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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,856 reviews.
very good and fast collection and delivery
03/10/11
Easy to use and very competitive price
03/10/11
very good reliaible service every time
03/10/11
No comment left by this customer.
03/10/11
it would be great if the courier would let you know if they are unable to collect your parcels,
03/10/11
All good
03/10/11
No comment left by this customer.
03/10/11
great service again, durrington
03/10/11
Nothing to add
03/10/11
You can't improve on perfection!
03/10/11
SUPERB DELIVERY,AS NORMAL FOR YOU GUYS/GALS !! GREAT TO HAVE SOMEONE TO RELY ON ! CHEERS !!
03/10/11
a prompt clean delivery
03/10/11
No comment left by this customer.
03/10/11
Brilliant, fast, friendly, affordable, what more could you want!! I know its pushing it, but an approximate time of arrivial would be good?
03/10/11
So far, VERY GOOD!
03/10/11
No comment left by this customer.
03/10/11
very happy and no promblems using in future
03/10/11
No comment left by this customer.
03/10/11
A facility to locate address details from poscode finder would be good. Also accepting paypal for payment would be very handy.
03/10/11
Amazing - parcel turned up when you said it would - I will use you again!
03/10/11
Waited in all day for collection no-one turned up. Had a 20 mile round trip to Courier who had no drivers still working. Not impressed !
03/10/11
No comment left by this customer.
03/10/11
No comment left by this customer.
03/10/11
No comment left by this customer.
03/10/11
Just keep up good work... Collection time slots preferable!
03/10/11
I would have said "very good" if the driver had rang the bell & left confirmation of collection of parcel rather than take it from porch.
03/10/11
No comment left by this customer.
03/10/11
CITY LINK MAKE COLLECTING PARCELS VERY DIFFICULT THEY CALLED DAY EARLY TO COLLECT AND THEN COST ME 2 HOURS ON TELEPHONE TRYING TO FIX IT
03/10/11
stayed in all day waiting for a collection and know one came!! so had to take another day out to wait in,not good enough.
03/10/11
No comment left by this customer.
03/10/11
any way of advising if the collection would have been am or pm. overall performance was still very good, would use again
03/10/11
Apart from the time before last pick up, which was a complete fiasco, service is usually great. Not keen on price rises tho!
03/10/11
No comment left by this customer.
03/10/11
Would help to be able to get exact quotes rather than being charged extra at end of booking OR AT VERIFIED BY VISA STAGES. HIDEOUS SERVICE!
03/10/11
One of my parcels has not been delivered to the correct address. Not your fault but not happy either.
03/10/11
No comment left by this customer.
03/10/11
arrived when they said....happy with the service.
03/10/11
No comment left by this customer.
03/10/11
You didn't collect the day you wheresupposed to collect on and offered no explanation to why
03/10/11
Tried other carriers, Parcel Monkey always delivers. Would be useful, though, if the Mobile number for the recipient wasn't required.
03/10/11
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