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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,812 reviews.
Collection was within timeframe requested.
14/12/10
Good service booking/paying etc. but delivery was supposed to be next day (Thurs) was not delivered until Mon - no apologies/explanation.
14/12/10
No explanation of delay. Too late responding
14/12/10
Excellent service - Fast, easy to use and above all, very well priced! :-)
14/12/10
Excellent service.
14/12/10
items still not collected
14/12/10
Make it more clear about what you can send abroad
14/12/10
No comment left by this customer.
14/12/10
No comment left by this customer.
14/12/10
good service would use again
14/12/10
Thank you... All you could do is give more info where the parcel is all the time..
14/12/10
WOW..Delivered in Less than 24 hours (20 infact) Fantastic service! Very Happy..I will be back! *****
14/12/10
The courier, Courier, just didnt turn up on the scheduled collection date! we send fresh perishable food, which causes us serious problems
14/12/10
Excellent 100% satisfied will definatly use again
14/12/10
Nobody has another courier yet even though it was due to be collected on 7/12/10. Have contacted Courier but no response yet.
14/12/10
ticket system is a waste of time i asked a question yesterday and still waiting for answer next day not fast enough and collections fail
14/12/10
Nice smooth transaction and quick collection by cheerful driver
14/12/10
YOU DONT WANT TO KNOW BUT WE WILL TELL YOU ANYWAY UTTER ****
14/12/10
No comment left by this customer.
14/12/10
My parcel was not collected. when tracked, it comes up as cancelled by agent.
14/12/10
Excellent service I am growing to trust and rely on now. Royal mail can take a back seat in future, your prices are excellent
14/12/10
No comment left by this customer.
14/12/10
excellent service
14/12/10
Paying for next day delivery and not getting service. Not being able to speak to customer services when delays occur make experience worse.
14/12/10
fantastic service very reasonable and reliable,the only company I will use 5 star
14/12/10
Quick and easy (this time !)
14/12/10
excellent service, happy to use again.
14/12/10
Perfect service AGAIN!! + I was given excellent feedback from customer! well done
14/12/10
Very reasonable priced service, very clear tracking history and even though no customer service number the FAQ's were very usefull.
14/12/10
thanks all good
14/12/10
YOU DID NOT GET BACK TO ME FOR 4 DAYS ???? WHY CANT YOU GIVE ME A TEL NUMBER TO RING YOU AS EBAY WILL SUSPEND MY ACCOUNT FOR PARCEL BEING L
13/12/10
paid for next day service shipped on the 6th but not delivered until 8th
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
Never came to pick up my parcels on Friday or Monday, terrible service really!!
13/12/10
I had a query with my order but nobody bothered to reply to me. Very poor service.
13/12/10
No one turned up to pick the item up. no shipping lable sent and no response from customer services
13/12/10
Terrible service: Paris Courier diabolical, 1 week to try once to deliver, no card left, no 2nd try: nightmare. Courier Peterborough a joke.
13/12/10
thanks
13/12/10
very good and easy to use site A++
13/12/10
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