We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,091 reviews.
Fantastic Hope to deal with you again many thanks
07/07/11
No comment left by this customer.
07/07/11
If it was possible a pick up call 1 hour before would be great.
07/07/11
If possible some sort of time for pick up would be nice. Stopped in all day waiting for pickup.
07/07/11
Generally a very good service - however Courier failed to pick up on a Friday and picked up late on Monday after numerous calls
07/07/11
great service as usual
07/07/11
No comment left by this customer.
07/07/11
According to the City Link service I had the wrong address for collection, more likely the driver got lost. Other than that, good service.
07/07/11
No comment left by this customer.
07/07/11
YOU LOST A PARCEL OF MINE WHICH I NOW HAVE TO CLAIM INSURANCE
07/07/11
Very easy to use, cant imagine sending a parcel any onther way now !
07/07/11
No comment left by this customer.
07/07/11
Excellent customer service, friendly collection man and very efficient have recomended to a friend. I will always use parcel monkey.
07/07/11
swift service, easy e commerce & excellent value A1
07/07/11
Will use Parcel Monkey again
07/07/11
Another faultless service - many thanks.
07/07/11
Excellent prices and fast delivery! Thanks!
07/07/11
Lots of the pottery was smashed, although I asked for a Fragile sticker to be put on by the driver. I am now in dispute with the customer.
07/07/11
Our Response: Please ensure you read our prohibited items list before you send your parcels. The list is there not only to stop hazardous goods being shipped but also to ensure unsuitable goods (eg. pottery) are not sent via a courier service. Fragile stickers are not enough as parcels are handled by machines at depots without any human involvement.
No comment left by this customer.
07/07/11
No comment left by this customer.
07/07/11
Everything went smoothly, very pleased
07/07/11
No comment left by this customer.
07/07/11
No comment left by this customer.
07/07/11
No comment left by this customer.
07/07/11
No comment left by this customer.
07/07/11
Very easy process, next day prompt collection, charges very reasonable, overall 100%, used before, will use again. Mrs Page, Worcestershire
07/07/11
No comment left by this customer.
07/07/11
had no problems to mention.thankyou.
07/07/11
very good service, as usual !!!!!
07/07/11
No comment left by this customer.
07/07/11
Courier took 2days for pick up because he could not find adress even tho he had my number but never rang for drections!
07/07/11
It would be nice to receive a text message to say that the parcel had been delivered. Apart from that, excellent, reliable service.
07/07/11
alwats an excellent service***
07/07/11
No comment left by this customer.
07/07/11
Courier was polite, online question was answer fast, booking was easy A+
07/07/11
Superb service.Trouble free start to finish.Will definately recommend to others
07/07/11
Good service. Collection and delivery on time.
06/07/11
No comment left by this customer.
06/07/11
very good thank you
06/07/11
No comment left by this customer.
06/07/11
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