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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
No comment left by this customer.
05/10/11
Easy to use. Driver instruction field could be bigger as not enough room to write anything useful. Had to call CS instead.
05/10/11
Excellent service! Great value for money, I shan't be using royal mail again but I certainly will be using parcel monkey again!
05/10/11
As always a smooth transaction; safe, secure and delivered within 48 hours of booking.
05/10/11
No comment left by this customer.
05/10/11
No comment left by this customer.
05/10/11
First class service throughout..as always.
05/10/11
No comment left by this customer.
05/10/11
very good service, would have cost me a fortune to collect myself, very impressed with prices xx
05/10/11
really good, friendly service, no hic-ups - re-arranged delivery was done very smoothly with a nice friendly quick response - keep it up pls
05/10/11
No comment left by this customer.
05/10/11
No comment left by this customer.
05/10/11
Very easy service to use and quick - would use again *****
05/10/11
Item has not yet been delivered a week after collection. You've twice queried the address in spite of postcode provided. Very disappointed.
05/10/11
Really could do with a post code lookup like Interparcel, save writing the addresses out all the time :)
05/10/11
Ok the collection was a bit challenging however overall service was good
05/10/11
driver forgot the week before to pi k oarcel up,had to rebook. and got forgotton again this week, and van was full on the rebooking
05/10/11
Courier smashed another 2 parcels
05/10/11
excellent service thank you
05/10/11
V good.
05/10/11
usualy very happy however used Courier who came a day late to pick up package and took4 days to deliver, so 24 hr service took 6 days
05/10/11
I find the CityLink agents to be very good and proactive
05/10/11
super...very good
05/10/11
never any problems, very happy with all aspects of service
05/10/11
No comment left by this customer.
05/10/11
i have used you before the drivers are cheerful parcel picked up as promised and delivered on time GREAT....
05/10/11
Best prices on heavier items, but on smaller parcels ie 2kg or less much more expensive than royal mail. Once booked very good service.
05/10/11
hi i ordered a parcel to be picked up in west sussex and delivered to my address in kendal over a week ago. no parcel yet
05/10/11
could not have been better driver told us about service we had a delivery that morning,used internet collected that afternoon del next day
05/10/11
Great service. Will use again.
05/10/11
Have very little to say other than it works and it works well . Thanks Frank S Morrison
05/10/11
****ers never turned up to collect parcel, rang for help and was hung up on 4 times
05/10/11
Definitely use this service again
05/10/11
nice early pick up and delivered safe and sound. Very good service. will use it again.
05/10/11
still waiting for better acces to order data e.g postcodes to facilitate customer enquiries, update times slow for label generation.
05/10/11
Oustanding as usual
05/10/11
No comment left by this customer.
05/10/11
No comment left by this customer.
05/10/11
Thankyou, always City Link, always gets there, always me happy!
05/10/11
parcel was due for collection on Friday, the addresse urgently needed this parcel, nobody turned up had to ring 4 collection on Monday.
05/10/11
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