service!
28/02/11
Already used them many times and still really happy with the service. Will use them again in the future! Thanks.
28/02/11
Very happy so far
28/02/11
Your collection courier is always nice and early and very polite. 5 stars to him
28/02/11
Smooth transaction, great service as per normal
28/02/11
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