We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 199,876 reviews.
My parcel was not delivered. You asked me what to do . You have not answered after 24 hours.
02/12/10
Our Response: Sorry to hear your parcel is missing. In these highly unusual circumstances a full investigation is launched by our carrier partners to locate your parcel. With the huge networks operated by these carriers it's sometimes not possible to get an answer within 24 hours.
No comment left by this customer.
02/12/10
The service we received was very good indeed, and will be using Parcel Monkey again
02/12/10
Great service, cheaper and easier to use than my old account with Parcel Force. Keep up the good work :-)
02/12/10
Very good service, very pleased that I went along with parcel monkey and a good price too. Thanks
02/12/10
Always good, instant support contact is lacking though, the ability to send smaller items more inexpensiveley
02/12/10
Great service & excellent rates. Easy to use site. I wouldn't give my business to anyone else. First class!!
02/12/10
Excellent service again A111111111111111 .
02/12/10
No comment left by this customer.
02/12/10
the label should be more centered to the page
02/12/10
Super efficent as always !
01/12/10
still the best parcel delivery service
01/12/10
Always arrive when you say, delivery when you say - and a great price too!
01/12/10
No comment left by this customer.
01/12/10
No comment left by this customer.
01/12/10
my parcel was delivered in excellent time. A improvment to the service would be a contact phone no: if needs be thank you
01/12/10
No comment left by this customer.
01/12/10
best price on the net and city link do a great job
01/12/10
Thanks for your comments - we do indeed have the best prices you'll find!
The process was far easier than I had thought and far cheaper too!
01/12/10
No comment left by this customer.
01/12/10
forms easy to understand and pick up on time. Very competitive prices
01/12/10
quick delivery, very pleased
01/12/10
No comment left by this customer.
01/12/10
Brilliant, easy to use service. Now I have happy customers. Excellent value too.
01/12/10
Supervisor as always! Very pleased indeed
01/12/10
No comment left by this customer.
01/12/10
It would help if you collected the item!!!
01/12/10
No comment left by this customer.
01/12/10
No comment left by this customer.
01/12/10
No comment left by this customer.
01/12/10
One item in the box had been broken.
01/12/10
The delivery man was unaware of the dimensions of the parcel, despite the fact that I had entered them onto your system.
01/12/10
No comment left by this customer.
01/12/10
my delivery was canceled by p monkey but no one told me and no one asked me. i only found out when i rang Courier direct
01/12/10
Our Response: We never cancel collections. This status code is triggered by a driver pressing the wrong button on their handheld. The situation is usually due to the driver not being able to find your premises or nobody being in at the time of collection.
Everything went smoothly.
01/12/10
Very competitive rates, and next day delivery as promised. Excellent service. Many thanks
01/12/10
used twice very happy picked up on time and delivered on time thanks
01/12/10
Collection and delivery went well (again)
01/12/10
Good service
01/12/10
No comment left by this customer.
01/12/10
